By Mohammed H A•
Jun 14, 2020
what a journey? was long, but knowledgable. I really enjoy this course, special there are some information about customer services professional tips. I will recommend my collages take this course.
By martin k•
Jul 24, 2019
These course is highly effective at teaching you skills and knowledge that may not be available in other traditional courses, it is also well structured so you can do it at your own time and pace.
By Tejas P•
Aug 13, 2020
Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.
By Reinaldo A•
May 19, 2019
Very good course. Complete, detailed and well presented. The examples used for the exercises allow to put knowledge into practice in a dynamic and entertaining way. Highly recommended!
By Mohammed A A•
May 03, 2020
I learned many things regarding customer support and I really enjoyed it. I will apply what I have learned at work. I will also recommend this course to my colleagues. Thank you a lot
By Moses W K•
Jun 23, 2020
One of the most interesting and involving course I have taken on Coursera. Very broad with interesting reads all through. I highly recommend this certification course.
By Rajat S•
Jun 01, 2020
This course is definitely a great course for beginners and intermediates. Helped me understand a lot of things. Thank you IBM and Coursera for this wonderful course.
By okechukwu n c•
Aug 15, 2019
This course helped me understand what customer Relationship entails and also improved on my skill as a customer agent. Thank you coursera for this great opportunity.
By Ravindra S•
May 23, 2020
Everyone has to get this certificate because it would be helpful whatever the job you are doing
and most important that is useful in day to day personal life also
By Ubongabasi E•
Feb 20, 2020
This is a great resource no matter if you're only job seeking, new on the job or already a professional. Now time to be deliberate with all I learned.
By Achraf H•
Sep 05, 2019
This course is such a useful source of information and give me some tips of professional communication that will be adaptable to my career vision.
By Michael O A•
May 29, 2019
A complete ad comprehensive course that enables one to relate well and solve problem empathetic ally. I appreciate the content and the references.
By Felipe G C•
Jun 10, 2020
Um curso completo! Fornece uma visão completa de todo o processo de suporte ao cliente. Boa metodologia e os materiais para leitura são ótimos.
By Raúl A J Z•
May 25, 2020
Muy buen curso y maneja conceptos que no se me habrían ocurrido como esenciales para una persona que se dedica a ser "customer service support"
By Christian B F•
Jun 19, 2019
The course was excellent! It was like a validation and a refresher for me and I have been working in the customer service industry for a while.
By ANAS E E•
Oct 07, 2019
This course is so well managed and organized it helped me improve my skills in many aspects. Thank you very much for your precious efforts!
By Valerie E•
Apr 21, 2020
A very informative and great course. I learned a lot that I thought I knew. I didn't know until I completed the course. Great Information
By Charles E•
May 07, 2020
Well structured course and interactive manuals. Had a great time learning, will recommend it for anyone who has interest in pursuing it
By Titus F P•
Feb 24, 2020
The information I got from this course was very helpful and useful for customer support since customers are the backbone of the company
May 22, 2020
I certainly enjoyed this course. It was informative and the guidance was clear and concise making it easy to finish at my own pace.
By justin e c•
Oct 09, 2020
This was an awesome course when it came to the material. I am so excited to start this next chapter in working in the IT Field.
By Idris B I•
Apr 08, 2020
I recommend this wonderful course for customer engagement professionals out there. It covers every area of customer engagement.
By Shafiq A•
Jan 20, 2020
The course is excellent, Lot of practical assignments which helped me to learn skills and apply them in real-world scenarios.
By Michael S S•
Jan 07, 2020
This has been a very good course. I think all service organizations should have their employees./support agents take this.
By Imelda R M•
May 28, 2020
Awesome course. It highlighted all aspect of customer engagement and broadened my knowledge in customer service modalities