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Learner Reviews & Feedback for Conflict Resolution Skills by University of California, Irvine

4.5
stars
1,118 ratings

About the Course

Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active listening skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict...

Top reviews

AA

Mar 18, 2018

Great source of beginner information. I enjoyed most of all the case studies, and would like to see more practical application of the material the course covers.

EM

Sep 9, 2024

In my opinion It's a very interesting and useful course. I liked the way it was structured, it was very clear, they gave good examples.

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126 - 150 of 283 Reviews for Conflict Resolution Skills

By Juan C B D L

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Oct 21, 2021

Buen curso y concreto.

By Carmela D C

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Sep 13, 2025

extremely interesting

By Winston A W

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Jul 22, 2020

Excellent, thank you.

By Fernando O

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Apr 22, 2016

Simple and practical!

By Afolabi D T

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Jul 20, 2020

good and professionl

By Fatai J

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Feb 15, 2016

A must-learn for ALL

By Корнев Н А

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Oct 13, 2025

Очень информативнно

By Manoj B

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Nov 4, 2024

Very helpful course

By Crescent M

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Oct 6, 2023

Enjoyed the course.

By Tess M

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Sep 29, 2020

Nice and short too!

By Odette G G M

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Aug 12, 2020

Excelente contenido

By Okpeyeaghan O P

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Jul 11, 2020

Thank you very much

By Parulekar P S

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Jul 22, 2020

Wonderful course!

By KEWARIN S

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May 7, 2020

well explained 🙏

By Naresh K L

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Apr 20, 2017

Excellent course.

By FARUKH S

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Aug 21, 2024

Excellent course

By Udbhav T

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Jul 30, 2020

Very Nice Course

By Aparajita S

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Jun 20, 2020

Excellent course

By Timir P

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Jun 18, 2020

Excellent course

By MAISHA I

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Apr 12, 2020

Excellent course

By Karol M

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Sep 2, 2024

excelente curso

By Joseph V J

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Mar 15, 2024

Really Loved it

By Prasad M

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Nov 22, 2022

Nice Experience

By Samantha H

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Aug 18, 2021

enjoyed course!

By chris d

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Jun 6, 2023

Great examples