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  • Skills you'll gain: Computer Hardware, Data Storage Technologies, Data Storage, Hybrid Cloud Computing, Systems Administration, Generative Model Architectures, Enterprise Application Management, Network Support, Hardware Architecture, Data Management, Data Maintenance, System Configuration, Network Protocols, Microsoft Teams, Productivity Software, Security Controls, Help Desk Support, Debugging, Multi-Factor Authentication, Cloud Computing

  • Logical Operations

    Skills you'll gain: Service Management, Information Technology Infrastructure Library, IT Service Management, IT Management, Information Technology, Information Technology Operations, Service Improvement, Operations Management, Asset Management, Operations

  • Skills you'll gain: Inventory Management, Inventory Control, Key Performance Indicators (KPIs), Medical Office Procedures, Time Management, Patient Communication, Patient Flow, Patient Education And Counseling, Record Keeping, Patient Coordination, Health Care Administration, Medical Records, Care Coordination, Scheduling, Emergency Response, Triage, Health Insurance Portability And Accountability Act (HIPAA) Compliance, Clinical Documentation, Patient Safety, Active Listening

  • Logical Operations

    Skills you'll gain: Information Technology Infrastructure Library, Problem Management, IT Service Management, Service Management, IT Management, Change Control, Information Technology Operations, Incident Response, Information Technology, Change Requests, Service Level, Operations Management, Incident Management, Governance, Technical Management, Help Desk Support, Asset Management, Operations, Automation

  • Skills you'll gain: Email Security, Cloud Computing Architecture, Technical Support, Technical Support and Services, Cloud Services, Cloud Deployment, Generative AI, Hardware Troubleshooting, IT Service Management, Cloud Security, Cloud Technologies, Generative AI Agents, Cloud Infrastructure, Cloud Computing, Professional Networking, Data Storage, Peripheral Devices, Database Administration, Information Technology, Customer Service

What brings you to Coursera today?

  • Skills you'll gain: Email Security, Cloud Computing Architecture, Cloud Services, Cloud Deployment, Generative AI, Cloud Security, Cloud Technologies, Generative AI Agents, Cloud Infrastructure, Cybersecurity, Hardening, Data Storage, Peripheral Devices, Virtualization, Computer Hardware, OSI Models, General Networking, Database Administration, Programming Principles, Computer Programming

  • Skills you'll gain: Hardware Architecture, OSI Models, Computer Networking, Computer Hardware, Disaster Recovery, Virtual Local Area Network (VLAN), Network Administration, Network Architecture, Network Infrastructure, Database Management, General Networking, Network Troubleshooting, Relational Databases, Computer Systems, Wide Area Networks, Databases, Hardware Troubleshooting, Computer Architecture, Networking Hardware, IT Service Management

  • Skills you'll gain: Systems Administration, IT Infrastructure, Lightweight Directory Access Protocols, Cloud Management, Operating System Administration, Active Directory, Server Administration, Disaster Recovery, Cloud Infrastructure, Technical Consulting, Information Technology, System Configuration, Cloud Computing, Cloud Services, Servers, Network Administration, Network Infrastructure, Data Storage

  • Skills you'll gain: Computer Hardware, Generative AI, Hybrid Cloud Computing, Systems Administration, Generative Model Architectures, Enterprise Application Management, Hardware Architecture, IT Infrastructure, Cloud Computing, Operating Systems, Data Storage Technologies, Cloud Management, Patch Management, Computer Systems, Servers, Business Software, OS Process Management, Computer Architecture, AI literacy, Cybersecurity

  • Skills you'll gain: Service Management, Service Improvement, Quality Improvement, Service Design, IT Service Management, Customer experience improvement, Self Service Technologies, Call Center Experience, Customer Service, IT Management, Customer experience strategy (CX), Intranet, Systems Integration, Operations, Account Management, Virtual Environment

  • Skills you'll gain: Service Management, Information Technology Infrastructure Library, Customer experience improvement, IT Service Management, Service Improvement, Change Control, IT Management, Information Technology Architecture, Technical Management, Practice Management, Security Management, Technical Services, Infrastructure Architecture, Enterprise Architecture, Business Relationship Management, Hospitality Services, Continuous Improvement Process, Agile Methodology, Governance, Risk Management Framework