Google
Satisfaction Guaranteed: Develop Customer Loyalty Online
Google

Satisfaction Guaranteed: Develop Customer Loyalty Online

Google Career Certificates

Top Instructor

120,586 already enrolled

Included withCoursera Plus

Gain insight into a topic and learn the fundamentals.
4.8

(3,983 reviews)

Beginner level
No prior experience required
Flexible schedule
Approx. 30 hours
Learn at your own pace
98%
Most learners liked this course
Gain insight into a topic and learn the fundamentals.
4.8

(3,983 reviews)

Beginner level
No prior experience required
Flexible schedule
Approx. 30 hours
Learn at your own pace
98%
Most learners liked this course

What you'll learn

  • Identify common strategies for building customer loyalty in e-commerce.

  • Successfully manage client relationships and measure satisfaction.

  • Gain a competitive edge by learning AI skills from Google experts.

  • Put together a portfolio and/or resume to present to employers.

Details to know

Earn a career certificate

Add to your LinkedIn profile

Assessments

15 quizzes, 8 assignments

Taught in English

See how employees at top companies are mastering in-demand skills

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Build your Marketing expertise

This course is part of the Google Digital Marketing & E-commerce Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate from Google
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Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

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There are 4 modules in this course

You will learn about the importance of loyalty in e-commerce and explore how to build strong customer relationships. You’ll also find out how to measure customer satisfaction. After that, you’ll explore techniques for retaining customers like offering loyalty programs, practicing dynamic remarketing, and implementing post-purchase follow-ups.

What's included

9 videos6 readings1 quiz2 assignments1 plugin

You will examine how to gather and analyze data for an online store. You’ll learn how to use the data you’ve gathered to improve conversions and increase sales. You’ll also learn how to identify which products are performing well or underperforming. Finally, you’ll discover ways to improve product performance based on data.

What's included

8 videos11 readings4 quizzes4 assignments2 plugins

You will engage in a series of interactive activities based on concepts you’ve explored and skills you’ve gained throughout the program. You’ll also explore job readiness skills, develop your resume, and practice interviewing for jobs.

What's included

21 videos23 readings9 quizzes1 assignment

You will review what you’ve learned throughout the Google Digital Marketing & E-commerce Certificate. You’ll explore additional career resources and reflect on everything you’ve learned. At the end of the program, you’ll share your career goals with fellow learners.

What's included

10 videos8 readings1 quiz1 assignment1 plugin

Instructor

Instructor ratings
4.8 (1,069 ratings)
Google Career Certificates

Top Instructor

Google
325 Courses10,911,589 learners

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Google

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Learner reviews

Showing 3 of 3983

4.8

3,983 reviews

  • 5 stars

    84.76%

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    12.91%

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    1.74%

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    0.22%

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    0.34%

JW
5

Reviewed on Apr 14, 2023

DD
5

Reviewed on Oct 14, 2022

WM
5

Reviewed on Jul 16, 2022

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Frequently asked questions