Uncover the Survey Data Story with Charts in Google Sheets

Offered By
Coursera Project Network
In this Guided Project, you will:

Convey the customer experience with a clustered bar chart.

Report customer trends with pie and bar chart.

Understand the Net Easy Score scale and report customer effort with a funnel and bubble chart.

Clock2 hours
BeginnerBeginner
CloudNo download needed
VideoSplit-screen video
Comment DotsEnglish
LaptopDesktop only

Visualizations are powerful tools to help us communicate about data. When the data is deceptively complex, simple visualizations are often the most effective choice. Survey data falls into this category and is an ideal candidate for leveraging charts in spreadsheet software to tell a data story through visualization. In this project, you will gain hands-on experience with quick survey data evaluation techniques that focus on meaningful data and accurately communicate that meaning through chart visualizations. By the end of this project, you will be able to confidently leverage charts to accurately tell a data story using spreadsheet software. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

Skills you will develop

Customer ExperienceCustomer SatisfactionCommunicating about DataBusiness IntelligenceVisualizing Survey Data

Learn step-by-step

In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:

  1. Identify how specific charts further the data story.

  2. Review Customer Experience (CX) and trend measurements and access Google Sheets.

  3. Import survey data into google sheets, find the data story, and create a clustered bar chart.

  4. Examine customer trends and translate them with pie and bar charts.

  5. Pull Net Easy Score findings and report them with funnel and bubble charts.

How Guided Projects work

Your workspace is a cloud desktop right in your browser, no download required

In a split-screen video, your instructor guides you step-by-step

Frequently asked questions

Frequently Asked Questions

More questions? Visit the Learner Help Center.