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Learner Reviews & Feedback for IBM Customer Engagement Specialist Professional Certificate by IBM

742 ratings
230 reviews

About the Course

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It's a perfect entry point to start your career in IT with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the IBM Customer Engagement Specialist Certificate Program. We will help you to build the knowledge and develop the skills needed to be a successful Customer engagement specialist: • Communication Skills which focus on clear concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules and you will be assessed and awarded badges along the way! Earn the IBM Soft Skills badge after completing the Communication Skills and Personality modules and the IBM Call Management badge after completing the Problem Solving and Process Control modules. The course also includes interactive training including labs to reinforce all of the components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations. Want to see if this is a good career fit for you? IBM is collaborating with MyInnerGenius, one of the world's leading assessment companies, to help you find out which careers in IT you will love -- careers that are a great match for you -- regardless of your education or experience -- even if you’ve never considered a role in IT. In less than an hour, you will receive targeted recommendations for hot roles where you will excel and everything you need to get started. You can even earn IBM Digital Badges to show the world your skills! Find out more
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126 - 150 of 229 Reviews for IBM Customer Engagement Specialist Professional Certificate


Oct 4, 2019

This course is too god for a customer support executive

By Oluwakunmi O O

Jun 15, 2020

Gained new perspective on customer service. Thank you!

By Rayan Z

Jul 13, 2019

I really enjoyed taking this course and learned a lot.

By Zaheer A S A

Oct 22, 2020

Great skill and it will be addition t your skill list


Jul 8, 2019

A fantastic mix of video, text, quiz and assignments.

By Chinatu K P

Mar 10, 2021

This is a course every Call agent should go through.

By Kayisha C

Sep 28, 2020

I feel confident after using this course! Thank you

By Stanford M

Jun 5, 2020

Great course. I loved it. I recommend it to anyone.

By Lisa r

Dec 31, 2020

I love how easy it was to understand this course.

By Mishkat Z M

Aug 25, 2020

It was fun learning about customer service. Great

By Gina M

Nov 22, 2020

Lots of great ideas to make call support easier!

By S M A A

Jan 13, 2021

very nice course I just love and enjoy it a lot

By Kenechi O

Oct 26, 2020

So enlightening!!!!! Loved every bit of it!!!!

By Abdullah A

Jun 16, 2020

Great course I learned a lot of new skills

By Michal S

Nov 15, 2020

Great overview about work on Service Desk

By Akash C

Aug 12, 2020

It will be very helpful in my work filed.

By Soyinka O

Jul 31, 2020

This professional course earn the stress.

By Prasana K

Apr 21, 2021

Gained great knowledge from this course.

By Rayees A L

Jun 15, 2020

Great fully satisfied with this course.

By Osuobeni J E

Mar 5, 2020

It's a great course on customer support

By Stanley A R

Sep 30, 2019

Excellent course! Enjoyed it very much

By Delvin J K

Jan 20, 2021

One of the Top course provided by IBM

By Mario S M

Oct 13, 2019

Very interesting. I liked it so much!

By dinesh p

Sep 18, 2019

It was challenging but interesting.

By Quynh L T N

Jan 29, 2021

Great course with useful knowledge