Google IT Support Professional Certificate Specialization

Starts Sep 22

Google IT Support Professional Certificate

The launchpad to a career in IT. This program is designed to take beginner learners to job readiness in about eight months.

About This Certificate

This five-course certificate, developed by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google. If you’ve been tinkering with IT or are new to the field, you’re at the right place. The program is part of Grow with Google, a Google initiative to help create economic opportunities for all Americans. Upon completion of the certificate, you can share your information with top employers like Bank of America, Cognizant, GE Digital, Hulu, Infosys, Intel, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, UPMC, Walmart and their companies: Allswell, Bonobos, Hayneedle, Jet, Modcloth, Moosejaw, Sam’s Club, Shoes.com, Store No. 8, Vudu and of course, Google. Through a mix of video lectures, quizzes, and hand-on labs and widgets, the program will introduce you to troubleshooting and customer service, networking, operating systems, system administration and security. You’ll hear from Googlers with unique backgrounds whose own foundation in IT support served as a jumping off point for their careers. By dedicating 8-10 hours a week, you can complete the certificate in about eight months. You can skip through content that you might already know and speed ahead to the graded assessments. Except as otherwise noted, the contents on this site are licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Created by:

courses
5 courses

Follow the suggested order or choose your own.

projects
Projects

Designed to help you practice and apply the skills you learn.

certificates
Certificates

Highlight your new skills on your resume or LinkedIn.

Projects Overview

Courses
Beginner Certificate
No prior experience required.
  1. COURSE 1

    Technical Support Fundamentals

    Commitment
    8 - 10 hours per week
    Subtitles
    English

    About the Course

    In this course, you’ll be introduced to the world of Information Technology, or IT. This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. You’ll learn about the different facets of Inf
  2. COURSE 2

    The Bits and Bytes of Computer Networking

    Commitment
    8 - 10 hours per week
    Subtitles
    English

    About the Course

    This course is designed to provide a full overview of computer networking. In this course, we’ll cover everything from the fundamentals of modern networking technologies and protocols to practical applications and network troubleshooting. By th
  3. COURSE 3

    Operating Systems and You: Becoming a Power User

    Commitment
    8 - 10 hours per week
    Subtitles
    English

    About the Course

    In this course, you’ll learn how to use the major operating systems, Windows and Linux, which are a core component of IT. Through a combination of video lectures, demonstrations, and hands-on practice, you’ll learn about the main componen
  4. COURSE 4

    System Administration and IT Infrastructure Services

    Commitment
    8 - 10 hours per week
    Subtitles
    English

    About the Course

    This course will transition you from working on a single computer to a whole fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn a
  5. COURSE 5

    IT Security: Defense against the digital dark arts

    Subtitles
    English

    About the Course

    This course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up. We’ll give you some background of encryption algorithms and how they’re used to safeguard data. The

Creators

  • Google

    The Google IT course developer team is made up of experienced IT professionals who are responsible for creating this approachable, interactive, and dynamic content.

    The IT Support Professional Certificate program is part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses.

  • Google

    Google

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