Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators
About the Course
Top reviews
RR
May 31, 2020
This course is definitely a great course for beginners and intermediates. Helped me understand a lot of things. Thank you IBM and Coursera for this wonderful course.
MY
Dec 20, 2018
This course has helped me to enhance my customer support skills. I implemented these skills while I was working. I got an excellent result. Thank you for this offering !
151 - 175 of 541 Reviews for Customer Service Fundamentals
By Haider A S
•May 17, 2020
One of great courses and so many assignments, i learned much of it and so happy to receive my certification
By bhupesa p
•Feb 17, 2020
Its unbelievable, I feel, this course improve my soft skill and confidence. Thanks coursera and thanks IBM.
By Abhijit S
•Dec 24, 2021
All learning point & assignments are very helpful to our day to dat activity & increase our knowledge
By Blessing A
•Jul 16, 2023
This course is very detailed, easy to understand and has definitely made me a better Customer Service Rep
By Liz M
•Nov 14, 2021
I really enjoyed this course. I will recommend. You will learn a whole other level of customer service !
By Amarachi U
•Apr 22, 2023
I really acquired a lot of knowledge and learnt new skills in other to become a customer service agent.
By Anne O
•Apr 9, 2022
very happy i took this course, it has really broaden my scope and awareness regarding customer service.
By Sibulelo S
•Aug 12, 2021
very useful cause I'm doing the job I really enjoyed the course thanks a lot for this opportunity given
By Lorrence M A
•Aug 27, 2020
Excellent course to learn new skills as well as collaborating with students to learn and sharing ideas.
By Efraín C B
•Apr 13, 2022
It is a very complete course I learned a lot about how to deal with costumers, and being a good agent.
By Adeyemi I
•Aug 29, 2022
What a great opportunity! I'm happy I took this course, it's such a incredible learning experience.
By Allan L C C
•Aug 3, 2021
It is a very good course , you can learn a lot about costumer services and have and deep knowledge.
By WILLIAM R L
•Aug 14, 2020
Importante que pueda tener la certificación por parte de una empresa de gran importancia como IBM.
By FJ C
•Jun 9, 2023
It was a great experience attending the course. I learned a lot and i am happy i did it.
Thank you
By Glory E
•May 26, 2022
This was a very detailed and awesome learning experience of Customer Service Fundamentals for me.
By Rahul V
•May 12, 2021
Very useful learning that can be applied in day to day work. The teaching methodology is awesome.
By Andrea P
•Oct 6, 2019
great course and great/clear videos, explanations and excercise to develop these essential skills
By Mariyam F S
•Aug 1, 2019
An excellent experience and in-depth learning about customer relationship and engagement process.
By bomb b
•Jan 15, 2024
VERY in depth almost like a complete college course, I was very impressed with the information!!
By Chisom U
•Apr 27, 2022
This course is very educating and insightful. I enjoyed every lesson that was taught. Keep it up
By Onukaogu K O
•Mar 11, 2022
I really enjoyed this learning process and I look fort taking other courses as soon as possible.
By Lal P C
•Jul 18, 2019
Really very nice course . Which give details description of Customer Service and it's aspects.
By Fabíola O
•Jul 27, 2020
curso muito bom, bem explicativo e detalhado, ganhei auxilio financeiro, e estou muito grata.
By Julian K
•May 10, 2019
It is very helpful and i would recommend that everyone gets an opportunity to do this course.
By Febriana K
•Sep 12, 2022
This course is amazing, it helps you learned a lot about customer service field. Thank you.