Back to Understanding User Needs
Learner Reviews & Feedback for Understanding User Needs by University of Michigan
536 ratings
About the Course
Designing effective interactive systems requires understanding the needs and capabilities of the people who will be using them. In this UX course we will focus on how to interact with users (or potential users) to understand what they need, what they currently do, what they love and hate, and examine human capabilities and behavior as they relate to UX design.
Learners will be introduced to numerous techniques to gather data from and about users.
This course is part of the User Experience (UX) Research and Design specialization offered on Coursera.
What you'll learn:
Find out what user needs assessments are, what qualitative research is, and how the two are related.
Learn an end-to-end methodology for qualitative research that is suited for understanding user needs. The methodology
includes knowledge of semi-structured interviews, in-situ observation, and affinity walls.
Be exposed to good practices for conducting semi-structured interviews, in-situ observation, and affinity walls.
Gain some experience with semi-structured interviews, in-situ observations, and affinity walls.
Top reviews
WA
Jul 16, 2019
I really like this lecturer, he gives lots of good examples and analogies for the principles taught in this course. Well done.
JG
Apr 6, 2020
Great class; really learned about interviewing and qualitative research! Great instructor and helpful videos.
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