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Learner Reviews & Feedback for Process Mining: Data science in Action by Eindhoven University of Technology

4.7
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1,256 ratings

About the Course

Process mining is the missing link between model-based process analysis and data-oriented analysis techniques. Through concrete data sets and easy to use software the course provides data science knowledge that can be applied directly to analyze and improve processes in a variety of domains. Data science is the profession of the future, because organizations that are unable to use (big) data in a smart way will not survive. It is not sufficient to focus on data storage and data analysis. The data scientist also needs to relate data to process analysis. Process mining bridges the gap between traditional model-based process analysis (e.g., simulation and other business process management techniques) and data-centric analysis techniques such as machine learning and data mining. Process mining seeks the confrontation between event data (i.e., observed behavior) and process models (hand-made or discovered automatically). This technology has become available only recently, but it can be applied to any type of operational processes (organizations and systems). Example applications include: analyzing treatment processes in hospitals, improving customer service processes in a multinational, understanding the browsing behavior of customers using booking site, analyzing failures of a baggage handling system, and improving the user interface of an X-ray machine. All of these applications have in common that dynamic behavior needs to be related to process models. Hence, we refer to this as "data science in action". The course explains the key analysis techniques in process mining. Participants will learn various process discovery algorithms. These can be used to automatically learn process models from raw event data. Various other process analysis techniques that use event data will be presented. Moreover, the course will provide easy-to-use software, real-life data sets, and practical skills to directly apply the theory in a variety of application domains. This course starts with an overview of approaches and technologies that use event data to support decision making and business process (re)design. Then the course focuses on process mining as a bridge between data mining and business process modeling. The course is at an introductory level with various practical assignments. The course covers the three main types of process mining. 1. The first type of process mining is discovery. A discovery technique takes an event log and produces a process model without using any a-priori information. An example is the Alpha-algorithm that takes an event log and produces a process model (a Petri net) explaining the behavior recorded in the log. 2. The second type of process mining is conformance. Here, an existing process model is compared with an event log of the same process. Conformance checking can be used to check if reality, as recorded in the log, conforms to the model and vice versa. 3. The third type of process mining is enhancement. Here, the idea is to extend or improve an existing process model using information about the actual process recorded in some event log. Whereas conformance checking measures the alignment between model and reality, this third type of process mining aims at changing or extending the a-priori model. An example is the extension of a process model with performance information, e.g., showing bottlenecks. Process mining techniques can be used in an offline, but also online setting. The latter is known as operational support. An example is the detection of non-conformance at the moment the deviation actually takes place. Another example is time prediction for running cases, i.e., given a partially executed case the remaining processing time is estimated based on historic information of similar cases. Process mining provides not only a bridge between data mining and business process management; it also helps to address the classical divide between "business" and "IT". Evidence-based business process management based on process mining helps to create a common ground for business process improvement and information systems development. The course uses many examples using real-life event logs to illustrate the concepts and algorithms. After taking this course, one is able to run process mining projects and have a good understanding of the Business Process Intelligence field. After taking this course you should: - have a good understanding of Business Process Intelligence techniques (in particular process mining), - understand the role of Big Data in today’s society, - be able to relate process mining techniques to other analysis techniques such as simulation, business intelligence, data mining, machine learning, and verification, - be able to apply basic process discovery techniques to learn a process model from an event log (both manually and using tools), - be able to apply basic conformance checking techniques to compare event logs and process models (both manually and using tools), - be able to extend a process model with information extracted from the event log (e.g., show bottlenecks), - have a good understanding of the data needed to start a process mining project, - be able to characterize the questions that can be answered based on such event data, - explain how process mining can also be used for operational support (prediction and recommendation), and - be able to conduct process mining projects in a structured manner....

Top reviews

GL

May 19, 2021

Great introductory course. The book on which the course is based is a great asset. Very nice to be able to see process mining in action with the tools you can download.

PE

May 18, 2022

Excellent course. Great lectures providing a thorough overview of the topic area. The quizzes do a good job in ensuring that the message has been received.

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126 - 150 of 318 Reviews for Process Mining: Data science in Action

By Arash D S

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Sep 21, 2018

This course was fantastic and I learn a lot of new ideas about data and understanding of data.

By Deleted A

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Apr 4, 2018

I love this course because it really add values to organizations by improving their bottomline

By Najmeh R

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Oct 22, 2016

Excellent! Well defined, practical examples and also it shows how it can be used be Prom tool.

By wu s

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Jan 24, 2021

a very comprehensive and accessible introduction to the emerging field, I have learned a lot!

By Tom K

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Jan 7, 2017

Very good overview and provides a good foundation for further exploration in Process Mining.

By sabrina d

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Sep 29, 2021

A bit techinical, but very helpful to understand the underlying concept behind the "magic"!

By Janid A

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Dec 11, 2018

The course is excellent, clear and simple and can bring improvements in many applied fields

By Thomas H

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Oct 1, 2023

Comprehensive introduction to Process Mining, taught in an entertaining and practical way.

By Kushagra J

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Apr 19, 2020

The course content was great. Though I was not able to understand the Prom Lite software.

By Mustafa G

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Jun 1, 2019

Very good course overall. I wish there was more technical lessons in the last two weeks

By Gilberto A

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Oct 31, 2017

Great course, good explanation and excelente selection of topics. Totally recommended!

By Johannes C d M

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Jun 28, 2021

Very nice. I do, however, would like to have a solution for grading the honors track!

By Bart v D

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Apr 4, 2019

Very well explained, provides a good basic understanding of the topic process mining.

By Daniel S

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Aug 9, 2020

Very good and compact course, with a good mixture of therory and practial work

Thanks

By Secundino S

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May 28, 2017

Fantastic way to get additional insights through data mining on digitized processes

By Jair J F

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Mar 31, 2020

This course its excelent and best support for learning at Process Mining. Thanks!

By Uladzislau L

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Sep 30, 2018

Very well structured course with good connection between lectures and excercises.

By Marcílio G F

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Jan 22, 2018

Excelente curso introdutório. Desperta a curiosidade para aprofundamento na área.

By Justin A Z E

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Nov 19, 2021

this is a excellent course. Porcess Mining is a modern and innovate methodology.

By Matthew L

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Mar 30, 2021

Professor was amazing, great content and very engaging course. I learned a ton!

By Konstantinos G

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Jun 28, 2020

Amazing course with perfectly explained examples and process mining concepts!!!

By Муратшина А Р

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Nov 21, 2016

Very informative, though the accent of the lector is disturbing (my apologies)

By Dragan V

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Nov 18, 2019

An excellent course, great structure and teaching with practical application.

By Hariklea

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Jun 26, 2020

Excellent overview of process mining in a simple and easy to understand way.

By Harish R

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Feb 5, 2025

amazing and very useful course in growing one's career graph professionally