You made it! Satisfaction Guaranteed: Develop Customer Loyalty Online is the seventh course in the Google Digital Marketing & E-commerce Certificate. In this course, you’ll explore strategies for building customer loyalty in e-commerce. You’ll also explore specific tools to develop and maintain client relationships. At the end of the course you’ll work through a scenario that demonstrates your ability to deliver a successful e-commerce strategy. Finally, you’ll wrap up the course by building professional development skills. We encourage you to complete courses 1–6 before beginning this course because they provide the foundation necessary to complete the activities at the end of this course.

Satisfaction Guaranteed: Develop Customer Loyalty Online
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Satisfaction Guaranteed: Develop Customer Loyalty Online
This course is part of Google Digital Marketing & E-commerce Professional Certificate

Instructor: Google Career Certificates
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What you'll learn
Identify common strategies for building customer loyalty in e-commerce.
Successfully manage client relationships and measure satisfaction.
Gain a competitive edge by learning AI skills from Google experts.
Put together a portfolio and/or resume to present to employers.
Skills you'll gain
- Category: Client Services
- Category: Digital Analysis
- Category: Relationship Management
- Category: Product Improvement
- Category: Customer Relationship Building
- Category: Conversion Funnel Analysis
- Category: Customer Retention
- Category: Loyalty Programs
- Category: Web Analytics
- Category: Digital Marketing
- Category: Presentations
- Category: Performance Analysis
- Category: Customer Service
- Category: Customer Relationship Management
- Category: Customer Insights
- Category: Customer Engagement
- Category: Brand Loyalty
- Category: Customer Analysis
- Category: E-Commerce
Tools you'll learn
- Category: Digital Marketing Tools
Details to know

Add to your LinkedIn profile
16 assignments
91%
Build your Marketing expertise
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from Google

There are 4 modules in this course
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- 4 stars
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Showing 3 of 6009
Reviewed on May 9, 2024
High relevant cours with regards to customer loyalty and with regards to the construction of own elevator pitch and how to comunicate and show what we've learned in the cours.
Reviewed on Jul 23, 2023
The coursera is an excellent program designed as 7 courses for learning . I have completed smoothly and gained knowledge about Digital Marketing and E-commerce.My thanks to Courser a.
Reviewed on Mar 4, 2026
Thank you Google! This specialization meant the beginning of a new and exciting career for me :). It took me looonger than expected to complete it, but the goal was achieved!
