Convey the customer experience with a clustered bar chart.
Report customer trends with pie and bar chart.
Understand the Net Easy Score scale and report customer effort with a funnel and bubble chart.
Showcase this hands-on experience in an interview
Visualizations are powerful tools to help us communicate about data. When the data is deceptively complex, simple visualizations are often the most effective choice. Survey data falls into this category and is an ideal candidate for leveraging charts in spreadsheet software to tell a data story through visualization. In this project, you will gain hands-on experience with quick survey data evaluation techniques that focus on meaningful data and accurately communicate that meaning through chart visualizations. By the end of this project, you will be able to confidently leverage charts to accurately tell a data story using spreadsheet software. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
Some familiarity with spreadsheet software is helpful, but not required.
In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:
Identify how specific charts further the data story.
Review Customer Experience (CX) and trend measurements and access Google Sheets.
Import survey data into google sheets, find the data story, and create a clustered bar chart.
Examine customer trends and translate them with pie and bar charts.
Pull Net Easy Score findings and report them with funnel and bubble charts.
Your workspace is a cloud desktop right in your browser, no download required
In a split-screen video, your instructor guides you step-by-step
Are Guided Projects available on desktop and mobile?
Because your workspace contains a cloud desktop that is sized for a laptop or desktop computer, Guided Projects are not available on your mobile device.
Who are the instructors for Guided Projects?
Guided Project instructors are subject matter experts who have experience in the skill, tool or domain of their project and are passionate about sharing their knowledge to impact millions of learners around the world.
Can I download the work from my Guided Project after I complete it?
You can download and keep any of your created files from the Guided Project. To do so, you can use the “File Browser” feature while you are accessing your cloud desktop.
How much experience do I need to do this Guided Project?
At the top of the page, you can press on the experience level for this Guided Project to view any knowledge prerequisites. For every level of Guided Project, your instructor will walk you through step-by-step.
Can I complete this Guided Project right through my web browser, instead of installing special software?
Yes, everything you need to complete your Guided Project will be available in a cloud desktop that is available in your browser.
What is the learning experience like with Guided Projects?
You'll learn by doing through completing tasks in a split-screen environment directly in your browser. On the left side of the screen, you'll complete the task in your workspace. On the right side of the screen, you'll watch an instructor walk you through the project, step-by-step.
More questions? Visit the Learner Help Center.