This was really good course!!!"I've learned a lot in this course about operating systems, networking, software installation, web technologies, troubleshooting, and customer handling. It's been a really helpful experience! Reflecting on how far we've come, it's amazing to see all the knowledge gained. One of the most interesting things I learned was troubleshooting techniques. I did struggle a bit with networking concepts at first, but eventually got the hang of it. I'm definitely looking forward to the next course in the IT Support Professional Certificate and continuing this journey!"

Hurray!! I just completed my tecnical support fundamentals. What a smooth and awesome ride. The instructors were just very wonderful and intelligent. I love the way they teach. I love their resourcefullness, their teaching skills are excellent and they impact knowledge with ease. They are good teachers I must confess. Beautiful people!!

I am a better person now ,having being equipped with the technical support fundamentals. Thank you coursera, thank you technical support fundamentals teams. I am taking more courses here definitely. I have enrolled for two more courses, to start soon.!!

During this course, I was able to refresh (since they are concepts already learned in school) all the notions about what binary code, numbering systems, hardware, software, Internet and the World Wide Web, the system operating, mobile devices and customer service. I find that all topics are interrelated, so I couldn't say which one is my favorite. I have encountered almost zero difficulty in pursuing the lessons of this course.

The technicians who collaborated in the realization of this course have perfectly illustrated all the notions!

Of course I can't wait to attend the next course!

Before I start this course I was looking for many courses to develop my skills and improve my knowledge. And I followed some courses as well. But this is the perfect course that I ever had. Lessons are easy to understand and they are very clear. All the lessons are handled by professional instructors. They are conducting all the lessons efficiently step by step. Anyone can understand properly. For me, I had a great chance to develop my skills. Actually I'm really proud for following this course with Coursera. I recommended this to anyone who needs to certified professionally. A++++++

This is a great self-paced course for beginners to learn the fundamentals of IT Support with Google. The instructors are knowledgeable and friendly, and the course materials are easy to pick up.

One of the better aspects of this course is the Qwiklab assignments utilizing virtual machine technology to help prepare you for real-world trouble-shooting tasks, letting you learn directly on Windows and Linux machines.

I also love how a great emphasis is placed on good customer techniques as well as providing great tips on how to deal with difficult situations.

All in all - 5/5 rating!

This course is very helpful for the people who aren't familiar with computers, this course needs no minimum knowledge required to start off, the explanations given in the videos are amazing,I already know all the topics that have been discussed but I wanted a certificate for that, But the people who don't know about these modern technology can go through this with ease, and expecting a job only through this certificate I guess it would be mean,nobody would give you a job even if you are talent but with no degree, so keeps all your skills certified with top companies like these

This course was a great introduction to IT and basic concepts of IT and computers. I chose this course because I am looking to change careers and know that I need training. I've always been interested in computers/computing but shied away from computing because of the math prerequisite and I had my mind set on journalism. I still love journalism, but ended up working in the travel industry - which I have really enjoyed as well.

The travel industry will make a great comeback, but in the meantime I wanted to take my downtime to explore new things. This course was perfect for that.

I've been stuck in a rut lately. Haven't been able to find work relevant to my degree. Lots of jobs saying things like "HS diploma or GED" and then requiring 3-4 years in the field and here I was, being told that a degree would get me into those jobs and accounted for my "experience."

Well, all I can say is that this program has provided an amazing opportunity. It's a fantastic and affordable way to get certified in a new field and potentially enter a new line of work and earn new qualifications. I am so thankful that this program has been made available to me and people like me.

I'm so proud of myself to reach this peak. Little did I know about IT all along working as an Accountant and Economist. My passion for IT grown when I first decided to pursue a career in Project Management. Now I'm super glad to have completed this resourceful course taught by brilliant IT professionals. To say the cost is far less than value received, is an understatement. No better place to be during this COVID-19 quarantine time than here. Now I look forward to applying and honing this skills in one of the best IT Institutions soon. I'm confident, grateful and super excited!

I just completed the Technical Support Fundamentals course! Even though I’ve had troubleshooting experience in past roles, I found this course refreshing and very relevant. The scenarios and examples felt up-to-date and practical, making it easy to connect with real work situations. What stood out most to me were the lessons on how to approach problems and structure solutions. I look forward to applying them in future work situations. Highly recommend this course for anyone looking to strengthen their technical support foundation or refresh their troubleshooting mindset!

Employees at Google who have worked in IT for several years are teaching the class. This makes it feel like this class will really be worth the money I am spending and worth my time to listen to these instructors. I can only hope that such a certificate will be useful, because I have not received it, nor have I gone out for an IT position in the field. But I am exploring my possibilities with IT, and I believe this class is an excellent place to start. It teaches not only about the hardware involved with many problems you may encounter in the field, but also how it works.

I learned a lot in this course. It was hard at first. I don't understand the terms that were used. I was like searching the internet what's the meaning of this and that. I had to stop and go back at times. I thought I'm not a total beginner before but this course showed that I am indeed. I know nothing but now I'm proud to say I did run a command on Linux via a VM and it was fun and I was ecstatic. It's the best experience ever. Besides that, the instructors are really great in delivering their message. They say tech is easy with the right teachers and now I must agree!

This learning opportunity is an open-access resource for lifelong learning. The aim is to identify the value and implications of using established and emerging technology tools for personal and professional growth and acquire strategies to develop lifelong learning habits to keep pace with technology change. This course is targeted to the needs of ALL learners, including college students, faculty, current and career-seeking professionals, and anyone from across the globe with a desire to learn how to use emerging technologies to succeed in today’s rapidly changing world

Wow! I'm proud of myself in successfully completeing this first course in Google IT Support. I would also like to congratulate my classmates who also finished this course.

Even though I knew most of the topics taught, I still learned more and in great detail. I like how this course was designed. Starting from the very basic such as the history of computers and the binary system to advance topics like OS, networking and the Internet. I like the way that there are many expert instructors teaching us. The team behind this training did a great job! Kudos to the Google Team!

I take this chance to thanks both Google and Coursera so much for offering this great opportunity for those who are in the IT Field or interested in IT because it's a great source for online learning that will grow and improve the IT People with hands on experience, practical with scenarios, teach you the new technology and its usage. That's impressive and I really appreciate Google Team and Coursera Team for their hard work and methodology and I highly recommend it for everyone and will encourage everyone to join to get benefit from these online training facilities.

The course was very informative on the true basics of being an I.T. support technician and provides a strong foundation to start your I.T. career.

The courses were easy to follow along and you're able to go back at any point to re-learn something you had forgotten.

The amount of supplemental reading sources was great because it put more responsibility on me to jump start my career and not the course instructors just telling me what to do.

I will definitely be continuing, not only my own research of the I.T. world, but the rest of the courses under this I.T. Certification

This course really helped me to learn more about how the internet works and also how networks are just a bunch of computers connected to other computers and those computers connected to computers through routers and modems and switches that help you navigate smoothly in your network. I also learned key points to IT support including effectively asking questions and problem solving i recommend this class before going to a collage I'm currently in collage as well as working on this certificate this is a cheaper option if you find a course you would like to learn about

Excellent introduction to IT and IT support! As an IT professional this primer left me walking away with things I didn't know, which was honestly a welcome surprise! I appreciate the focus on practical, applicable, knowledge rather than focusing on memorizing every peripheral developed between 1990 and today. Instructors are relatable, enthusiastic, and thorough. Every teacher featured does an excellent job of breaking down complex information into understandable terms--like to the point one's grandparent or small child could understand--which is extremely helpful.

As mentioned before, technology and its capabilities are vast, broad with products and solutions being created daily. With the advent of new domains and engineering fields( AI/ML), support demand will skyrocket. However, the demand requires specific capabilities, personalities, or skills. That's why I believe for any person perceived knowledge or general worker to take such initiative from Google and Coursera as a decent starting point to IT, that will help the further find their weakness and strength and most interestingly find a home with infinite opportunities.

I think that this course is really awesome. I had some prior knowledge going into this course because of playing video games all the time, and just working with computers. The names of hardware like CPU, SSD, RAM, and other components were familiar, but I never really knew what they meant, how they were used, how they were compatible and exactly how they all worked. Now I do. I really think that this has helped me get much in developing my interest for a career in IT, and I can't wait to see what the rest of the courses hold in store for me and the other students.

I believe this course is perfectly set up for someone who has beginner to zero knowledge of IT technical support skill or background. Myself, I picked up very useful resources to explore further and found value in the content of this course. I have already recommended this course to others, even those who already have this knowledge but to achieve a certificate anyhow. Thank you for designing this course and offering them.... I am working forwards on learning more in the diverse field and seriously considering a computer science degree going forwards.

C. Peters

This is one of the best courses I have ever enrolled in. This course is wonderfully designed by Google & Coursera, and my special thanks to the professional experts of Google who not only taught but also demonstrated the way to do work in IT support and the best part is the qwiklabs (the Virtual Machine) where I can practice the things I have learned. Not only that the instructions are also mentioned while doing any assignment in qwiklabs so it made me more confident, If I stuck in any step so I can read the instructions and I can easily finish my assignments.

This is the first online course I ever made it completely through. Google did a great job with the selection of their instructors. They also did a fantastic job working with qwiklabs to develop easy-to-use and accessible tools to simulate real-world issues virtually. I really enjoyed this course and the entire thing took me about a week to finish committing about 3 hours a night and my weekends. If you're a technical person this should come pretty easy and if you're not Google does a really good job explaining the fundamentals of IT and how to put them to use.

I am currently a full-time student studying Information Systems in a Bachelor's program while working part-time as an IT intern. As someone who just completed their A+ certification, this material was somewhat simple, but (and it's a big "but"), I have absolutely loved this coursework. The material is presented in a friendly and digestible manner that would be approachable for any IT novice.

My favorite by far was the class in Troubleshooting and Customer Service. I learned a great deal and appreciated the role playing and scenario-driven style of the material.

so proud of myself for this STEP! Thank you Google and Coursera for this well made course. My constructive criticism upon completion would be that there are a few typos on certain slides was 1-4, many of the test questions weeks 1-4 were phrased in dialog or verbiage that was not necessarily how it was relayed in the courseand as a new it student it felt difficult- notes are important! Also. I believe future students would benefit from the Glossary being at the front of each chapter. I know it would have helped me in the way my brain processes new material.