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Learner Reviews & Feedback for Understanding User Needs by University of Michigan

4.7
stars
536 ratings

About the Course

Designing effective interactive systems requires understanding the needs and capabilities of the people who will be using them. In this UX course we will focus on how to interact with users (or potential users) to understand what they need, what they currently do, what they love and hate, and examine human capabilities and behavior as they relate to UX design. Learners will be introduced to numerous techniques to gather data from and about users. This course is part of the User Experience (UX) Research and Design specialization offered on Coursera. What you'll learn: Find out what user needs assessments are, what qualitative research is, and how the two are related. Learn an end-to-end methodology for qualitative research that is suited for understanding user needs. The methodology includes knowledge of semi-structured interviews, in-situ observation, and affinity walls. Be exposed to good practices for conducting semi-structured interviews, in-situ observation, and affinity walls. Gain some experience with semi-structured interviews, in-situ observations, and affinity walls....

Top reviews

PG

Jun 29, 2020

It helped me understand and develop the skills of investigation, obesrvacion and report writing, as well as the person model.

WA

Jul 16, 2019

I really like this lecturer, he gives lots of good examples and analogies for the principles taught in this course. Well done.

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76 - 100 of 116 Reviews for Understanding User Needs

By Tomas Z

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May 31, 2020

well Explained and good exercises

By Ahmed I

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Apr 15, 2021

Thanks for this really great job

By Daniel C

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Jun 17, 2020

it was a very enriching course

By Miguel M

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Mar 14, 2022

Amazing!!!. I learned a lot.

By Meng L

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Jun 9, 2019

Great hands-on practice!

By Zahra N

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Feb 6, 2023

Very useful course!

By Ruben G

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Aug 6, 2021

Interesting content

By MISTER B T

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Feb 21, 2024

I Love this course

By Liubov Z

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Feb 24, 2019

Very useful course

By Michal h

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Jun 3, 2023

Must have course!

By Aqilla F H

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Aug 22, 2020

Thank you so much

By Liz O

•

May 29, 2024

Excelent course

By Teuku B N M

•

Aug 26, 2020

this course lit

By Eber S

•

Jan 29, 2019

Excelente curso

By Saad H M A

•

May 14, 2025

كانت مفيدة جدا

By Lahiru K

•

Jul 11, 2023

Great content

By David M L

•

Feb 25, 2021

Great course!

By Umesh C R K

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Jun 8, 2023

Learnt a lot

By Elisa C

•

Aug 16, 2024

excellent

By Thais X G

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Sep 24, 2020

EXCELLENT

By Flt L G R

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Jul 12, 2020

THANKS...

By Lisa Y

•

Oct 11, 2019

very good

By Subham K S

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Apr 4, 2023

Loved it

By Yuhong L

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May 24, 2020

Great!

By NGUYEN D T

•

Sep 18, 2025

good