Chevron Left
Back to Customer Service Fundamentals

Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

1,166 ratings

About the Course

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: • Communication Skills which focus on clear, concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....
Filter by:

176 - 200 of 363 Reviews for Customer Service Fundamentals

By Azuhchum C K

Oct 25, 2021


Oct 4, 2019

By Oluwakunmi O O

Jun 15, 2020

By Rayan Z

Jul 13, 2019

By Zaheer A S A

Oct 22, 2020


Jul 8, 2019

By Chinatu K P

Mar 10, 2021

By Ayodele R

Sep 21, 2022

By redemta k

Mar 17, 2022

By Nirmal S

Feb 16, 2022

By Kayisha C

Sep 28, 2020

By Stanford M

Jun 5, 2020

By Levi H

Jul 11, 2021

By Lisa r

Dec 31, 2020

By Mishkat Z M

Aug 25, 2020

By Gina M

Nov 22, 2020

By Luis A R

Feb 3, 2022

By Arkademi

Oct 22, 2021

By Arsh A

Jan 13, 2021

By Mason J

Mar 7, 2022

By Kene O

Oct 26, 2020

By Abdullah A

Jun 16, 2020

By Jimoh M B

Sep 30, 2022

By Noah M

Sep 8, 2022

By Michal S

Nov 15, 2020