Technical Diagnostics and Troubleshooting Techniques
This course is part of multiple programs.
Taught in English
Instructor: Microsoft
Included with
Course
Recommended experience
What you'll learn
Gain insight into troubleshooting approaches for both hardware and software issues across various operating systems.
Learn to apply a systematic approach to diagnose technical issues across different hardware and software environments.
Master diagnostic tools for efficient problem-solving in system maintenance, upgrades, network connectivity, software setup, and security.
Skills you'll gain
Details to know
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Course
Recommended experience
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Build your subject-matter expertise
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from Microsoft
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Recommended if you're interested in Support and Operations
University of Colorado Boulder
University of Colorado Boulder
University of Colorado Boulder
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Frequently asked questions
This program is for you:
· If you are interested in the field of Information Technology or just beginning to work in IT support-related roles.
· If you want to switch or start a career in the field of Information Technology (IT).
· If you already work in IT support, earning a Microsoft IT Support Specialist certificate can help advance your career or help you address gaps in your knowledge, skills, and abilities.
You don’t need any background knowledge to take this Professional Certificate. Whether you’re just starting out or a professional in a relevant field, this program can be the right fit for you.
The role of an IT support specialist includes technical skills such as conducting regular network assessments and assessing, testing, and upgrading an organization's network systems.
This role also includes problem-solving skills needed to identify and resolve hardware and software issues. guiding users through troubleshooting steps and providing training on the usage of new software and hardware, such as upgraded email systems and external hard drives.
An IT support specialist collaborates with clients and colleagues; therefore, effective communication is crucial for IT support specialists.