Interbank achieves engagement excellence through strategic learning platform transformation
- Location:
Peru
- Size:
7,000+ employees
- Industry:
Financial Services
- Topics:
Tech and Data, Digital Transformation
Overview
Interbank, a leading financial institution in Peru, is dedicated to driving innovation and enhancing financial services across the nation. With over 7,000 employees, the bank has consistently prioritized workforce development to stay competitive in a rapidly evolving market. Interbank had an ambitious vision of becoming a 100% digital and data-driven bank, and knew that it required more than traditional training approaches.
Recognizing the critical need to cultivate specialized technical and analytical skills, Interbank formed a strategic partnership with Coursera. This partnership would prove instrumental in building the capabilities necessary for transformation. It would support fostering business agility and ensuring exceptional customer experiences in an increasingly digital landscape, while positioning Interbank at the forefront of Peru’s financial sector evolution.
CHALLENGE
Before implementing their learning transformation with Coursera, Interbank faced significant obstacles in delivering effective professional development. Fragmented resources that lacked industry recognition and current relevance prevented teams from obtaining the cutting-edge competencies essential for digital transformation. Existing training approaches offered limited customization, unable to address individual skill gaps or career paths.
Geographic barriers compounded these issues. Without globally accessible content, team members in different locations faced inconsistent learning opportunities, undermining the company’s efforts to build unified technical expertise across their workforce. To achieve their future-ready vision, Interbank needed a scalable solution that could deliver tailored experiences while developing proficiencies in artificial intelligence, data science, and cloud computing—the foundational skills required for a data-driven financial institution.
Paola Vera
Head of Talent Management, Interbank
“One feature that truly surprised and delighted us was the launch of Coursera’s new AI-powered Program Builder. This tool allows us to quickly design personalized learning paths by leveraging AI to recommend the most relevant courses based on skills, roles, or goals. It’s a game-changer that will help us enhance and scale the 194 learning paths we’ve already created—both for current learners and for new or evolving roles across the organization.”
Solution
Interbank selected Coursera to transform their learning strategy, recognizing that the platform met all their critical requirements. High-quality content from Coursera’s vast library ensures employees stay at the forefront of technological innovation. Industry-recognized credentials from Microsoft, IBM, and others provide opportunities to earn accredited certificates, enhancing employees’ professional profiles. The platform’s comprehensive coverage of AI, data science, and cloud computing, pivotal to Interbank’s digital transformation goals. Equally important, Coursera’s global accessibility with localized content could reach teams across all locations.
Building “Upskilling by Coursera”
Interbank launched this strategic initiative to close skill gaps and empower employees to lead transformation from within. The comprehensive program addressed every learning challenge through careful orchestration: Each employee received a focused three-month license, creating urgency while allowing meaningful development. Interbank crafted 194 personalized learning paths aligned with specific roles and career trajectories, ensuring every learning hour supported individual and organizational goals.
The Coursera platform’s advanced features enabled true personalization at scale. AI-powered SkillSets and LevelSets assessed competencies and recommended optimal learning sequences. Coursera Coach provided deep, individualized guidance, while the new AI-powered Program Builder allowed rapid creation and scaling of custom pathways.
Understanding that technology alone doesn’t drive adoption, Interbank implemented a comprehensive engagement strategy. Regular reminders maintained momentum. Congratulatory messages celebrated milestones. Motivational tips and peer success stories fostered community. This human-centered approach—combining personalization, recognition, and ongoing support—transformed learning from requirement to opportunity, creating the deep engagement essential for transformation.
Results
The “Upskilling by Coursera” initiative exceeded all expectations, fundamentally transforming how Interbank approaches talent development. The program impacted over 900 employees, achieving an impressive 88% reach of the eligible audience across 22 teams—far surpassing typical corporate learning participation rates.
Engagement metrics reveal employees’ deep commitment. Of assigned licenses, 87% were actively used, significantly exceeding industry benchmarks for similar initiatives. This activation rate translated into tangible learning outcomes that reflect meaningful development:
- 32,000+ courses completed
- 22,500+ total learning hours invested
- Average 22.4 hours per participant over 3 months
The impact extended far beyond completion statistics. Over 70 employees leveraged their newly acquired technical skills to take on new challenges and responsibilities, directly contributing to Interbank’s transformation goals. Teams developed practical capabilities in AI, data science, and cloud computing, immediately applying these skills to real projects and innovation initiatives.
Perhaps most significantly, the program transformed Interbank’s learning culture. Employee perception of training opportunities increased by +10 percentage points, reinforcing the program’s impact on talent experience and retention. This shift signals a key change in how employees view their career development and future within the organization.
The strategic investment in upskilling has positioned Interbank to navigate future industry challenges with confidence. By building technical capabilities from within, they’ve created a sustainable competitive advantage that extends beyond individual skills to organizational resilience. As Interbank continues its journey, this foundation of continuous learning ensures they can adapt to whatever changes the financial landscape may bring.
Impact Snapshot
194
Coursera learning paths created
900+
employees positively impacted
22.4
hours average per participant over 3 months