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  • University of Pennsylvania

    Skills you'll gain: Human Capital, Employee Retention, Workforce Development, Human Resource Strategy, Employee Training, Talent Management, Organizational Strategy, Employee Engagement, Human Resources Management and Planning, People Management, Compensation and Benefits, Staff Management, Compensation Strategy, Workforce Management, Compensation Analysis, Employee Performance Management, Workforce Planning, Recruitment, Recruitment Strategies, Interviewing Skills

  • Skills you'll gain: Call Center Experience, Greeting Customers, Customer Complaint Resolution, De-escalation Techniques, Conflict Management, Customer Inquiries, Customer Service, Customer Relationship Building, Interviewing Skills, Customer Support, Inbound Calls, Outbound Calls, Problem Solving, Keyword Research, Verbal Communication Skills, Communication

  • Skills you'll gain: Cashiering, Transaction Processing, Retail Sales, Retail Store Operations, Team Oriented, Customer Inquiries, Customer Service, Data Entry, Cash Handling, Customer Relationship Building, Point of Sale, E-Commerce, Customer Data Management, Accident Reporting, Payment Systems, Cross-Functional Collaboration, Payment Processing and Collection, Record Keeping, Time Management, Social Media

  • Skills you'll gain: Professionalism, Drive Engagement, Supervision, Conflict Management, Delegation Skills, Team Building, Rapport Building, Team Leadership, Leadership, Ethical Standards And Conduct, Accountability, Accountability Frameworks, Team Performance Management, Relationship Management, Trustworthiness, Organizational Leadership, Performance Review, Decision Making, Leadership and Management, Expectation Management

  • Skills you'll gain: Sales Training, B2B Sales, Customer Analysis, Selling Techniques, Retail Sales, Marketing Psychology, Overcoming Objections, Consumer Behaviour, Sales, Storytelling, Sales Strategy, Closing (Sales), Non-Verbal Communication, Sales Process, Customer Engagement, Behavioral Economics, Stakeholder Engagement, Negotiation, Analysis, Empathy

  • West Virginia University

    Skills you'll gain: Sales Management, Sales Territory Management, Recruitment, Sales Development, Training Programs, Sales Training, Sales Strategy, Account Management, Sales, General Sales Practices, Training and Development, Talent Recruitment, Expense Management, Sales Process, Regional Sales, Organizational Structure, Strategic Planning, Inside Sales, Marketing Budgets, Expense Reports

What brings you to Coursera today?

  • Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Cashiering, Empathy, Cross Selling, Retail Sales, Call Center Experience, Customer Support, Transaction Processing, Selling Techniques, Upselling, Retail Store Operations, Customer Complaint Resolution, Conflict Management, Product Knowledge, Team Oriented, Communication, Time Management

  • Skills you'll gain: Merchandising, Inventory Management, Inventory Control, Merchandise Displays, Retail Management, Consumer Behaviour, Visual Merchandising, Retail Store Operations, Retail Sales, Marketing Psychology, Customer Analysis, Customer Engagement, Analysis, Design

  • Skills you'll gain: People Management, Leadership and Management, Team Performance Management, Team Management, Trustworthiness, Leadership, Interpersonal Communications, Team Building, Conflict Management, Performance Management, Team Leadership, Business Leadership, Active Listening, Team Motivation, Relationship Building, Honesty, Constructive Feedback, Empathy, Coaching, Organizational Strategy

  • Skills you'll gain: Team Building, Emotional Intelligence, Empathy & Emotional Intelligence, Active Listening, Negotiation, Composure, Supervision, Team Collaboration, Leadership, Stakeholder Engagement, Team Leadership, Business Leadership, Team Motivation, Employee Performance Management, Relationship Management, Performance Management, Empowerment, Leadership Development, Team Performance Management, Stakeholder Analysis

  • Skills you'll gain: Retail Management, Case Studies, Retail Store Operations, Competitive Analysis, Market Analysis, Strategic Planning, Business Strategy, Competitive Intelligence, Business Management, Milestones (Project Management), Growth Strategies, Organizational Strategy, Analysis, Spatial Data Analysis

  • Skills you'll gain: Account Management, Upselling, Cross Selling, Prioritization, General Sales Practices, Customer Relationship Management (CRM) Software, Sales, Customer Relationship Management, Sales Development, Sales Management, Sales Process, Prospecting and Qualification, Customer Retention, New Business Development, Customer Engagement