Giving Helpful Feedback

Ends in 5 days! Save 40% on your access to 10,000+ programs and make a real impact in your career. Save now.

Giving Helpful Feedback

This course is part of Business Communication Specialization

Instructor: Tracy Jennings

59,788 already enrolled

Included with

6 modules

Gain insight into a topic and learn the fundamentals.

2,037 reviews

Beginner level

No prior experience required

Flexible schedule

5 hours to complete

Learn at your own pace

98%

Most learners liked this course

6 modules

Gain insight into a topic and learn the fundamentals.

2,037 reviews

Beginner level

No prior experience required

Flexible schedule

5 hours to complete

Learn at your own pace

98%

Most learners liked this course

What you'll learn

Describe the concept of feedback, distinguishing between positive and negative feedback and their respective impacts.
Identify positive feedback strategies to enhance behaviors such as creativity and teamwork within a team.

Skills you'll gain

Category: Communication Strategies
Category: Communication
Category: Constructive Feedback
Category: Performance Management
Category: Motivational Skills
Category: Employee Performance Management
Category: Tactfulness
Category: Behavioral Management
Category: Creativity
Category: Coaching
Category: Team Motivation
Category: Employee Coaching
Category: Staff Management
Category: Emotional Intelligence
Category: Recognizing Others

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

5 assignments

Taught in English

Build your subject-matter expertise

This course is part of the Business Communication Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 6 modules in this course

This course teaches you the simple principles expert managers use to improve and motivate employee performance. You’ll never have to avoid telling an employee “the truth” again, because the seven techniques we teach will not make employees defensive or afraid. As a manager, or someone who would like to be a manager, you’ll also learn specifically what feedback is, how negative feedback is weighed more heavily than positive, and how positive feedback can super-charge behaviors such as creativity and teamwork.

Giving feedback is a skill which develops over time. We give you a process you can use to improve your feedback skills and deliver it with confidence. You will find that there is a scientific basis for many of your observations and intuitions about feedback—such as, it is hard to give correctly, people don’t like it, and more. This will be reassuring as you learn how to overcome these difficulties. We hope you have a fantastic time becoming a better manager!

The goal of this course is to give you the confidence to deliver both negative and positive feedback successfully and to leave the person receiving feedback with their dignity. To boost your motivation, in the first week we outline specific benefits of mastering feedback skills and provide examples of people whose careers changed because of timely feedback. We also discuss positive feedback and expectations, powerful tools to help people learn at work. You will be able to define both and know how they improve employee performance. You will learn how positive feedback can be delivered in many situations and appreciate the power of positive feedback to enhance employee creativity and teaming skills. We hope that you’ll be able to use this new knowledge immediately.

What's included

6 videos2 readings1 assignment

6 videosTotal 28 minutes

Course Introduction4 minutes
Why Feedback is Important5 minutes
Positive Feedback Defined4 minutes
The Impact of Positive Expectations3 minutes
Positive Expectations at Work5 minutes
Positive Feedback: Intriguing Possibilities7 minutes

2 readingsTotal 11 minutes

Course Updates and Accessibility Support1 minute
Course Syllabus10 minutes

1 assignmentTotal 30 minutes

Week 1 Quiz30 minutes

Negative Feedback is a specialized learning tool. We all know that negative feedback feels punishing. Our goal this week is for you to understand why it is punishing, why we hesitate to use it, and when it can be used effectively without negative consequences. You will be able to identify specific situations where negative feedback is given more weight than positive feedback and learn a technique that can overcome some of negative feedback’s harmful side effects. Armed with a clearer concept of the pluses and minuses of negative feedback, you can be more confident that you are using it appropriately at work.

What's included

3 videos1 assignment

Based on your work in the first two weeks, you can now describe negative and positive feedback and appreciate the power of these tools to change behavior. In the next two weeks, we take the next step towards building your feedback skills by teaching you seven specific skills to use when delivering professional feedback. At the end these two weeks you will know how to deliver work-related feedback that is effective at changing an employee’s behavior while still preserving their dignity.

What's included

5 videos1 assignment

This week we continue building on your knowledge of the seven essential feedback skills.

What's included

5 videos1 assignment

You now know the fundamentals of positive and negative feedback and the skills necessary to deliver both. In this module we begin by describing situations where no matter how talented you are, your feedback will not “get through” to your employee. These situations can be discouraging and we point them out so you can diagnose why your feedback may not have worked. We then describe a process to enable you to continue practicing and improving your new skills. True change takes time, but the journey is worth it.

What's included

2 videos2 readings1 assignment

What's included

1 reading

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Instructor ratings

(696 ratings)

Tracy Jennings

University of Colorado Boulder

5 Courses69,418 learners

Offered by

University of Colorado Boulder

Why people choose Coursera for their career

Felipe M.

Learner since 2018

"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."

Jennifer J.

Learner since 2020

"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."

Larry W.

Learner since 2021

"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."

Chaitanya A.

"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

Learner reviews

5 stars
82.81%
4 stars
14.39%
3 stars
2.05%
2 stars
0.44%
1 star
0.29%

Showing 3 of 2037

Reviewed on Jun 5, 2023

Good course for basic understanding of giving feedback.Could've had more examples related to corporate world.Can also include some more questions within the learning videos to reinforce learning.

Reviewed on May 3, 2021

I love how this course was designed - incorporating the psychology bonus part and science-based. I learned a lot of practical ways that I can apply to my new workplace. Thank you!

Reviewed on Apr 30, 2021

This course was short but very informative and very helpful for an aspiring leader like myself. It also helped me understand how to view or understand when I receive feedback. I highly recommend it!!

Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.