Results for "responding to complaints"

University of Michigan
Skills you'll gain: Constructive Feedback, Decision Making, Teamwork, Peer Review, Team Management, Independent Thinking, Personal Development, Empathy, Recognizing Others, Self-Awareness, Communication Strategies, Resource Allocation, Diversity and Inclusion, Emotional Intelligence, People Management, Leadership, Workplace inclusivity, Leadership Development, Coaching, Communication

Madecraft
Skills you'll gain: Conflict Management, Negotiation, De-escalation Techniques, Communication Strategies, Interpersonal Communications, Active Listening, Diversity and Inclusion, Workplace inclusivity, Cultural Sensitivity, Empathy, Diversity Equity and Inclusion Initiatives, Trustworthiness, Collaboration, Communication, Assertiveness, Composure, Relationship Management, Leadership, Team Collaboration, Team Management

Coursera
Skills you'll gain: Incident Response, Workplace Bullying Intervention, Compliance Reporting, Decision Making, De-escalation Techniques, Record Keeping, Accountability, Ethical Standards And Conduct, Human Resource Policies, Diversity Equity and Inclusion Initiatives

Harvard Business Review
Skills you'll gain: Conflict Management, Employee Coaching, Constructive Feedback, Relationship Management, Team Leadership, Coaching, Relationship Building, Interpersonal Communications, Communication

Skills you'll gain: Digital Forensics, Incident Response, Computer Security Incident Management, Threat Detection, Incident Management, Cybersecurity, Data Integrity

Infosec
Skills you'll gain: Incident Response, Computer Security Incident Management, Incident Management, Cybersecurity, Digital Forensics, Threat Detection, Cyber Attacks, Business Continuity, Network Analysis, Analysis
What brings you to Coursera today?

Alex Genadinik

Skills you'll gain: Incident Response, Vulnerability Assessments, Vulnerability Management, Cyber Threat Intelligence, MITRE ATT&CK Framework, Cyber Security Strategy, Cybersecurity, Endpoint Detection and Response, Intrusion Detection and Prevention, Security Testing, IT Security Architecture, Cyber Attacks, Security Information and Event Management (SIEM), Cyber Engineering, Patch Management, Network Security, Malware Protection, Security Management, Digital Forensics, Risk Analysis

Johns Hopkins University
Skills you'll gain: Editing, Student Engagement, Teaching, Instructional Strategies, Peer Review, Writing

Skills you'll gain: Assertiveness, De-escalation Techniques, Self-Awareness, Resilience, Customer Service, Stress Management, Conflict Management, Recognizing Others, User Feedback, Goal Setting, Meditation & Breathwork, Emotional Intelligence, Planning

Arizona State University
Skills you'll gain: Constructive Feedback, Growth Mindedness, Accountability Frameworks, Proactivity, Relationship Building, Discussion Facilitation, Motivational Skills, Team Collaboration, Empathy, Team Building, Decision Making, Diversity and Inclusion, Rapport Building, Diversity Awareness, Relationship Management, Collaboration, People Development, Mentorship, Employee Coaching, Emotional Intelligence

Skills you'll gain: Customer Complaint Resolution, Customer Service, De-escalation Techniques, Customer Relationship Building, Active Listening, Customer Support, Customer experience improvement, Customer Engagement, Verbal Communication Skills, Customer Retention, Expectation Management, Customer Relationship Management, Root Cause Analysis, Needs Assessment