What jobs can I get with IT support specialist skills?

Qualify for in-demand job titles: <text variant="body1">· Entry-level IT Support Specialist or IT Support Professional <text variant="body1">· Help Desk Technician <text variant="body1">· Technical support specialist <text variant="body1">· Network Support Specialist <text variant="body1">· Systems Administrator

Will I be able to complete this course online?

This course is completely online. You can access your lessons, readings, and assignments anytime and anywhere via the web or your mobile device.

How long does it take to complete the professional certificate?

It typically takes 3 months to complete the 6 courses. But some learners may go through the content faster.

What will I get if I subscribe to this Certificate?

When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

The Microsoft 365 Ecosystem

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The Microsoft 365 Ecosystem

This course is part of multiple programs.

Instructor: Microsoft

16,321 already enrolled

Included with

4 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

2 weeks to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

4 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

2 weeks to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

What you'll learn

Gain insight into the components and services within Microsoft 365, such as Office applications, collaboration tools, and cloud-based services.
Understand the integration between Microsoft 365 applications and their pivotal role in enhancing business productivity and security.
Learn about the automation tools available within Microsoft 365 and how to leverage them to streamline workflows and improve overall efficiency.

Skills you'll gain

Category: Data Security
Category: Cloud-Based Integration
Category: Cloud Computing
Category: Data Loss Prevention
Category: Business Technologies
Category: Endpoint Security
Category: Cloud Services

Tools you'll learn

Category: Microsoft Teams
Category: Microsoft Excel
Category: Productivity Software
Category: Microsoft Power Automate/Flow
Category: Security Software
Category: Microsoft Outlook
Category: Microsoft PowerPoint
Category: Cloud Storage
Category: Microsoft 365
Category: Microsoft Office
Category: Microsoft Windows
Category: Collaborative Software
Category: Microsoft Power Platform

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

20 assignments

Taught in English

Build your subject-matter expertise

This course is available as part of

When you enroll in this course, you'll also be asked to select a specific program.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate from Microsoft

There are 4 modules in this course

In this course, you'll explore Microsoft 365's Ecosystem, including Office applications, collaboration tools, and cloud-based services. You’ll analyze how Microsoft 365 applications seamlessly integrate to enhance business productivity and security, ensuring a comprehensive understanding of their interconnected roles. Take this opportunity to delve into Microsoft 365's automation tools, and discover how to utilize them to streamline workflows and boost overall efficiency.

After completing this course, you’ll be able to: • Explain the components and services within Microsoft 365, including Office applications, collaboration tools, and cloud-based services. • Explain the integration between Microsoft 365 applications and their role in business productivity and security. • Describe M365 tools available for automation. This is also a great way to prepare for the Microsoft MS-900 exam. By passing the MS-900 exam, you’ll earn the Microsoft 365 Fundamentals certification. This course is for beginners, but you should have a basic familiarity with using and navigating a Windows or macOS environment and a fundamental understanding of computer software applications. As you'll be directed to install the Microsoft 365 Personal package, your computer must meet certain hardware specifications to run the associated applications properly: For PC: • Windows 10 or 11 • 1.6 GHz or faster, 2-core processor or higher. • 4GB RAM • 4GB of available hard disk space • DirectX 10 graphics card • 1280 x 768 screen resolution or higher For Mac: • The three most recent versions of macOS • Intel processor or Apple Silicon chip • 4GB RAM • 10 GB of available disk space, HFS+ hard disk format (also known as macOS Extended) or APFS. • 1280 x 768 screen resolution or higher

In this module, you will explore the core components of the Microsoft 365 ecosystem, including Office applications, collaboration tools, and cloud services. You will learn how tools such as Word, Excel, PowerPoint, Teams, Outlook, OneDrive, and SharePoint function and integrate to support productivity and communication. By the end of this module, you will be able to describe how cloud-based services enhance data management and streamline collaboration in business environments.

What's included

13 videos15 readings4 assignments

13 videosTotal 72 minutes

Course introduction: The Microsoft 365 ecosystem5 minutes
Introduction to Office 3657 minutes
Word processing using Microsoft Word5 minutes
Introduction to Microsoft Excel5 minutes
Introduction to Microsoft Powerpoint4 minutes
Introduction to collaboration and team work5 minutes
Introduction to Microsoft Teams6 minutes
Introduction to Microsoft Outlook5 minutes
Office 365 Cloud Apps, features and services6 minutes
Files in the cloud: Onedrive5 minutes
Introduction to Microsoft Sharepoint6 minutes
Microsoft To Do: Cloud based task management7 minutes
Module summary: Introduction to Microsoft 365 components and services6 minutes

15 readingsTotal 197 minutes

Course syllabus: The Microsoft 365 ecosystem5 minutes
Set up your M3657 minutes
Major Office 365 Apps and their usage5 minutes
Microsoft Word: Tips, tricks and troubleshooting5 minutes
Microsoft Excel: Tips, tricks and troubleshooting9 minutes
Microsoft Powerpoint: Tips, tricks and troubleshooting10 minutes
Activity: Data processing using Microsoft Excel45 minutes
Collaboration in Office 365 Apps6 minutes
Microsoft Teams: Tips, tricks and troubleshooting15 minutes
Microsoft Outlook: Tips, tricks and troubleshooting8 minutes
Activity: Create signature and auto responses in Microsoft Outlook30 minutes
Desktop versus Cloud7 minutes
OneDrive tips and tricks10 minutes
Activity: Share and collaborate on files with OneDrive30 minutes
Additional resources: Password managers5 minutes

4 assignmentsTotal 75 minutes

Knowledge check: Overview of Office Applications in M36515 minutes
Knowledge check: Understanding collaboration tools within M36515 minutes
Knowledge check: M365 and the Cloud15 minutes
Module quiz: Introduction to Microsoft 365 components and services30 minutes

This module focuses on how Microsoft 365 applications integrate with each other and with third-party tools to improve workflow efficiency. You will examine how integration supports communication, scheduling, and task management, while also exploring the role of digital platforms in enhancing business productivity. By the end, you will be able to explain integration principles and apply them to optimize business operations.

What's included

12 videos7 readings7 assignments

12 videosTotal 67 minutes

Introduction to application integration5 minutes
Integrating Microsoft Office with other Office applications7 minutes
Integrating Microsoft To Do with Outlook and Calendar5 minutes
Introduction to business productivity6 minutes
Introduction to Microsoft OneNote6 minutes
Introduction to Calendar and Events6 minutes
Conducting meetings with Microsoft Teams6 minutes
Introduction to digital platforms5 minutes
Benefits of digital platforms for business and individuals5 minutes
Introduction to Microsoft Dynamics 3656 minutes
Digital platforms security6 minutes
Module summary: Integration and business productivity6 minutes

7 readingsTotal 56 minutes

Integrating Microsoft Office with third-party applications15 minutes
Application integration: challenges and solutions8 minutes
Business productivity: Best practices6 minutes
Calendar: Troubleshooting and tips and tricks6 minutes
Various types of digital platforms6 minutes
Digital platforms best practices10 minutes
Additional resources: Integration and business productivity5 minutes

7 assignmentsTotal 135 minutes

Activity: Insert and update Excel data in PowerPoint20 minutes
Knowledge check: Application integration15 minutes
Activity: Create and manage events using Calendar20 minutes
Knowledge check: Business productivity15 minutes
Activity: Audit digital platforms for a business scenario20 minutes
Knowledge check: Benefits of digital platforms15 minutes
Module quiz: Integration and business productivity30 minutes

In this module, you will explore security and automation within Microsoft 365, focusing on protecting data and improving operational efficiency. You will learn about security features such as endpoint protection, data loss prevention, and multi-factor authentication, along with common threats and vulnerabilities. Additionally, you will examine how automation tools like Power Automate and Office Scripts streamline workflows and enhance productivity.

What's included

11 videos8 readings6 assignments

11 videosTotal 68 minutes

M365 advanced protection7 minutes
Data loss and data leak prevention in M3656 minutes
Multi-factor authentication features in M3656 minutes
Understanding endpoint security7 minutes
Introduction to ransomware6 minutes
Windows security features7 minutes
Introduction to workflow and automation7 minutes
Introduction to Power Automate6 minutes
Automating Microsoft Excel with Office Scripts5 minutes
Automation with Microsoft Dynamics 3656 minutes
Module summary: Security and automation6 minutes

8 readingsTotal 68 minutes

M365 security: Features and best practices9 minutes
Microsoft Azure Active Directory name change10 minutes
Azure Information Protection P17 minutes
Endpoint protection in Microsoft 36510 minutes
Common threats and vulnerabilities9 minutes
How automation can help the business10 minutes
Creating Office Scripts8 minutes
Additional resources: Security and automation5 minutes

6 assignmentsTotal 119 minutes

Activity: Setup multi-factor authentication in M36520 minutes
Knowledge check: Security features within M36518 minutes
Activity: Run a security scan using Defender10 minutes
Knowledge check: System security21 minutes
Activity: Send weekly email reminders based on spreadsheet data using Office Scripts20 minutes
Module quiz: Security and automation30 minutes

In this module, you will apply your understanding of Microsoft 365 by analyzing business needs and recommending appropriate tools, services, and security features. You will evaluate how Microsoft 365 applications support collaboration, productivity, and data protection, and use this knowledge to create practical, real-world recommendations aligned with organizational requirements.

What's included

2 videos3 readings3 assignments1 discussion prompt1 plugin

2 videosTotal 10 minutes

Course Wrap up: The Microsoft 365 Ecosystem7 minutes
Congratulations4 minutes

3 readingsTotal 20 minutes

About the final project and assessment5 minutes
Exemplar file10 minutes
Next steps5 minutes

3 assignmentsTotal 160 minutes

Activity: Service recommendation for a commercial entity40 minutes
Self-review: Service recommendation for a commercial entity30 minutes
Course quiz: The Microsoft 365 Ecosystem90 minutes

1 discussion promptTotal 10 minutes

Reflect on learning10 minutes

1 pluginTotal 10 minutes

Exemplar: Service recommendation for a commercial entity10 minutes

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Instructor

Microsoft

371 Courses2,680,892 learners

Offered by

Microsoft

Why people choose Coursera for their career

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Frequently asked questions

This program is for you:

· If you are interested in the field of Information Technology or just beginning to work in IT support-related roles.

· If you want to switch or start a career in the field of Information Technology (IT).

· If you already work in IT support, earning a Microsoft IT Support Specialist certificate can help advance your career or help you address gaps in your knowledge, skills, and abilities.

You don’t need any background knowledge to take this Professional Certificate. Whether you’re just starting out or a professional in a relevant field, this program can be the right fit for you.

The role of an IT support specialist includes technical skills such as conducting regular network assessments and assessing, testing, and upgrading an organization's network systems.

This role also includes problem-solving skills needed to identify and resolve hardware and software issues. guiding users through troubleshooting steps and providing training on the usage of new software and hardware, such as upgraded email systems and external hard drives.

An IT support specialist collaborates with clients and colleagues; therefore, effective communication is crucial for IT support specialists.

Yes. We highly recommend taking the courses of each certificate program in the order they are presented. The content in the courses builds on information from earlier courses. The final course contains a capstone project that assesses your knowledge of the content covered in the previous courses. As such, it makes the most sense to take the courses in the order they are presented.

When you complete the Microsoft IT Support Specialist Professional Certificate, you stand out with a unique set of skills and knowledge in the dynamic field of information technology (IT).

This certificate demonstrates your job readiness and can be shared with your professional network.

Throughout this program, you've engaged with instructional videos, assessments, and practical exercises, gaining a deep understanding of key aspects including:

· Proficiency in system analysis and maintenance.

· Skills in software configuration and recommendation using the Microsoft 365 ecosystem.

· Practice in establishing robust security protocols.

· Expertise in diagnostics and troubleshooting.

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

The Microsoft 365 Ecosystem

The Microsoft 365 Ecosystem

What you'll learn

Skills you'll gain

Tools you'll learn

Details to know

Build your subject-matter expertise

There are 4 modules in this course

Introduction to Microsoft 365 Components and Services

What's included

Integration and business productivity

What's included

Security and automation

What's included

Final Project and Assessment: The Microsoft 365 Ecosystem

What's included

Earn a career certificate

Instructor

Offered by

Why people choose Coursera for their career

Felipe M.

Jennifer J.

Larry W.

Chaitanya A.

Frequently asked questions

Who is this program for?

What background knowledge is necessary?

What is the main benefit of a Professional Certificate?