PEST Analysis with Service Blueprints in Miro

Offered By
Coursera Project Network
In this Guided Project, you will:

Understand the four factors of the PEST analysis and the strategies applied to evaluate them.

Understand the templates and tools available and install a sharable board in Miro.

Develop the PEST analysis and visualize it in Miro.

Clock2 hours
BeginnerBeginner
CloudNo download needed
VideoSplit-screen video
Comment DotsEnglish
LaptopDesktop only

By the end of this project, you will be able to conduct a PEST analysis that considers all components of service to gain intelligence on how internal and external factors impact an organization’s performance. To conduct a PEST Analysis with Service Blueprints in Miro, you will gain hands-on experience examining political, economic, socio-cultural, and technological influences upon performance in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

Skills you will develop

User Experience Design (UXD)Business StrategyDesign ThinkingRisk MitigationIdentifying Areas for Continuous Improvements

Learn step-by-step

In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:

  1. Review the purpose of service blueprints and where they fit within the User Experience (UX).

  2. Review the PEST analysis process and how intelligence from service blueprints can boost PEST accuracy.

  3. Review the four factors of PEST and the strategies used to evaluate them.

  4. Explore the templates and tools available and begin conducting the PEST analysis in Miro.

  5. Conduct the PEST analysis, complete the visualization, and identify factors to watch in Miro.

How Guided Projects work

Your workspace is a cloud desktop right in your browser, no download required

In a split-screen video, your instructor guides you step-by-step

Frequently asked questions

Frequently Asked Questions

More questions? Visit the Learner Help Center.