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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
161,865 ratings

About the Course

In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

ZT

Oct 20, 2020

function setup (){bacground( 255. google is the best . 255.0);It was amazing!!!! ;I will definitely continue to the next course. I gained a lot of interesting information. ; highly recommended. ; }

IA

Jan 8, 2020

I recommend this course to everybody that is looking into starting a career in IT Support IndustriesAlso for Experienced IT Support Specialist in order to gain additional knowledge and useful skills

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4126 - 4150 of 10,000 Reviews for Technical Support Fundamentals

By Bryan H

Feb 23, 2019

I enjoyed this course, as it covered new material that I've not covered before in my learnings. I definitely look forward to what the next several courses can teach me.

By Josh & A M

Oct 31, 2018

Excellent first course. It dips your toes into many parts of IT support to see what IT support is capable of and if what you might want to focus on. Highly recommended.

By Francesco P

Aug 31, 2018

Very well-organized and engaging content, encouraging you to learn more by doing your own research, and seeing the bigger picture of IT support field. Highly recommend.

By Sujay N

Mar 14, 2018

Well done course and exceptional detail that will help any entry level IT wannabe get education. I am an IT veteran of over 20 years and I have picked up a lot from it!

By Tiemi B W

Jan 29, 2018

I found this to be a great introduction to this course. The presentation was clear, concise and engaging. It's made me feel confident about choosing this IT curriculum.

By LUIS A A O

Sep 25, 2025

great introduction to de world of IT, a really good course to invite anyone to lear new thing an get interested for the tecnologies that surround the actual daily life

By saigiridhar k

Jul 25, 2025

Great course for those who is planning to start their career in the IT Support - Where you can learn and understand from the Basics along with the practical knowledge.

By Nwidag T

Feb 13, 2025

GREAT EXPERIENCE LEARNING ON COURSERA. MY ONLY CONCERN IS THAT, THERE IS NO MEANS OF INTERACTION WITH COURSERA AND ASK QUESTIONS ABOUT AREAS SOMEONE DOESN'T UNDERSTAND

By Zac A (

Oct 7, 2023

Simple course that you can breeze through with familiarity and learn some things along the way. I could see it being helpful without any background information either.

By Angel S

Jul 13, 2023

Great content!

Learned the fundamentals of building a computer from scratch, scripting languages, Operating Systems, and much more.

I'm very excited about the next step.

By Johnathon N (

May 10, 2023

just started my first job in IT and had been taking this before I got hired. It's been a handy tool to have in my early days. Excited to continue with the next course!

By Ryan C

Apr 16, 2023

Very knowledgable, challenging, educational, easy to follow along, instructors made it fun. You can tell they love working at Google, and that is a rare thing in 2023.

By Jon L

Mar 28, 2023

This course was great! It created a strong foundation of skills in IT. The videos were very personable and informative. The practice quizzes were good and challenging.

By Kanmi A

Sep 26, 2022

Technical Support Fundamentals provide basic knowlege to student and equipt themm with the right technical information needed to begin their career in the world of IT.

By Hamza E

Apr 1, 2022

I really loved learning this course, this my first online course and of course it won't be the last, thanks a lot for all the instructors for the good job hey offered.

By Zain-Abdeen H

Feb 27, 2022

The course has taught me a lot skills needed to become an IT Support Specialist.

It is reaally a joyous monent foe me to be able to go through this course successfully.

By Isaac I O

Jan 18, 2022

I absolutely enjoyed every topic discussed in this course. I am looking forward to completing the 5 courses left to get the Google IT Support Professional Certificate.

By Solomon A

Nov 21, 2021

This is a good fundamental course as labelled. However, some courses are expected to be listed going forward for some of us who are changing careers and need guidance.

By Wilma ( F

Sep 16, 2021

I thoroughly enjoyed Technical Support Fundamentals. This course is vital to anyone starting as a beginner in the IT support field. Best wishes to all future students.

By Saba A

Jun 26, 2021

I learn so much with in short period of time starting from terminology to installing software , i got basic knowledge how computer works and I'm continue to learn more

By Stephen O

Jun 19, 2021

This coure, although is a fundamental and introduces you to all the subsets of IT in general, I found super enlightining and makes me very excited about the IT career.

By Loretta L

Jun 13, 2021

I really enjoyed this introductory course. I feel like I learned more in these six weeks than I did at the junior college I attended trying to learn IT for two years.

By Shara p

Jun 9, 2021

I really learn a lot in this courses, before this course my level of IT knowledge was low, but now I have a great base, and surly I will defintly recommend this course

By Hoang F

May 26, 2021

It was awesome. Even thou a lot of things were already known to me, I have also at the same time learned a lot of details which I would otherwise ignore and miss them.

By Alianna A

Apr 29, 2021

I loved this course! The labs are amazing and really help you learn exactly what is taught. I will definitely recommend this course to anyone interested in this field.