Microsoft

Microsoft Cloud Support Associate Professional Certificate

3 days left! Save on skills that make you shine with 40% off 3 months of Coursera Plus. Save now

Microsoft

Microsoft Cloud Support Associate Professional Certificate

Launch your career as a Cloud Support Associate.

Build job-ready skills for an in-demand career in information technology in as little as 6 months. No prior experience required to get started.

 Microsoft

Instructor: Microsoft

16,637 already enrolled

Included with Coursera Plus

Earn a career credential that demonstrates your expertise

from 1,597 reviews of courses in this program

Beginner level

Recommended experience

5 months to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Earn a career credential that demonstrates your expertise

from 1,597 reviews of courses in this program

Beginner level

Recommended experience

5 months to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Gain skills to succeed in Information technology and cloud support using Microsoft Azure solutions and services.

  • Apply concepts such as Data Backup, Cloud Computing, and Mobile Device Management to practical IT and cloud support scenarios.

  • Demonstrate a holistic understanding of IT and cloud support, combining hardware, software, networking and compliance concepts in problem-solving.

  • Learn to adapt diagnostic skills to diverse IT and cloud problems and manage Azure resources, including security and cost optimization.

Skills you'll gain

  • Category: Cloud Computing
  • Category: Dashboard Creation
  • Category: Data Maintenance
  • Category: Data Management
  • Category: Data Storage
  • Category: Data Storage Technologies
  • Category: Enterprise Application Management
  • Category: Generative Model Architectures
  • Category: Hardware Architecture
  • Category: Hardware Troubleshooting
  • Category: Hybrid Cloud Computing
  • Category: Network Protocols
  • Category: Network Support
  • Category: Security Controls
  • Category: Systems Administration
  • Category: Virtualization and Virtual Machines

Tools you'll learn

  • Category: Collaborative Software
  • Category: Generative AI
  • Category: Microsoft Azure
  • Category: Virtual Networking

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English

91%

of learners achieved a positive career outcome

Earn 50% off your Certification Exam (AZ-900)

Professional Certificate - 12 course series

Introduction to Computers

Introduction to Computers

Course 1, 17 hours

What you'll learn

  • Identify key computer components including CPU, memory, storage, and peripherals

  • Explain how operating systems manage processes, memory, and hardware interactions

  • Describe enterprise systems including servers, storage, and computing environments

  • Understand how security, hardware, and software work together in IT systems

Skills you'll gain

Category: Cloud Computing
Category: Operating Systems
Category: Computer Hardware
Category: Cybersecurity
Category: Business Software
Category: Computer Systems
Category: Servers
Category: OS Process Management
Category: Hybrid Cloud Computing
Category: Generative Model Architectures
Category: Systems Administration
Category: IT Infrastructure
Category: Patch Management
Category: Generative AI
Category: Hardware Architecture
Category: Enterprise Application Management
Category: AI literacy
Category: Cloud Management
Category: Data Storage Technologies
Category: Computer Architecture
 Introduction to Secure Networking

Introduction to Secure Networking

Course 2, 23 hours

What you'll learn

  • Explain networking fundamentals including TCP/IP, OSI models, and IP addressing 

  • Describe network infrastructure, devices, and communication models 

  • Understand network security concepts including firewalls and authentication 

  • Identify cloud networking concepts including Azure services and virtualization

Skills you'll gain

Category: Cloud Computing
Category: Network Security
Category: TCP/IP
Category: OSI Models
Category: Software As A Service
Category: Virtualization
Category: Microsoft Azure
Category: Firewall
Category: General Networking
Category: Network Protocols
Category: Computer Networking
Category: Networking Hardware
Category: Cloud Services
Category: Network Support
Category: Network Monitoring
Category: Network Architecture
Category: Network Infrastructure
Category: Microsoft Servers

What you'll learn

  • Implement secure software configurations and access control practices 

  • Apply hardware security concepts including encryption and physical protection 

  • Describe data storage, compression, and processing techniques

  • Develop effective data backup and recovery strategies

Skills you'll gain

Category: Firewall
Category: Role-Based Access Control (RBAC)
Category: Data Storage
Category: Encryption
Category: Disaster Recovery
Category: Data Management
Category: Hardening
Category: Data Integrity
Category: Information Systems Security
Category: Software Installation
Category: Data Security
Category: Identity and Access Management
Category: Security Controls
Category: Computer Hardware
Category: Data Maintenance
Category: Information Technology
Category: Data Storage Technologies
Category: Application Security
Category: System Configuration
 Cybersecurity and Privacy

Cybersecurity and Privacy

Course 4, 18 hours

What you'll learn

  • Gain insight into the fundamentals of cybersecurity concepts for ensuring user data privacy.

  • Learn how to secure digital communications, optimize network performance, and understand how VPNs work.

  • Gain knowledge about the diverse landscapes of on-premises computing, cloud services, and server communication.

Skills you'll gain

Category: Network Security
Category: Multi-Factor Authentication
Category: Cloud Computing
Category: Virtual Private Networks (VPN)
Category: Security Controls
Category: Data Security
Category: Server Side
Category: Servers
Category: Technical Support and Services
Category: Remote Access Systems
Category: Desktop Support
Category: Cyber Security Strategy
Category: Information Systems Security
Category: Information Privacy
Category: Cybersecurity
Category: Cloud Computing Architecture
Category: Authentications
Category: Cyber Security Policies
Category: Application Security
Category: Network Performance Management
The Microsoft 365 Ecosystem

The Microsoft 365 Ecosystem

Course 5, 17 hours

What you'll learn

  • Gain insight into the components and services within Microsoft 365, such as Office applications, collaboration tools, and cloud-based services.

  • Understand the integration between Microsoft 365 applications and their pivotal role in enhancing business productivity and security.

  • Learn about the automation tools available within Microsoft 365 and how to leverage them to streamline workflows and improve overall efficiency.

Skills you'll gain

Category: Microsoft Teams
Category: Microsoft Excel
Category: Microsoft Outlook
Category: Microsoft Word
Category: Microsoft 365
Category: Microsoft Office
Category: Microsoft PowerPoint
Category: Endpoint Security
Category: Data Security
Category: Cloud Applications
Category: Productivity Software
Category: Security Controls
Category: Business Process Automation
Category: Automation
Category: Collaborative Software
Technical Diagnostics and Troubleshooting Techniques

Technical Diagnostics and Troubleshooting Techniques

Course 6, 21 hours

What you'll learn

  • Gain insight into troubleshooting approaches for both hardware and software issues across various operating systems

  • Learn to apply a systematic approach to diagnose technical issues across different hardware and software environments

  • Master diagnostic tools for efficient problem-solving in system maintenance, upgrades, network connectivity, software setup, and security

Skills you'll gain

Category: Network Troubleshooting
Category: Hardware Troubleshooting
Category: Generative AI
Category: Operating Systems
Category: Microsoft Windows
Category: System Support
Category: Technical Communication
Category: Mac OS
Category: Network Monitoring
Category: Issue Tracking
Category: Unix
Category: Problem Management
Category: Debugging
Category: Help Desk Support
Category: Performance Tuning
Category: Technical Support
Category: Desktop Support
Cloud Computing Essentials with Azure Management

Cloud Computing Essentials with Azure Management

Course 7, 19 hours

What you'll learn

  • Gain an understanding of the basics and benefits of cloud computing.

  • Describe various cloud computing models and their practical applications.

  • Discuss core Azure services, their features, applications, and advanced capabilities.

Skills you'll gain

Category: Microsoft Azure
Category: Cloud Computing
Category: Cloud Management
Category: Infrastructure as Code (IaC)
Category: Cloud Deployment
Category: Cloud Services
Category: System Monitoring
Category: Data Governance
Category: Generative AI
Category: AI literacy
Category: Cloud Solutions
Category: Scalability
Category: Cloud Computing Architecture
Category: Cloud Platforms
Category: Public Cloud
Category: Cloud Infrastructure
Azure Cloud Services

Azure Cloud Services

Course 8, 19 hours

What you'll learn

  • Gain insight into Azure Compute, covering Virtual Machines, App Service, and Azure Kubernetes Service (AKS).

  • Explore Azure Networking, including Virtual Networks, Load Balancing, and Routes.

  • Gain Azure Security knowledge encompassing Identity and Access Management (IAM), Virtual Network Security Groups (NSGs), and Microsoft Sentinel.

Skills you'll gain

Category: Network Security
Category: Cloud Security
Category: Scalability
Category: Cloud Services
Category: Virtual Networking
Category: Network Routing
Category: Microsoft Azure
Category: Load Balancing
Category: Application Deployment
Category: Infrastructure As A Service (IaaS)
Category: Virtualization and Virtual Machines
Category: Infrastructure Security
Category: Virtual Machines
Category: Operating System Administration
Category: Kubernetes
Category: Cloud Infrastructure
Category: Security Controls
Category: Cloud Management
Category: Cloud Computing
Category: Cloud Deployment
 Azure Identity and Networking Essentials

Azure Identity and Networking Essentials

Course 9, 22 hours

What you'll learn

  • Gain insight into Microsoft Entra ID and its function within Azure.

  • Learn efficient troubleshooting techniques for Microsoft Entra ID-related issues.

  • Implement identity and access management (IAM) strategies in Azure, including practical implementation insights.

Skills you'll gain

Category: Virtual Networking
Category: Network Security
Category: Azure Active Directory
Category: Virtual Machines
Category: Windows PowerShell
Category: Identity and Access Management
Category: Command-Line Interface
Category: Infrastructure as Code (IaC)
Category: Load Balancing
Category: Network Troubleshooting
Category: Network Architecture
Category: Security Controls
Category: Cloud Management
Category: Network Administration
Category: Microsoft Azure
Azure Network Configuration

Azure Network Configuration

Course 10, 18 hours

What you'll learn

  • Gain insight into configuring load balancers in Azure to achieve optimal resource distribution.

  • Learn to implement and manage various types of Azure Storage accounts effectively.

  • Acquire skills in configuring virtual machines to align with specific workload requirements and troubleshooting virtual network issues efficiently.

Skills you'll gain

Category: Network Security
Category: Load Balancing
Category: Data Storage
Category: Cloud Storage
Category: Data Security
Category: Virtual Machines
Category: Cloud Security
Category: Virtual Networking
Category: Network Planning And Design
Category: System Configuration
Category: Performance Tuning
Category: Microsoft Azure
Category: Network Troubleshooting
Category: Cloud Management
Azure Monitoring and Analytics Fundamentals

Azure Monitoring and Analytics Fundamentals

Course 11, 17 hours

What you'll learn

  • Gain insight into the key features of Azure Monitor and its role in resource management.

  • Learn to configure basic monitoring in Azure to ensure proactive resource management.

  • Acquire skills in setting up and managing alerts based on diverse conditions and thresholds, facilitating timely responses to critical situations.

Skills you'll gain

Category: Microsoft Azure
Category: Query Languages
Category: Dashboard Creation
Category: System Monitoring
Category: Virtual Machines
Category: Continuous Monitoring
Category: Resource Management
Category: Technical Support and Services
Category: Performance Tuning
Category: Cloud Management
Azure Backup, Security, and Compliance Administration

Azure Backup, Security, and Compliance Administration

Course 12, 24 hours

What you'll learn

  • Gain insight into implementing effective backup strategies for files, folders, and virtual machines in Azure.

  • Learn to manage automatic updates and patches.

  • Learn to implement and enforce compliance policies in Azure cloud environments, including monitoring and auditing Azure resources for compliance.

Skills you'll gain

Category: Cloud Security
Category: Disaster Recovery
Category: Patch Management
Category: Microsoft Azure
Category: Microsoft Copilot
Category: Generative AI
Category: Virtualization and Virtual Machines
Category: Cyber Security Policies
Category: Cloud Storage
Category: Cloud Management
Category: Virtual Machines
Category: File Management
Category: System Monitoring
Category: Systems Administration

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

 Microsoft
Microsoft
297 Courses2,540,068 learners

Offered by

Microsoft

Why people choose Coursera for their career

Felipe M.

Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."

Jennifer J.

Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."

Larry W.

Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."

Chaitanya A.

"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

Frequently asked questions

¹Based on Coursera learner outcome survey responses, United States, 2021.