Back to Introduction to Technical Support

Learner Reviews & Feedback for Introduction to Technical Support by IBM

4.8

stars

1,155 ratings

About the Course

Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also hear from experts in the IT industry about getting started in the field and how you can pursue this career without prior experience or degrees. You'll also learn some basics about the technology that technical support professionals use. You will hear from industry insiders about how you can develop a customer support mindset and how to talk with customers and solve their problems. You will gain insights into performance evaluation, career paths, and the industry-recognized certifications that can propel your technical support career forward. You'll then gain a comprehensive understanding of support tools and support channels and how they streamline issue resolution. You will also learn about the importance of Service-Level Agreements (SLAs) and how they contribute to delivering exceptional support experiences. Next you will explore ticketing systems, a fundamental component of modern technical support. You'll learn about their features, benefits, and the lifecycle of a ticket or a support issue. Moreover, you'll immerse yourself in tech support methodologies, frameworks, and the art of effective documentation. The course wraps up with a project that provides you with the opportunity to use a ticketing system hands-on and simulate the work that IT Support Specialists and Helpdesk Technician’s perform....

Top reviews

Jul 10, 2023

I thoroughly enjoyed taking this course. I am glad there was a simulator included in this course to get a hands-on feel for a ticketing system used by many in the IT industry. Thank you!

May 8, 2023

Everything was easy to grasp and understand, and much of the stuff learned corresponded with the work I do currently, so it made my job so much easier to do.

Filter by:

151 - 175 of 278 Reviews for Introduction to Technical Support

By Eduard G

•

Dec 26, 2022

Great Introduction

By Adetola A

•

Feb 17, 2025

Concise and Clear

By Justinas G

•

Sep 18, 2023

Best way to start

By Md. A H G

•

Aug 24, 2023

Very Informative.

By Ted J

•

Mar 14, 2023

Excellent Course.

By Loai M A

•

Jan 5, 2023

كل الشكر والتقدير

By JAMAL A A

•

Dec 19, 2024

دورة مميز ومفيده

By ibrahim b

•

Oct 1, 2024

best course ever

By Lance S

•

Aug 3, 2024

I learned allot.

By ltstc24002

•

May 12, 2024

Excellent course

By Bashir A S

•

Nov 2, 2023

It's informative

By ngozi c

•

Jul 12, 2023

A great job here

By Kingston U

•

Jul 8, 2023

Very informative

By Jhon J D M

•

Feb 24, 2023

very informative

By Mario H

•

Feb 14, 2023

Very interesting

By Ndiupi M

•

Sep 4, 2022

Very informative

By Oscar M O C

•

Mar 11, 2025

Excelente curso

By max m

•

Apr 14, 2024

complete course

By Walter O

•

Feb 12, 2024

excelente curso

By Brian K

•

May 6, 2023

Awesome course!

By Adham K

•

Mar 22, 2023

Thank you all!!

By Forgiveness M P

•

Sep 25, 2022

awesome course

By Haider H

•

Apr 6, 2024

GREAT KICK-OFF

By Mohamed M

•

Apr 7, 2023

AMAZING COURSE

By onoji b

•

Dec 9, 2022

it was a blast