By Denzil S•
A nice build up to the advanced material, maybe the build up is too long?
By Grace o•
just needs to be more fun in learning It was too serious
By Roland S•
In einigen Bereichen zu Call Center orientiert.
By Wediyanti R•
i learn a lot, thank you so much.
By Hemant s•
Very good and beneficial
By rao s•
it is really good course
By Kristhel R•
By Nancy B•
Overall, it had a low quality to it for what is supposed to be a professional course. There were many typographical errors, words missing, and poorly formed sentences. Some of the content appeared dated as well.
By Maria F•
Slides are clear but not the most interesting. I learnt about some new theories and techniques which was great and it provided a clear rubric to follow when providing support solutions.
By Kevin G•
Not what I expected.
By Dariusz L•
A lot of very pointless tasks that maybe in theory should be helpful but they are not. At least can be skipped, sort of.
By Shawn W•
Peer graded assignments slows down individual students pace.
By James F R•
I previously completed the Google I.T. Support Professional certificate. I started this course with no problem, mainly out of curiosity, and completed most of the first weeks assignments then was unable to work on this course for a few weeks. Now they've locked the course and are asking me for $99 to finish it, for a certificate not a single employer is actually looking for. lol, not only is that a hard pass, but this experience has completely turned me off to Coursera. Btw, no employers care about the Google cert either. Don't waste your time here, I suggest getting your A+ and then move on to either Windows administration certs or networking certs depending on your field of interest. Good luck.
By Catherine S•
When I completed this course, it was titled, "IBM Customer Engagement Specialist Professional Certificate," and now it's showing as a generic customer service course. I have the e-mail confirming that I completed that course and that I could claim my digital badge, but
it's no longer there. Why?
By Sylesh S•
I was happy to finish the course but was very disappointed that i did not get a certificate from IBM- Customer engagement specialist Certificate.
By Usman A•
Old and rotten techniques are being taught. I request not to take the course