I have enjoyed this course from the beginning to end. It has helped me to brush up on my already gained skills and have also learned so much new stuff from this course. I couldn't be happier that I decided to take this course.

Great online course I have used. There are many things that are learned, the material has weight and not only provides material but also there are many questions such as quizzes, discussions, and assignments in each lesson.

I had no idea how this course could enrich me so much!

I am delighted to have completed this course and for sure I will review It often due to the amount of precious information, reading, content and all.

I am very grateful!

I am very satisfied with this course. If you're thinking of changing your career to IT, this is the perfect entry point to start your career in IT .

Many thanks to IBM and Coursera for your top-notch specialization courses.

This is one of the most useful certificates on Coursera. I’ve literally experienced every concept taught this certification, and now have a better understanding of said concepts and can apply this information effectively.

Long course but compacted with a wealth of knowledge. I really enjoyed learning all the new interesting concepts and techniques in becoming a better communicator. Presented professionally with good audio and visuals.

Very engaging and covers a wide range of topics; some info, for those who have been in CS for a while might not be new, however, this course will make you aware of certain things that are likely to be lost over time.

I really enjoyed this course and a privilege having to part take in this course as this will propel me well on how to engage people professionally and I recommend this course as the best for everyone and to enroll.

Course is really helpful which helps to perceive many good learning for ideal customer support agent. This also helps to achieve productivity, efficiency & result in higher satisfaction ratings from customers.

This was seriously one of the best online courses I have ever taken. I wish this was around when I began my career in customer service 21 years ago! I will refer others to this course within my organization.

I didn't know I have been doing a lot of things wrongly, hence the rejection I got during my application last year, I thought I was good, didn't know I could be better. Very good course. Highly recommend.

Very resourceful in my current job role as a customer service executive. Thank you for putting this course together to assist individuals as myself become professionals in our roles as service personnel.

what a journey? was long, but knowledgable. I really enjoy this course, special there are some information about customer services professional tips. I will recommend my collages take this course.

These course is highly effective at teaching you skills and knowledge that may not be available in other traditional courses, it is also well structured so you can do it at your own time and pace.

This course is one of the mot that I learned and enjoyed doing different scenarios, terminology and new knowledge!! Now I'am sharp in Customer Service! It was awesome. Thank you coursera!!

Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.

Very good course. Complete, detailed and well presented. The examples used for the exercises allow to put knowledge into practice in a dynamic and entertaining way. Highly recommended!

I learned many things regarding customer support and I really enjoyed it. I will apply what I have learned at work. I will also recommend this course to my colleagues. Thank you a lot

Very interactive and interesting course. The course is designed in such a way that the learner is involved and attentive throughout the course. Enjoyed the discussions and exercises.

a thoroughly engaging and entertaining course......a must take course for any customer service professional seeking to update his/her professional expertise and experience...........

This was a very detailed course. I found myself interested and engaged through out the course. I learned a lot from the materials and felt as if I was in actual training for a job.

A well explanatory course, i am so grateful to coursera team for making this available and giving me the opportunity to take this course. More wins to me and to the community.

One of the most interesting and involving course I have taken on Coursera. Very broad with interesting reads all through. I highly recommend this certification course.

Really informative course for anyone in the customer service industry or anyone seeking to get in. I've learned valuable skills that I can apply to my everyday life.

This course is definitely a great course for beginners and intermediates. Helped me understand a lot of things. Thank you IBM and Coursera for this wonderful course.