When you enroll in this course, you'll also be enrolled in this Professional Certificate.
Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate from Microsoft
There are 5 modules in this course
This course has been designed for individuals seeking entry-level positions in IT support. Whether you're a recent graduate, a career changer, or someone looking to kickstart your career in the tech industry, it will provide you with the foundational knowledge and practical skills needed to excel in this field.
In this course, you will gain a comprehensive understanding of Azure backup strategies, security protocols, and compliance administration. You'll explore configuring backups for files, folders, and virtual machines, implementing automatic updates, ensuring compliance in Azure cloud environments, and formulating robust backup and disaster recovery plans using Azure services.
After completing this course, you will be able to:
- Implement effective backup strategies for both files and folders, as well as virtual machines in Azure
- Configure and manage automatic updates for virtual machines
- Implement and enforce compliance policies in the Azure cloud environment
- Monitor and audit Azure resources for compliance
- Develop comprehensive backup and disaster recovery plans using Azure services, including Azure Site Recovery
In the final module, you will have access to resources to help you prepare for the Microsoft Exam AZ-900: Microsoft Azure Fundamentals. You will complete a practice exam assessment to ensure your readiness to take the AZ-900 exam.
This module aims to help you to establish a solid understanding of Azure backup concepts and build the skills required for effective backup configurations. In this module, you will focus on the foundational aspects of configuring backups in the Azure environment. You will first be introduced to essential concepts of backup strategies, emphasizing the importance of regular backups. Then, the focus will shift to practical configurations, specifically covering file and folder backups, with hands-on exercises for reinforcement. Later on, the discussion will extend to virtual machine backups, providing both theoretical insights and practical application through guided configurations.
Discussion prompt: What do you hope to learn?•10 minutes
Patching/updating virtual machines
Module 2•4 hours to complete
Module details
This module aims to equip you with the knowledge and skills needed to implement effective update management practices in Azure, ensuring security and stability within your virtual environments. In this module, you'll learn how to keep your virtual machines up-to-date in Azure. You'll understand why regular updates are important and how to set up automatic updates for efficiency. Additionally, you'll explore tools to help you manage updates effectively.
What's included
10 videos7 readings7 assignments
Show info about module content
10 videos•Total 59 minutes
Importance of regular updates for security•7 minutes
Overview of patching in Azure•6 minutes
Configuring automatic updates in Azure•6 minutes
Troubleshooting patching failures in Azure•5 minutes
Advanced patching strategies and techniques•6 minutes
Using Azure Update Manager•6 minutes
Automating update assessments and compliance monitoring•6 minutes
Patch compliance reporting with Azure Update Manager•7 minutes
Migration from Automation Update Management to Azure Update Manager•6 minutes
Activity: Scheduling updates in Azure Update Manager•20 minutes
Knowledge check: Managing patching policies using Azure Update Manager•15 minutes
Azure cloud compliance, backup and disaster recovery
Module 3•4 hours to complete
Module details
In this module, you'll learn about ensuring compliance, monitoring resources, and implementing disaster recovery solutions in Azure. You'll start by exploring the importance of compliance and learn how to implement compliance policies. Then, you'll review and apply monitoring and auditing strategies to maintain compliance. Finally, you'll examine backup strategies, disaster recovery planning, and using Azure Site Recovery.
What's included
7 videos9 readings7 assignments
Show info about module content
7 videos•Total 37 minutes
Introduction to Azure compliance•5 minutes
Achieving PCI DSS compliance in Azure•7 minutes
Azure compliance monitoring tools•7 minutes
Strategies for effective auditing in compliance management•5 minutes
Developing backup strategies in Azure•6 minutes
Ensuring business continuity with Azure Site Recovery•5 minutes
Module summary: Azure cloud compliance, backup and disaster recovery•3 minutes
9 readings•Total 85 minutes
The PCI DSS framework's 12 requirements•10 minutes
Importance of compliance in cloud environments•10 minutes
Exploring Azure compliance•10 minutes
Best practices for monitoring and auditing in Azure•10 minutes
Case study on successful compliance monitoring•10 minutes
The three steps of a robust backup strategy•10 minutes
Backup and disaster recovery planning guidelines•10 minutes
Azure Site Recovery for robust disaster recovery•10 minutes
Additional resources: Azure cloud compliance, backup and disaster recovery•5 minutes
7 assignments•Total 135 minutes
Module quiz: Azure cloud compliance, backup and disaster recovery•30 minutes
Activity: Implement compliance policies in Azure•20 minutes
Knowledge check: Azure cloud compliance and implementing compliance policies•15 minutes
Activity: Monitoring and auditing Azure resources for compliance•20 minutes
Knowledge check: Monitoring and auditing for compliance•15 minutes
Activity: Develop a basic backup and disaster recovery plan•20 minutes
Knowledge check: Backup strategies, planning and Azure Site Recovery for disaster recovery•15 minutes
Final project and assessment: Azure Backup, Security, and Compliance Administration
Module 4•4 hours to complete
Module details
In this module, you'll complete a project and final graded assessment set on the whole course. In the project, you'll work through setting up and configuring essential Azure monitoring, backup, and disaster recovery tools to ensure comprehensive oversight and resilience for an organization’s Azure environment. Your main objective is to establish continuous monitoring, auditing, and compliance checks aligned with a defined Azure architecture.
Course recap: Azure Backup, Security, and Compliance Administration•5 minutes
Congratulations•3 minutes
2 readings•Total 20 minutes
About the final project and assessment•10 minutes
Next steps•10 minutes
3 assignments•Total 180 minutes
Self-review: Comprehensive backup and disaster recovery plan for a simulated Azure environment•30 minutes
Course quiz: Azure Backup, Security, and Compliance Administration•90 minutes
Project: Comprehensive backup and disaster recovery plan for a simulated Azure environment•60 minutes
1 discussion prompt•Total 10 minutes
Reflect on learning•10 minutes
1 plugin•Total 30 minutes
Exemplar: Comprehensive backup and disaster recovery plan for a simulated Azure environment•30 minutes
Practice exam
Module 5•7 hours to complete
Module details
In this module, you’ll also have access to resources that will help you to prepare for the Microsoft Exam AZ-900: Microsoft Azure Fundamentals. Furthermore, you will complete one lesson on using Microsoft's generative AI, Bing Copilot.
Our goal at Microsoft is to empower every individual and organization on the planet to achieve more.
In this next revolution of digital transformation, growth is being driven by technology. Our integrated cloud approach creates an unmatched platform for digital transformation. We address the real-world needs of customers by seamlessly integrating Microsoft 365, Dynamics 365, LinkedIn, GitHub, Microsoft Power Platform, and Azure to unlock business value for every organization—from large enterprises to family-run businesses. The backbone and foundation of this is Azure.
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Frequently asked questions
Who is this program for?
This program is for you:
· If you are interested in the field of cloud support or just beginning to work in cloud support related roles.
· If you want to switch or start a career in the field of cloud support.
· If you already work in cloud support, earning a Microsoft Cloud Support Associate certificate can help advance your career or help you address gaps in your knowledge, skills, and abilities.
What background knowledge is necessary?
You don’t need any background knowledge to take this Specialization. Whether you’re just starting out or a professional in a relevant field, this program can be the right fit for you.
How do I earn a Specialization Certificate?
A Coursera Specialization is a series of related courses designed to help you master a specific topic.
To complete a Specialization and earn a Specialization Certificate, you will need to:
·Complete all courses in a Specialization in the same language.
·Earn a Course Certificate for each course in the Specialization.
·Complete the Specialization's Capstone Project.
What does a Cloud Support Professional do?
Cloud support professionals play a vital role in maintaining the health and functionality of cloud-based systems, ensuring a secure, efficient, and reliable computing environment for organizations and end-users. They effectively leverage the full potential of cloud computing technologies.
What jobs can I get with cloud support specialist skills?
Qualify for in-demand job titles:
· Entry-level Cloud Support Associate or IT Support Professional
· Cloud Support Engineer/Technician
· Cloud Technical Support Specialist
· Cloud Solutions Advisor
· Cloud Systems Administrator
Will I be able to complete this course online?
This course is completely online. You can access your lessons, readings, and assignments anytime and anywhere via the web or your mobile device.
Do I need to take the courses in specific order?
Yes. We highly recommend taking the courses of each certificate program in the order they are presented. The content in the courses builds on information from earlier courses. The final course contains a capstone project that assesses your knowledge of the content covered in the previous courses. As such, it makes the most sense to take the courses in the order they are presented.
How long does it take to complete the Specialization?
It should take you between four and six months to complete this Specialization.
What will I be able to do upon completing the Specialization?
• This Specialization will prepare you to take the AZ-900: Microsoft Azure Fundamentals exam. The Azure Fundamentals exam is an opportunity to prove knowledge of cloud concepts, Azure services, Azure workloads, security and privacy in Azure, as well as Azure pricing and support. Each course teaches you the core concepts and skills that are measured by the exam.
• When you complete the specialization, you will receive a Coursera Specialization Certificate of Completion. This is an official Coursera credential that confirms that you successfully completed a Specialization on Coursera. You can see all the Course Certificates you've earned on your Accomplishments page. From there, you can download, print, or share your Certificates.
When will I have access to the lectures and assignments?
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Certificate?
When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.