Learner Reviews & Feedback for IBM Customer Engagement Specialist Professional Certificate by IBM

Great course!

Great course.

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Awesome!!!!

very good

Thank you

Very prof

nice one

perfect

Useful

thanks

Thanks

super

good

GOOD

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I think that it's a very good course, which is really suitable for beginners, and also for those who are at their first year of working at the customer service field. You will learn very important tips and information, beside soft skills, which will help you enhance your tasks accomplishment ability.

If I was about mentioning a negative, it will be regarding the assignments, I think they were too many, and they weren't interacting and motivational enough, however, it is still acceptable.

I loved taking this course, especially the flexibility as I don't have the luxury of only pursuing my studies. I would recommend that the course text is not only done by a machine but that it is also reviewed by human eyes as I found several typos that were often distracting. Other than that, the course was excellent and I look forward to taking more Coursera courses in the future!

Honestly, I'm pretty satisfied with this course. There's plenty of material to read and watch. The production quality is good with passable audio and sound. And this is WAAAAY better than IBMs, IT Fundamentals for Cybersecurity Specialization. I hope they the same quality assurance people that made this course can make all the future IBM courses.

Nice and Comprehensive course. Much detailed than most of the online courses. Evaluation process is also intuitive wherein peers review your assignment submission. Recommended for new and experienced CSMs

It's a really useful course for beginners. I'd recommend it to the people who are looking to understanding how customer service work in business environment.

The course was very nice and interactive. I really enjoy all the videos, they were very clear and short, with the enough time to give clear information.

The course content is excellent but I found the peer reviews (which are required) to be too time consuming since it requires even more reading!

it was a good learning experience , i wish it was a bit more detailed and not limited to call centers , still it has taught me a great deal