Learner Reviews & Feedback for Technical Support Fundamentals by Google
About the Course
Top reviews
ZT
Oct 20, 2020
function setup (){bacground( 255. google is the best . 255.0);It was amazing!!!! ;I will definitely continue to the next course. I gained a lot of interesting information. ; highly recommended. ; }
IA
Jan 8, 2020
I recommend this course to everybody that is looking into starting a career in IT Support IndustriesAlso for Experienced IT Support Specialist in order to gain additional knowledge and useful skills
151 - 175 of 10,000 Reviews for Technical Support Fundamentals
By ANDRÉS D C
•Oct 29, 2020
Amazing introductive course
By Hashem M
•Apr 21, 2022
It's a really great course
By Alexander C
•Oct 28, 2020
Exellent Course!!!!!
By Jolene C
•Apr 20, 2022
Very well done.
By Stephanie K C Q
•Oct 29, 2020
Greaat course!!
By Juan F Z M
•Oct 28, 2020
muchas gracias
By ROBBY A D
•Apr 21, 2022
loooved it.
By Silas W
•Oct 28, 2020
Great so far
By Michael D H
•Oct 28, 2020
Exceptional
By Omar S P
•Apr 20, 2022
EXECELLENT
By Lamarcus G
•Apr 20, 2022
Very good
By Omkar B
•Apr 21, 2022
superb
By Mohammed E A
•Apr 20, 2022
great
By SANDHYA P
•Oct 29, 2020
good
By 321910306052 g
•Oct 28, 2020
good
By Sarthak J
•Oct 28, 2020
cool
By JOSE Y J M
•Oct 28, 2020
.
By kyle b
•Jun 9, 2021
The course was laid out well, some of the VM stuff is a little janky, but overall a great introductory course. If you are familiar with computers you will breeze through it, I finished it in 3 nights.
By ByeongJun K
•Oct 28, 2020
I was able to understand the process of it support. And I could learn how to deal with users. Above all, it was an opportunity to think about the process of solving problems and how to overcome them.
By Hanna D
•May 5, 2021
This is an awesome basic introductory course. It definitely helps you figure out if you're really interested in IT or in what area you want to excel in.
By Zeeshan A
•Apr 20, 2022
Although course covers fundamentals, a little bit more technical content would be helpful. Over tutors were good & well demostrated the content
By Tyler A
•Aug 10, 2025
Some more options in the linux portions of the lab would have been more fun to get some troubleshooting experience.
By David N
•Apr 20, 2022
Great for starting out.
By Sonika S
•Oct 29, 2020
good!!
By Sean M
•Dec 6, 2021
It's a very decent course, with information to help fill in any gaps. But the risk of getting discouraged is also high (in terms of moving from online learning to hunting job prospects) because the way the course tests your knowledge isn't challenging enough.
After finishing the course, I didn't so much as feel relief as I felt like "this feels a little too easy to be true". Some of is out of Google or Coursera's control. But what is within their control is to re-think and look at improving the learning format: It's big numbers of users/students like me, signing on for a free trial, breezing through multiple choice questions and pop-up prompts that make sure we were paying attention to the video/text and little more than that (there's Qwiklabs too, a remote way to put what you've learned into practice, but the practical tasks are easy and un-engaging).
I'd suggest completing this course but never taking your eye off the prize, which is not just to get sunk deeper into Coursera learning but to keep preparing yourself for the CompTia "trifecta" of exam certificates to get into entry-level IT work. A few web searches of the CompTia exams can lead to some focused, and more in-depth, practical resources out there that will build on and complement this course.