By Michael S S•
This has been a very good course. I think all service organizations should have their employees./support agents take this.
By Sara V•
I highly recommend this course to those interested in entering the customer service side of business with a great company.
By Imelda R M•
Awesome course. It highlighted all aspect of customer engagement and broadened my knowledge in customer service modalities
By Oluwadamilare A•
It's a pleasure to have taken this course. With this i should be on my way to marking a mark in the service industry.
By Myles R•
Very informational Certificate and I can't wait to utilize the information I learned here in my future career!
By ARMAN D•
it was very useful and interesting I hope it will be some other courses more about IT SUPPORT specifically too
By Haider A S•
One of great courses and so many assignments, i learned much of it and so happy to receive my certification
By BHUPESA K P•
Its unbelievable, I feel, this course improve my soft skill and confidence. Thanks coursera and thanks IBM.
By Lorrence M A•
Excellent course to learn new skills as well as collaborating with students to learn and sharing ideas.
By WILLIAM R L•
Importante que pueda tener la certificación por parte de una empresa de gran importancia como IBM.
By Andrea P•
great course and great/clear videos, explanations and excercise to develop these essential skills
By Mariyam F S•
An excellent experience and in-depth learning about customer relationship and engagement process.
By Lal P C•
Really very nice course . Which give details description of Customer Service and it's aspects.
By Fabíola O F S•
curso muito bom, bem explicativo e detalhado, ganhei auxilio financeiro, e estou muito grata.
By Julian K•
It is very helpful and i would recommend that everyone gets an opportunity to do this course.
By Amron D B•
I have so many knowledge i got here in Coursea. Thanks so much for being as Onliner student.
By Hugo E G L•
Great one! It has all the foundational skills that a customer service representative needs.
By Mariya H•
Helped me identify weak areas and improve them by taking quizzes and assignments seriously!
By Isah B A•
The modules are very enlightening and educative. I recommend everyone to take this course.
By Rhythm M•
A professional course focusing on everything required to become a skilled customer agent.
By Kristin D•
Great information and very helpful that I can use with my team of call center agents
By Ogunga A O•
It's a wonderful experience taking this course... it's the best you can be part of.
By Alvi R•
It is quite a detailed and insightful course. I personally do recommend it to all.
By Paul e m•
course is interesting and adds to personal knowledge about customer care
By Bikram K N•
Thanks a lot for this course. I'm very happy to complete this course.