This was seriously one of the best online courses I have ever taken. I wish this was around when I began my career in customer service 21 years ago! I will refer others to this course within my organization.

Very resourceful in my current job role as a customer service executive. Thank you for putting this course together to assist individuals as myself become professionals in our roles as service personnel.

what a journey? was long, but knowledgable. I really enjoy this course, special there are some information about customer services professional tips. I will recommend my collages take this course.

These course is highly effective at teaching you skills and knowledge that may not be available in other traditional courses, it is also well structured so you can do it at your own time and pace.

Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.

Very good course. Complete, detailed and well presented. The examples used for the exercises allow to put knowledge into practice in a dynamic and entertaining way. Highly recommended!

I learned many things regarding customer support and I really enjoyed it. I will apply what I have learned at work. I will also recommend this course to my colleagues. Thank you a lot

One of the most interesting and involving course I have taken on Coursera. Very broad with interesting reads all through. I highly recommend this certification course.

This course is definitely a great course for beginners and intermediates. Helped me understand a lot of things. Thank you IBM and Coursera for this wonderful course.

This course helped me understand what customer Relationship entails and also improved on my skill as a customer agent. Thank you coursera for this great opportunity.

Everyone has to get this certificate because it would be helpful whatever the job you are doing

and most important that is useful in day to day personal life also

This is a great resource no matter if you're only job seeking, new on the job or already a professional. Now time to be deliberate with all I learned.

This course is such a useful source of information and give me some tips of professional communication that will be adaptable to my career vision.

A complete ad comprehensive course that enables one to relate well and solve problem empathetic ally. I appreciate the content and the references.

Um curso completo! Fornece uma visão completa de todo o processo de suporte ao cliente. Boa metodologia e os materiais para leitura são ótimos.

Muy buen curso y maneja conceptos que no se me habrían ocurrido como esenciales para una persona que se dedica a ser "customer service support"

The course was excellent! It was like a validation and a refresher for me and I have been working in the customer service industry for a while.

The course was worth my time! Well paced and all assignments and lessons gave me a deep understanding towards customer support and engagement.

This course is so well managed and organized it helped me improve my skills in many aspects. Thank you very much for your precious efforts!

A very informative and great course. I learned a lot that I thought I knew. I didn't know until I completed the course. Great Information

I got to learn a lot that encompasses customer service, support and retention. Great course, well detailed with illustrations and notes.

Well structured course and interactive manuals. Had a great time learning, will recommend it for anyone who has interest in pursuing it

The information I got from this course was very helpful and useful for customer support since customers are the backbone of the company

I certainly enjoyed this course. It was informative and the guidance was clear and concise making it easy to finish at my own pace.

This was an awesome course when it came to the material. I am so excited to start this next chapter in working in the IT Field.