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Learner Reviews & Feedback for Salesforce Basics by University of California, Irvine

4.3
stars
212 ratings

About the Course

This course introduces you to the powerful capabilities of Salesforce, a leading Customer Relationship Management (CRM) system. You will gain foundational knowledge of Salesforce components, enabling you to optimize business operations. Learn the essentials of Lightning for Sales, Community Cloud, and Marketing functionalities, and discover how to secure your Salesforce organization and manage user permissions effectively. These practical skills will prepare you to implement Salesforce solutions within various organizations. The course features in-depth readings, hands-on activities within Salesforce's Trailhead platform, peer discussions, demonstration videos, and peer review assignments. By the end of this course, you will be able to: - Understand core Salesforce components and their functions. - Navigate and utilize Lightning for Sales, Community Cloud, and Marketing features. - Implement security settings and manage permissions within a Salesforce organization. - Apply foundational Salesforce knowledge to business administration tasks. To be successful in this course, no prior experience with Salesforce is required, though basic computer literacy is recommended....

Top reviews

NS

Aug 24, 2022

This course was very useful for clearing basics of Salesforce.

AS

Nov 16, 2021

Great ways for student to get help in ECOMONIC BUSSINESS field . I personally as a student recommended other student to learn new things from the Coursera.

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26 - 50 of 51 Reviews for Salesforce Basics

By Khuyên N T H

Aug 28, 2021

Useful information

By Favour I

Oct 27, 2023

Great platform

By Vishnuvardhan B

Oct 29, 2025

Great content

By Adel M S

Sep 4, 2023

great course

By simon f

Feb 3, 2024

EXCELENTE

By TAPASWINI A P

Jan 21, 2022

Very Nice

By Poornima P

Jan 11, 2022

Very Good

By Hardik D

Jul 31, 2024

GOOD

By M B K

Mar 14, 2022

Good

By Cesar V

Sep 6, 2021

I missed an option of having a better live support by the Trailhead site in case you run by some problems doing the excercieses.

By Kulkarni Y

Jun 9, 2021

Course is very useful and knowledgeable, but require more guidance for how to complete the modules and batches need more videos.

By Roland G

Jan 24, 2023

A lot cover in a few hours, need to have projects with Salesforce to master this knowledg

By Mallanagoud Y

Jan 10, 2022

Really Useful

By Erik O

Jun 1, 2023

This is fine as an introduction to Salesforce, but 90% of the content is just a wall of text to read and a few knowledge check questions. There is very little hands on learning that happens, which made it incredibly boring to actually learn anything. Highly recommend you watch any videos that are included in each module, before actually doing the reading portion, as they will give you an overview of what the reading will be. Majority of the hands on learning happens in the third module. 5/5 content, 1/5 user experience.

By Muhammad T M

Feb 7, 2022

Students can learn better if you teach them using videos content instead of theory.

By sabooha a

Aug 4, 2023

It's not for beginners. This course requires functional knowledge of Salesforce.

By Michael P

Oct 29, 2025

At times it did not seem as if the directions were very clear and requiring peer grading of a screenshot of badge completion seemed like a poor way to grade assignments.

By Whitney J W

Jun 18, 2025

I found it less engaging than I expected, particularly with how much text/reading was involved as compared to other learning formats/styles (audio, visual, etc.).

By Logan K

Sep 8, 2022

Wasn't very helpful in making me understand Salesforce from a non-sales perspective. I work for a non-profit, but our use of Salesforce doesn't involve selling anything or customer service. It would be great if there was a course explaining how non-profit can use Salesforce for their needs.

By Tashan K

Sep 25, 2022

The instructions were extremely innacurate and made the entire process overwhelming and frustrating as following step by step what I saw on my screen vs what they showed was never the same.

By Ann A

Jan 26, 2022

It is so weird that you should read and learn by yourself. Very long reading parts. Anyone can do search and find these kind info without paying to this course.

By JOSE F G C

Jun 11, 2022

For this kind of course....I make it better on trailhead, don´t waste your time on this.

By Ken R

Oct 8, 2021

What is Salesforce? Don't expect any explanation in this basics course.

By Paalaxus B

Oct 12, 2022

your completion is tied to peer reviews which can take a day or weeks

By Rhea S

Jul 16, 2022

Options to unentoll from a visible and upfront as well