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  • Status: New
    Status: Free Trial

    Skills you'll gain: Conflict Management, Negotiation, De-escalation Techniques, Trustworthiness, Mediation, Collaboration, Interpersonal Communications, Follow Through, Leadership, Empathy, Composure, Cooperation, Emotional Intelligence, Behavior Management, Creative Problem-Solving, Communication Strategies, Problem Solving, Personal Integrity, Communication, Honesty

  • Status: Free Trial

    Skills you'll gain: Mediation, Negotiation, Communication Strategies, Conflict Management, Active Listening, Price Negotiation, Cultural Sensitivity, Oral Expression, Intercultural Competence, Cultural Diversity, Verbal Communication Skills, Cultural Responsiveness, Interpersonal Communications, Diplomacy, Relationship Building, Labor Relations, Strategic Partnership, Case Studies, Communication, Planning

  • Status: New
    Status: Free Trial

    Skills you'll gain: Conflict Management, Negotiation, De-escalation Techniques, Communication Strategies, Active Listening, Interpersonal Communications, Collaboration, Communication, Verbal Communication Skills, Empathy, Relationship Management, Professionalism, Lifelong Learning, Rapport Building, Growth Mindedness, Professional Development, Emotional Intelligence, Willingness To Learn, Non-Verbal Communication, Self-Awareness

  • Status: New
    Status: Free Trial

    Skills you'll gain: Conflict Management, Negotiation, De-escalation Techniques, Communication Strategies, Interpersonal Communications, Active Listening, Diversity and Inclusion, Workplace inclusivity, Safety Culture, Cultural Sensitivity, Empathy, Diversity Equity and Inclusion Initiatives, Trustworthiness, Collaboration, Rapport Building, Communication, Assertiveness, Leadership, Team Collaboration, Team Management

  • Status: Free Trial

    University of California, Irvine

    Skills you'll gain: Conflict Management, Mediation, Negotiation, Communication Strategies, Intercultural Competence, Cultural Diversity, De-escalation Techniques, Cultural Responsiveness, Verbal Communication Skills, Verbal Strategic Communication, Interpersonal Communications, Strategic Communication, Diversity Awareness, Active Listening, Cultural Sensitivity, Teamwork, Case Studies, Collaboration, Stakeholder Management, Communication

  • Status: Free Trial

    Skills you'll gain: Conflict Management, Active Listening, Creative Problem-Solving, Negotiation, Interpersonal Communications, Composure, Intercultural Competence, Leadership, Stakeholder Engagement, Communication Strategies, Stakeholder Management, Communication, Verbal Communication Skills, Business Communication, Stakeholder Analysis, Tactfulness, Discussion Facilitation, Organizational Leadership, Leadership Development, Cross-Functional Team Leadership

What brings you to Coursera today?

  • Status: New
    Status: Free Trial

    Skills you'll gain: Active Listening, Cultural Sensitivity, Conflict Management, Assertiveness, De-escalation Techniques, Diversity Awareness, Interpersonal Communications, Communication Strategies, Empathy, Overcoming Obstacles, Open Mindset, Communication, Brainstorming, Verification And Validation, Emotional Intelligence, Problem Solving, Self-Awareness

  • Status: New
    Status: Preview

    Skills you'll gain: Conflict Management, Negotiation, Teamwork, Collaboration, Professional Development, Interpersonal Communications, Relationship Management, Team Performance Management, Self-Awareness, Team Management, Leadership and Management, Communication, Behavioral Management, Organizational Skills, Organizational Structure, Process Management, IT Management

  • Status: Free Trial

    Skills you'll gain: Negotiation, Conflict Management, Relationship Building, Interpersonal Communications, Communication Strategies, Relationship Management, Communication, Emotional Intelligence, Self-Awareness

  • Status: New
    Status: Free Trial

    Skills you'll gain: Mediation, Customer Complaint Resolution, Root Cause Analysis, Conflict Management, Discussion Facilitation, Solution Design, AI literacy, Professionalism, Service Improvement, Customer Service, Customer experience improvement, Quality Improvement, Problem Solving, Decision Intelligence, Service Recovery, AI Enablement, Customer Analysis, Customer Insights, Customer Success Management, Customer Engagement

  • Status: Free Trial

    Skills you'll gain: Conflict Management, De-escalation Techniques, Emotional Intelligence, Empathy & Emotional Intelligence, Teamwork, Communication Strategies, Leadership, Empathy, Team Leadership, Communication, Leadership Development, Organizational Leadership, Constructive Feedback, Organizational Skills

  • Status: Preview

    Skills you'll gain: Arbitration, Diplomacy, Adjudication, Court Systems, Litigation and Civil Justice, International Relations, Conflict Management, Legal Proceedings, Case Law, Law, Regulation, and Compliance, Case Studies