By Aziken R•
The course was worth my time! Well paced and all assignments and lessons gave me a deep understanding towards customer support and engagement.
By ANAS E E•
This course is so well managed and organized it helped me improve my skills in many aspects. Thank you very much for your precious efforts!
By be u•
A very informative and great course. I learned a lot that I thought I knew. I didn't know until I completed the course. Great Information
By Kofi E•
Well structured course and interactive manuals. Had a great time learning, will recommend it for anyone who has interest in pursuing it
By Titus F P•
The information I got from this course was very helpful and useful for customer support since customers are the backbone of the company
By Helena S A•
Excellent course for those who want to learn more about the fundamentals of Customer Service. Thank you for this amazing opportunity!
I certainly enjoyed this course. It was informative and the guidance was clear and concise making it easy to finish at my own pace.
By justin e c•
This was an awesome course when it came to the material. I am so excited to start this next chapter in working in the IT Field.
By ibrahim i•
I recommend this wonderful course for customer engagement professionals out there. It covers every area of customer engagement.
By Shafiq A•
The course is excellent, Lot of practical assignments which helped me to learn skills and apply them in real-world scenarios.
By Ingrid O•
This course was full of crucial information that will be of great help to get into the indistry of call centers. Thank you!
By Michael S•
This has been a very good course. I think all service organizations should have their employees./support agents take this.
By Sara V•
I highly recommend this course to those interested in entering the customer service side of business with a great company.
By Imelda R M•
Awesome course. It highlighted all aspect of customer engagement and broadened my knowledge in customer service modalities
By Oluwadamilare A•
It's a pleasure to have taken this course. With this i should be on my way to marking a mark in the service industry.
By José M R B•
I think if I could apply everything that was taught in this course, I could be an excellent Customer Service Rep.
By ABASIAMA N•
It was a wonder and very practical course filled with insights of how to render an effective customer support.
By Saranya B•
Course was really excellent and standard of course was high, Sure this will help us for our career enhancement
By Myles R•
Very informational Certificate and I can't wait to utilize the information I learned here in my future career!
By ARMAN D•
it was very useful and interesting I hope it will be some other courses more about IT SUPPORT specifically too
By Haider A S•
One of great courses and so many assignments, i learned much of it and so happy to receive my certification
By bhupesa p•
Its unbelievable, I feel, this course improve my soft skill and confidence. Thanks coursera and thanks IBM.
By Liz M•
I really enjoyed this course. I will recommend. You will learn a whole other level of customer service !
By Sibulelo S•
very useful cause I'm doing the job I really enjoyed the course thanks a lot for this opportunity given
By Lorrence M A•
Excellent course to learn new skills as well as collaborating with students to learn and sharing ideas.