ITIL 4 Foundation Test Preparation is designed to introduce learners to the key concepts, terminology, and best practices for creating, and improving the quality of IT services across the IT organization. This class is focused on exam preparation. Through a series of self-paced learning, practice quizzes and exams, students become acquainted with ITIL terminology, and how it applies to the Service Value Lifecycle.
ITIL 4 Exam Preparation
Taught in English
Some content may not be translated
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There are 9 modules in this course
In this module, we will define ITIL 4 components, identify exam requirements and describe benefits of ITIL 4.
What's included
1 video1 reading2 quizzes
In this module, we will introduce service manage terms, discuss the key concepts of creating value with services, and the key concepts of service relationships.
What's included
3 videos1 reading1 quiz1 discussion prompt
This module introduces the Four Dimensions of Service Management, including organizations and people, information and technology, partners and suppliers, and value streams and processes.
What's included
2 videos1 reading2 quizzes1 discussion prompt
In this module, we will summarize and review the components within the Service Value System.
What's included
3 videos1 reading2 quizzes1 discussion prompt
This module discusses the six key activities of the Service Value Chain: Plan, Improve, Engage, Design &Transition, Obtain/Build, and Deliver & Support.
What's included
2 videos1 reading2 quizzes
This module summaries the seven guiding principles that represent an ethical approach used within organizations when adopting a service-management framework and adapting ITIL guidance to their needs.
What's included
3 videos1 reading2 quizzes
This module discusses the ITIL practices that are used to meet business and technical objectives. These practices include General Management Practices, Service Management Practices, and Technical Management practices.
What's included
10 videos1 reading1 quiz
This module provides a summary of the course and tips for taking the ITIL 4 exam.
What's included
1 video3 readings1 quiz
This module includes a review of sample exam questions and provides two sample exams.
What's included
2 quizzes
Instructors
Offered by
Recommended if you're interested in Support and Operations
Pontificia Universidad Católica del Perú
Amazon Web Services
Fundação Instituto de Administração
Google Cloud
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