Chevron Left
Back to Customer Service Fundamentals

Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,165 ratings

About the Course

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: • Communication Skills which focus on clear, concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....
Filter by:

51 - 75 of 362 Reviews for Customer Service Fundamentals

By Osuobeni P C

Oct 3, 2019

By Iftekhar M T

Oct 24, 2020

By Stefan S

Jul 9, 2019

By Kwame A B

Oct 19, 2019

By Nikhil P B

Aug 12, 2020

By Kristy G

Mar 16, 2020

By MOM K

May 20, 2019

By Mohammed H A

Jun 14, 2020

By Martin K

Jul 24, 2019

By Mariauxiliadora C P

Sep 27, 2021

By Tejas P

Aug 13, 2020

By Reinaldo A

May 19, 2019

By Mohammed A A

May 3, 2020

By Joshua A

Apr 22, 2021

By GEORGETTE J

Nov 8, 2021

By Maria M

Mar 8, 2022

By Moses W K

Jun 23, 2020

By Shernice M C

May 11, 2021

By Rajat

May 31, 2020

By okechukwu n c

Aug 15, 2019

By Ravindra S

May 23, 2020

By Ogunleye O

May 5, 2022

By Jude n f

May 24, 2022

By Charlene W

Jan 24, 2022

By Ubongabasi E

Feb 20, 2020