By Nikhil P B•
Course is really helpful which helps to perceive many good learning for ideal customer support agent. This also helps to achieve productivity, efficiency & result in higher satisfaction ratings from customers.
By Kristy G•
This was seriously one of the best online courses I have ever taken. I wish this was around when I began my career in customer service 21 years ago! I will refer others to this course within my organization.
By Onyeka M•
Very resourceful in my current job role as a customer service executive. Thank you for putting this course together to assist individuals as myself become professionals in our roles as service personnel.
By Mohammed H A•
what a journey? was long, but knowledgable. I really enjoy this course, special there are some information about customer services professional tips. I will recommend my collages take this course.
By Martin K•
These course is highly effective at teaching you skills and knowledge that may not be available in other traditional courses, it is also well structured so you can do it at your own time and pace.
By Tejas P•
Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.
By Reinaldo A•
Very good course. Complete, detailed and well presented. The examples used for the exercises allow to put knowledge into practice in a dynamic and entertaining way. Highly recommended!
By Mohammed A A•
I learned many things regarding customer support and I really enjoyed it. I will apply what I have learned at work. I will also recommend this course to my colleagues. Thank you a lot
By Joshua A•
a thoroughly engaging and entertaining course......a must take course for any customer service professional seeking to update his/her professional expertise and experience...........
By Moses W K•
One of the most interesting and involving course I have taken on Coursera. Very broad with interesting reads all through. I highly recommend this certification course.
By Shernice M•
Really informative course for anyone in the customer service industry or anyone seeking to get in. I've learned valuable skills that I can apply to my everyday life.
By Rajat S•
This course is definitely a great course for beginners and intermediates. Helped me understand a lot of things. Thank you IBM and Coursera for this wonderful course.
By okechukwu n c•
This course helped me understand what customer Relationship entails and also improved on my skill as a customer agent. Thank you coursera for this great opportunity.
By Ravindra S•
Everyone has to get this certificate because it would be helpful whatever the job you are doing
and most important that is useful in day to day personal life also
By Ubongabasi E•
This is a great resource no matter if you're only job seeking, new on the job or already a professional. Now time to be deliberate with all I learned.
By Catherine N•
I got to learn a lot that encompasses customer service, support, and customer management. Great course, well detailed with illustrations and notes.
By Achraf H•
This course is such a useful source of information and give me some tips of professional communication that will be adaptable to my career vision.
By Michael O A•
A complete ad comprehensive course that enables one to relate well and solve problem empathetic ally. I appreciate the content and the references.
By Felipe G C•
Um curso completo! Fornece uma visão completa de todo o processo de suporte ao cliente. Boa metodologia e os materiais para leitura são ótimos.
By Raúl A J Z•
Muy buen curso y maneja conceptos que no se me habrían ocurrido como esenciales para una persona que se dedica a ser "customer service support"
By Christian B F•
The course was excellent! It was like a validation and a refresher for me and I have been working in the customer service industry for a while.
By Kamilah J•
This course was easy to follow along and understand and wasn't too confusing or didn't use too many technical terms to make its too confusing.
By Aziken R•
The course was worth my time! Well paced and all assignments and lessons gave me a deep understanding towards customer support and engagement.
By Anas A•
This course is so well managed and organized it helped me improve my skills in many aspects. Thank you very much for your precious efforts!
By be u•
A very informative and great course. I learned a lot that I thought I knew. I didn't know until I completed the course. Great Information