Chevron Left
Back to Customer Service Fundamentals

Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

868 ratings
264 reviews

About the Course

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: • Communication Skills which focus on clear, concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....
Filter by:

126 - 150 of 268 Reviews for Customer Service Fundamentals

By Aymen Z

May 10, 2020

my working fiel in helpdesk support , thanks Coursera and thanks IBM

By Graham Y

Apr 23, 2020

Outstanding, the interaction is brilliant and fun highly recommended

By Kalu E E

Jul 8, 2020

I am prepared to take on a role as a customer service specialist.

By Finny C

Jul 7, 2019

Its very useful and hope to get placement in IBM customer Support

By Marieanne O

Mar 25, 2021

Thank you cousera for this opportunity. I am eternally grateful.

By Benish M

Sep 1, 2020

Enjoyed and learned a lot whilst doing the course. Thanks a lot!


Feb 22, 2020

This course is exceptional. It is the best I have come across.


Feb 1, 2021

It was an nice experience learning through Coursera Thank you


Jun 28, 2020

I transported me back to my role of call Center agent. Thanks

By Cheryl C

Sep 28, 2020

I have learned a lot and I am now applying it in real life.


Jun 27, 2020

This course enhance my skill in customer service carrier.

By Jenny S

May 24, 2020

Got some useful information and I can learn a lot in here

By Azuhchum C K

Oct 25, 2021

A​ll my Curiosities and Learning expectations were met.


Oct 4, 2019

This course is too god for a customer support executive

By Oluwakunmi O O

Jun 15, 2020

Gained new perspective on customer service. Thank you!

By Rayan Z

Jul 13, 2019

I really enjoyed taking this course and learned a lot.

By Zaheer A S A

Oct 22, 2020

Great skill and it will be addition t your skill list


Jul 8, 2019

A fantastic mix of video, text, quiz and assignments.

By Chinatu K P

Mar 10, 2021

This is a course every Call agent should go through.

By Kayisha C

Sep 28, 2020

I feel confident after using this course! Thank you

By Stanford M

Jun 5, 2020

Great course. I loved it. I recommend it to anyone.

By Levi H

Jul 11, 2021

Learned a lot Really like this course specifically

By Lisa r

Dec 31, 2020

I love how easy it was to understand this course.

By Mishkat Z M

Aug 25, 2020

It was fun learning about customer service. Great

By Gina M

Nov 22, 2020

Lots of great ideas to make call support easier!