About this Specialization

Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. Google partners with leading telephony providers to complete a contact center solution that will delight your customers and increase efficiencies for your business.
Shareable Certificate
Earn a Certificate upon completion
100% online courses
Start instantly and learn at your own schedule.
Flexible Schedule
Set and maintain flexible deadlines.
Intermediate Level
Approx. 3 months to complete
Suggested 3 hours/week
English
Shareable Certificate
Earn a Certificate upon completion
100% online courses
Start instantly and learn at your own schedule.
Flexible Schedule
Set and maintain flexible deadlines.
Intermediate Level
Approx. 3 months to complete
Suggested 3 hours/week
English

There are 3 Courses in this Specialization

Course1

Course 1

Contact Center AI: Conversational Design Fundamentals

Course2

Course 2

Contact Center AI: Building a Dynamic Virtual Agent

Course3

Course 3

Contact Center AI: Operations and Implementation

Offered by

Placeholder

Google Cloud

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