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Learner Reviews & Feedback for Satisfaction Guaranteed: Develop Customer Loyalty Online by Google

4.8
stars
5,740 ratings

About the Course

You made it! Satisfaction Guaranteed: Develop Customer Loyalty Online is the seventh course in the Google Digital Marketing & E-commerce Certificate. In this course, you’ll explore strategies for building customer loyalty in e-commerce. You’ll also explore specific tools to develop and maintain client relationships. At the end of the course you’ll work through a scenario that demonstrates your ability to deliver a successful e-commerce strategy. Finally, you’ll wrap up the course by building professional development skills. We encourage you to complete courses 1–6 before beginning this course because they provide the foundation necessary to complete the activities at the end of this course. Google employees who currently work in the field will guide you, providing hands-on activities and examples that simulate common digital marketing and e-commerce tasks while showing you some of the best tools and resources used on the job. Learners who complete the eight courses in this program will be prepared to apply for entry-level jobs in digital marketing and e-commerce. No previous experience is necessary. By the end of this course, you will be able to do the following: - Identify common strategies for building customer loyalty in e-commerce - Understand how to successfully manage client relationships and measure satisfaction - Monitor an e-commerce store’s performance - Update an e-commerce store based on data - Complete a portfolio scenario to prepare for job interviews - Learn AI skills from Google experts to help complete marketing tasks...

Top reviews

JW

Apr 14, 2023

Not only did we learn essential marketing information, but this course contained job hunting tips that I think everyone should learn. I'm really glad they were included here.

BH

Sep 13, 2025

This course is exactly the right thing. It teaches the most applicable, real world knowledge and skills needed in accurate timing with current trends and technologies.

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176 - 200 of 1,128 Reviews for Satisfaction Guaranteed: Develop Customer Loyalty Online

By Daniel Z

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Oct 8, 2024

Great Course. Even with a Marketing degree and loads of experience this course was still challenging for me.

By David Q

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Mar 5, 2025

This is a comprehensive program that teaches the necessary e-skills that our current online world demands.

By Guadalupe H

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Jun 17, 2024

Great information. I learned so much. The best part was terminology. The glossary was the greatest tool.

By Jiayang H

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May 21, 2023

prefect for learner from a beginner stage, if you follow the suggested order to study, you will get a lot.

By Huỳnh V T

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Aug 27, 2023

I really enjoyed the course because it gave me a complete background in digital marketing and e-commerce.

By Phương T

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Jul 11, 2023

A wonderful course to prepare the knowledge of being a future ecommerce oder digital marketing specialist

By Hasnain A B A

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Dec 22, 2022

Fantabuolus learning. Great instructors and you will learn step by step procedure about digital marketing

By Angie N H C

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Feb 19, 2023

Excelente curso, que no sólo aporta en tus habilidades técnicas sino desarrolla tus habilidades blandas.

By Priyadharshini P

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Nov 1, 2022

It's very useful for my life

I have developed a skills of knowledge of digital marketing and e commerce

By Melissa O

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May 22, 2023

This is a robust foundational course. Working at my own pace was a plus! Thank you Google and Coursera,

By JONATAN I B S

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Jan 7, 2025

Excelente curso, muy buenos materiales didacticos en video y los ejercicios suficientes y entendibles.

By Oktaviana K

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Nov 19, 2024

The Course really interesting its easy to understand and easy to adaptable for me who had fullday work

By Clarizza O

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Jun 27, 2024

Very helpful course! I got a new job related to digital marketing after I completed the certification!

By Kris H

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Jan 27, 2023

Really well executed course with a variety of activities to test your knowledge and build your skills.

By Alsaid

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Jan 27, 2025

I thank very much all the professors who worked on coordinating the curriculum, exams and activities

By Amy D

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Nov 12, 2024

I enjoyed this course. It was nice to be on the other side of customer loyalty and not the customer.

By rajesh r

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Aug 24, 2023

Very Informative and well structure , a complete guide to basics of digital marketing and e commerce

By Giovanna C

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Apr 6, 2023

I would like to thank Mr. Mike for teaching me in a smart, professional and positive way. fantastic!

By Brian M

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Oct 31, 2022

The course was a great learning experience and I did it all from home. Thanks to Google and Cousera.

By Alex S

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Jul 16, 2024

Great foundational course with awesome teachers and a profound practical knowledge base! Thank you!

By Kayla B

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Dec 31, 2023

Learned so much! Highly recommend to anyone who is looking to jump into the digital marketing space

By Karunesh

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Jun 12, 2023

Wonderful opportunity given by cousera , new door opened for me in my career , thanks to coursera

By Tayyab K

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Aug 13, 2025

Excellent course! Very practical and helpful for building customer loyalty in digital marketing.

By Gabriel M

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Jul 28, 2025

Um curso muito didático, uma ótima tradução, um conteúdo rico de aprendizado, valeu muito a pena

By Priya T

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May 24, 2024

It was a great experience with knowledgeable concepts, great mentors and wonderful assignments.