By Allan L C C•
It is a very good course , you can learn a lot about costumer services and have and deep knowledge.
By WILLIAM R L•
Importante que pueda tener la certificación por parte de una empresa de gran importancia como IBM.
By Rahul V•
Very useful learning that can be applied in day to day work. The teaching methodology is awesome.
By Andrea P•
great course and great/clear videos, explanations and excercise to develop these essential skills
By Mariyam F S•
An excellent experience and in-depth learning about customer relationship and engagement process.
By Lal P C•
Really very nice course . Which give details description of Customer Service and it's aspects.
By Fabíola O F S•
curso muito bom, bem explicativo e detalhado, ganhei auxilio financeiro, e estou muito grata.
By Julian K•
It is very helpful and i would recommend that everyone gets an opportunity to do this course.
By Amron D B•
I have so many knowledge i got here in Coursea. Thanks so much for being as Onliner student.
By Santana I B•
I enjoyed taking this course. The information shared was fact based and easy to understand.
By Tonia J•
I like the pop up quiz during the video's. The instructor is easy to listen to and follow.
By Hugo E G L•
Great one! It has all the foundational skills that a customer service representative needs.
By Mariya H•
Helped me identify weak areas and improve them by taking quizzes and assignments seriously!
By Isah B A•
The modules are very enlightening and educative. I recommend everyone to take this course.
By Rhythm M•
A professional course focusing on everything required to become a skilled customer agent.
By ALEJANDRO D L G M•
Excellent Overall view into the Customer Engagement Specialist Role! Great Experience.
By Kristin D•
Great information and very helpful that I can use with my team of call center agents
By Ogunga A O•
It's a wonderful experience taking this course... it's the best you can be part of.
By Mercy O•
Best customer experience course. I enjoyed it and would recommend it all the time.
By Alvi R•
It is quite a detailed and insightful course. I personally do recommend it to all.
By Fabián Cordero Granados•
The best course to start to get skills to work like agent of costumer service
By Farit A C C•
I loved it. It was stunning learning with this course. Thank you very much
By Paul e m•
course is interesting and adds to personal knowledge about customer care
By Bikram K N•
Thanks a lot for this course. I'm very happy to complete this course.
By Liza B•
Nice and precise step by step instruction on how to handle customer!