By Charles E•
Well structured course and interactive manuals. Had a great time learning, will recommend it for anyone who has interest in pursuing it
By Titus F P•
The information I got from this course was very helpful and useful for customer support since customers are the backbone of the company
I certainly enjoyed this course. It was informative and the guidance was clear and concise making it easy to finish at my own pace.
By justin e c•
This was an awesome course when it came to the material. I am so excited to start this next chapter in working in the IT Field.
By ibrahim i•
I recommend this wonderful course for customer engagement professionals out there. It covers every area of customer engagement.
By Shafiq A•
The course is excellent, Lot of practical assignments which helped me to learn skills and apply them in real-world scenarios.
By Michael S S•
This has been a very good course. I think all service organizations should have their employees./support agents take this.
By Sara V•
I highly recommend this course to those interested in entering the customer service side of business with a great company.
By Imelda R M•
Awesome course. It highlighted all aspect of customer engagement and broadened my knowledge in customer service modalities
By Oluwadamilare A•
It's a pleasure to have taken this course. With this i should be on my way to marking a mark in the service industry.
By José M R B•
I think if I could apply everything that was taught in this course, I could be an excellent Customer Service Rep.
By Abasiama A N•
It was a wonder and very practical course filled with insights of how to render an effective customer support.
By Saranya B•
Course was really excellent and standard of course was high, Sure this will help us for our career enhancement
By Myles R•
Very informational Certificate and I can't wait to utilize the information I learned here in my future career!
By ARMAN D•
it was very useful and interesting I hope it will be some other courses more about IT SUPPORT specifically too
By Haider A S•
One of great courses and so many assignments, i learned much of it and so happy to receive my certification
By bhupesa p•
Its unbelievable, I feel, this course improve my soft skill and confidence. Thanks coursera and thanks IBM.
By Lorrence M A•
Excellent course to learn new skills as well as collaborating with students to learn and sharing ideas.
By WILLIAM R L•
Importante que pueda tener la certificación por parte de una empresa de gran importancia como IBM.
By Rahul V•
Very useful learning that can be applied in day to day work. The teaching methodology is awesome.
By Andrea P•
great course and great/clear videos, explanations and excercise to develop these essential skills
By Mariyam F S•
An excellent experience and in-depth learning about customer relationship and engagement process.
By Lal P C•
Really very nice course . Which give details description of Customer Service and it's aspects.
By Fabíola O F S•
curso muito bom, bem explicativo e detalhado, ganhei auxilio financeiro, e estou muito grata.
By Julian K•
It is very helpful and i would recommend that everyone gets an opportunity to do this course.