Business English Communication Skills Specialization

This course will teach you vocabulary and skills related to participating in meetings. You will learn terms and phrases used both in email and in speaking to arrange, participate in, and conclude meetings. The goals of this course are to enable you to participate effectively in on-site meetings and teleconferences and to prepare you to write a proposal as an outcome of a meeting.

Course Learning Objectives • Arrange a meeting though email and by telephone • List expectations and protocols related to on-site meetings and teleconferences • State phone numbers, dates, currencies and sales figures accurately • Write a proposal with appropriate organization and vocabulary

In this course, the context is hosting an event and finding an appropriate venue for it. You will learn language and strategies for successful negotiations culminating in a written announcement for an event.

Course Learning Objectives • Negotiate strategically in formal and informal settings • Identify and resolve customer issues after a negotiation has taken place • Evaluate and compare services and features of two venues • Plan a business event using negotiation skills • Write an announcement for a business event after selecting a venue

This course teaches you language and techniques that will help you make effective presentations in English. The final task is to develop a well-organized, persuasive presentation using charts and graphs that sells your city as a venue.

The course focuses on students who have an intermediate level of English, with a minimum of two years of formal language study. Course Learning Objectives • Present information in an organized and engaging way • Share data in charts and graphs • Use persuasive language in a presentation

The capstone project will give you opportunities to demonstrate your competence in the learning objectives for this Specialization. For the project, you’ll use formal, written methods and more casual visual and audio methods of communication to demonstrate your ability to use language appropriate for different business contexts. The goal of this course is to demonstrate competence in writing and presenting a plan using skills and language appropriate for business.

Course Learning Objectives • Use appropriate vocabulary to write a mini business plan • Communicate a business plan orally in an organized and engaging presentation