Name: Introduction to Customer Service
Brand: CVS Health
Availability: OnlineOnly
Rating: 4.7 (87 reviews)

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Learner Reviews & Feedback for Introduction to Customer Service by CVS Health

4.7

stars

289 ratings

About the Course

The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you to improve your skills immediately and to evaluate customer service interactions. In addition, hands-on activities and community observations and projects are a part of this course, allowing you to get a real-world idea of key areas of customer service happening in your community. By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Process retail transactions in real-world situations - Describe the different roles in retail customer service No prior experience in customer service is necessary to be successful in this course....

Top reviews

Jul 19, 2023

I learn a lot, while I interacted with customer service agent before, it was different to be on the other side. I dont know how helpfull the course is going to be in my journey but we will see.

Jun 10, 2024

The instructers kept me engaged and I enjoyed every section of this course and learnt a lot.

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76 - 86 of 86 Reviews for Introduction to Customer Service

By Brenna H

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Mar 21, 2025

The course itself was great, it was the AI grading for projects. The last project to complete the course was exceptional bad with the AI's inability to grade properly.

By Raymundo C V

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May 20, 2025

Super tedioso, la velocidad de la reproducción de videos y las actividades de repaso, son muy tediosas tardadas y restan interés en continuar el curso.