Name: Start the UX Design Process: Empathize, Define, and Ideate
Brand: Google
Availability: OnlineOnly
Rating: 4.8 (2988 reviews)

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Learner Reviews & Feedback for Start the UX Design Process: Empathize, Define, and Ideate by Google

4.8

stars

16,636 ratings

About the Course

Start the UX Design Process: Empathize, Define, Ideate is the second course in a certificate program that will equip you with the skills needed to apply to entry-level jobs in user experience (UX) design. In this course, you’ll complete the first phases of the design process for a project that you’ll be able to include in your portfolio. You will learn how to empathize with users and understand their pain points, define user needs using problem statements, and come up with lots of ideas for solutions to those user problems. Current UX designers and researchers at Google will serve as your instructors, and you will complete hands-on activities that simulate real-world UX design scenarios. Learners who complete the courses in this certificate program should be equipped to apply for entry-level jobs as UX designers. No previous experience is necessary. By the end of this course, you will be able to: - Empathize with users to understand their needs and pain points. - Create empathy maps, personas, user stories, and user journey maps to understand user needs. - Develop problem statements to define user needs. - Generate ideas for possible solutions to user problems. - Conduct competitive audits. - Start designing a mobile app, a new project to include in your professional UX portfolio....

Top reviews

May 30, 2025

This was a good course. My only complaint is that some questions in the assignments are too open-ended. Particularly in the multiple-correct choice questions, there seems to be a lot of ambiguity.

Feb 6, 2023

I believe it's crucial for students in this course to give mandatory feedback on Peer Review assignments. This would provide additional viewpoints and knowledge that may otherwise go unnoticed.

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2926 - 2939 of 2,939 Reviews for Start the UX Design Process: Empathize, Define, and Ideate

By Abha K

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Nov 7, 2022

The Course was ok but it could have been better

By Liron L

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Jan 20, 2022

Not clear enough assignments.

By Siau-Jiun L

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Jun 28, 2022

too painful to complete

By Guru R

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Nov 22, 2023

Too much of theory!

By 7HAKUR

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Feb 9, 2022

nice

By Stephanie W

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Aug 5, 2025

For this to require a project be built throughout all the lessons, there is no clear "Add to Project" sections, no way to see only templates/resources, the guidance is vague and hard to follow. Nothing suggestion as to what should go into your portfolio. No specific lessons on what is required (vague references to a "user research plan" but nothing that constitutes what is it) even though it is the foundation document of the project portfolio.

By Svajūnė G

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Feb 21, 2023

everything is lagging and my all assignments are gone! How did I finish week 4 with a green badge, and then got my rest of work deleted even though I passed and evaluated others! Now I redo everything and even though it shows week 3 done completely, it is still not done in another side of the page. What a joke to pay money for this!

By Deleted A

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Mar 21, 2023

Boring. There is way to much filler content and not enough actual useful information. All the videos with interviews with google employees are a waste of time.