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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,869 ratings

About the Course

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

Top reviews

TP

Aug 12, 2020

Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.

RR

May 31, 2020

This course is definitely a great course for beginners and intermediates. Helped me understand a lot of things. Thank you IBM and Coursera for this wonderful course.

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276 - 300 of 543 Reviews for Customer Service Fundamentals

By Abdullah A

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Jun 16, 2020

Great course I learned a lot of new skills

By Jimoh M B

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Sep 30, 2022

Good course and great learning materials

By Noah M

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Sep 8, 2022

The delivery of CSF course was excellent

By Michal S

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Nov 15, 2020

Great overview about work on Service Desk

By Akash C

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Aug 12, 2020

It will be very helpful in my work filed.

By Soyinka O

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Jul 31, 2020

This professional course earn the stress.

By Akane-Bony M

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Jul 23, 2024

Excelente material, practicas y consejos

By Francis R

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Dec 13, 2023

Extra Ordinary. Just looking like a WOW!

By Prasana K

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Apr 21, 2021

Gained great knowledge from this course.

By B F

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Jun 30, 2022

A good course. It works if you work it.

By malebo b

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Mar 25, 2022

It was incitefull , i have learned alot

By onwukanjo e

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Jan 16, 2022

Educating, insightful and understanding

By Rayees A L

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Jun 15, 2020

Great fully satisfied with this course.

By James B

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Mar 5, 2020

It's a great course on customer support

By Ekejiuba D

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Nov 13, 2022

I enjoyed every lesson in this course.

By Stanley A R

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Sep 30, 2019

Excellent course! Enjoyed it very much

By eldred i e

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Sep 21, 2023

this course is awesome and intriguing

By Adam M

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Sep 16, 2022

Very helpful and useful information.

By Damilola B

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Sep 7, 2022

Very educative and empowering course

By Delvin J K

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Jan 20, 2021

One of the Top course provided by IBM

By Mario S M

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Oct 13, 2019

Very interesting. I liked it so much!

By Marco C

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May 30, 2022

Highly recommended and professional!

By Mulalo R

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Sep 7, 2021

Wonderful and well structured course

By JERIOTH G W

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Sep 22, 2023

Well explained and comprehensive 👏

By dinesh p

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Sep 18, 2019

It was challenging but interesting.