Tech Support Career Guide and Interview Preparation

Ends today! Save 40% on your access to 10,000+ programs and make a real impact in your career. Save now.

Tech Support Career Guide and Interview Preparation

This course is part of IBM IT Support Professional Certificate

Instructor: IBM Skills Network Team

7,540 already enrolled

Included with

3 modules

Gain insight into a topic and learn the fundamentals.

9 hours to complete

Flexible schedule

Learn at your own pace

3 modules

Gain insight into a topic and learn the fundamentals.

9 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Summarize the basic functions and tasks of the technical support specialist role.
Describe some career paths for technical support and the job prospects for the field.
Review technical support fundamentals and refresh essential skills.
Discover what to expect from a technical interview so you can come prepared.

Skills you'll gain

Category: Technical Communication
Category: Communication Strategies
Category: Professional Development
Category: Communication
Category: Verbal Communication Skills
Category: Technical Support and Services
Category: Professionalism
Category: Follow Through
Category: Help Desk Support
Category: Relationship Building
Category: Interviewing Skills
Category: Professional Networking
Category: Technical Support

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

6 assignments

Taught in English

Build your Personal Development expertise

This course is part of the IBM IT Support Professional Certificate

When you enroll in this course, you'll also be enrolled in this Professional Certificate.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate from IBM

There are 3 modules in this course

This course is designed to prepare you to enter the job market as a technical support specialist. It provides guidance about the regular functions and tasks of support professionals and options for career development. It explains practical techniques for creating essential job-seeking materials such as a resume and a portfolio, as well as auxiliary tools like a cover letter and an elevator pitch. You will learn how to find and assess prospective job positions, apply to them, and lay the groundwork for interviewing. You will also get inside tips and steps you can use to perform professionally and effectively at interviews. Let seasoned professionals share their experiences to help you get ahead of the competition.

Your job search will be much more effective if you do some primary work before you begin. In Building a Foundation, you’ll learn how to clearly understand the jobs you will be looking for. You’ll learn how to write a basic resume and collect your previous work examples into a portfolio. You’ll also create some other materials that will be useful, such as a cover letter and an elevator pitch.

What's included

11 videos1 reading2 assignments5 plugins

11 videosTotal 67 minutes

Introduction to Technical Support Professional Certificate 5 minutes
Understanding the Role of A Technical Support Specialist8 minutes
Expert Viewpoint: Paths in Technical Support6 minutes
Expert Viewpoint: Setting Goals5 minutes
Opportunities in Technical Support6 minutes
Build your portfolio 7 minutes
Expert Viewpoint: Optimal Portfolios5 minutes
Expert Viewpoints: Technical Specialist Roles6 minutes
Draft your resume 10 minutes
Expert Viewpoint: Attention-Getting Resumes5 minutes
Expert Viewpoint: Standing Out from the Crowd5 minutes

1 readingTotal 10 minutes

Job Titles10 minutes

2 assignmentsTotal 40 minutes

Practice Quiz10 minutes
Graded Quiz30 minutes

5 pluginsTotal 130 minutes

Lab: Draft your Resume60 minutes
Drafting Basic Cover Letter15 minutes
Lab: Draft your Basic Cover Letter30 minutes
Gathering References10 minutes
Drafting an Elevator Pitch15 minutes

Job Seeking and Interview Preparation helps you understand how to put yourself forth as a memorable candidate. You’ll get guidance on researching prospective companies and assessing job leads to sift out the ones you want to focus on. You’ll learn about rehearsing for interviews and why it can make a big difference in your performance. And you’ll learn ways to network and let people you meet help you find your ideal role.

What's included

10 videos2 assignments2 plugins

10 videosTotal 62 minutes

Company and Industry Research6 minutes
Networking Online and Off6 minutes
Expert Viewpoint: Building Your Network5 minutes
Assessing job listings 7 minutes
Expert Viewpoint: A Closer Look at Job Listings4 minutes
Technical Review: Technical Skills Fundamentals Review8 minutes
Technical Review: Soft Skills Fundamentals Review6 minutes
Refreshing Essential Technical Support Skills8 minutes
Expert Viewpoint: Job Interview Prep6 minutes
Interview rehearsal6 minutes

2 assignmentsTotal 40 minutes

Practice Quiz10 minutes
Graded Quiz30 minutes

2 pluginsTotal 75 minutes

Applying for a Job 15 minutes
Lab: Prepare for an Interview60 minutes

After you’ve attracted a company’s attention, it’s important to know how to follow through. The Interviewing module will guide you through the interview process from beginning to end. You’ll learn about common types of interviews and what to expect from them, including code challenges. You’ll also learn some crucial tips for making a great impression in a final interview and how to follow up so that you stand out from the crowd.

What's included

8 videos4 readings2 assignments2 plugins

8 videosTotal 38 minutes

Overview of the Interview Process 3 minutes
Expert Viewpoint: Case Study Insights4 minutes
Expert Viewpoint: Tech Screen Expectations5 minutes
Final interviewing8 minutes
Technical Interviewing: Discussing a Project3 minutes
Expert Viewpoints: Interviewing4 minutes
Expert Viewpoints: Candidate Good Impression5 minutes
Expert Viewpoint: Negotiations5 minutes

4 readingsTotal 32 minutes

Unethical Questions and Behaviors10 minutes
Check List10 minutes
Congrats & Next Steps10 minutes
Thanks from the Course Team2 minutes

2 assignmentsTotal 40 minutes

Practice Quiz10 minutes
Graded Quiz30 minutes

2 pluginsTotal 30 minutes

Second-round Screening15 minutes
After the interview 15 minutes

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

IBM Skills Network Team

100 Courses3,030,333 learners

Offered by

IBM

Why people choose Coursera for their career

Felipe M.

Learner since 2018

"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."

Jennifer J.

Learner since 2020

"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."

Larry W.

Learner since 2021

"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."

Chaitanya A.

"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.