Learner Reviews & Feedback for IBM Customer Engagement Specialist Professional Certificate by IBM

This is a wonderful course!

very helpful and informative program will be able to apply learned course material in every day life does not take long to complete is not a course that will land you a job upon completion unless you have the required company experience/qualifications, but if you do this will surely put you ahead of the competition highly recommended for anyone in a customer service industry

It was a very informative course

Very good course. Complete, detailed and well presented. The examples used for the exercises allow to put knowledge into practice in a dynamic and entertaining way. Highly recommended!

Very resourceful in my current job role as a customer service executive. Thank you for putting this course together to assist individuals as myself become professionals in our roles as service personnel.

A complete ad comprehensive course that enables one to relate well and solve problem empathetic ally. I appreciate the content and the references.

Each Module of the IBM Customer Engagement Specialist Professional certificate for me were stages of improvement on how I should relate and communicate with customers and also how I need to make myself an integral part of my organization as a team member and customer service agent

The course was excellent! It was like a validation and a refresher for me and I have been working in the customer service industry for a while.

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Great course.

Very engaging and covers a wide range of topics; some info, for those who have been in CS for a while might not be new, however, this course will make you aware of certain things that are likely to be lost over time.

Its very useful and hope to get placement in IBM customer Support

A fantastic mix of video, text, quiz and assignments.

This was a solid course that covered a lot of essential information for any customer service specialist. While i would not call this comprehensive by any means, it does hit the core concepts. I would recommend it for people new to customer service but should be very easy if you already have experience.

I really enjoyed taking this course and learned a lot.

Great course!

Really very nice course . Which give details description of Customer Service and it's aspects.

it was very productive

An excellent experience and in-depth learning about customer relationship and engagement process.

These course is highly effective at teaching you skills and knowledge that may not be available in other traditional courses, it is also well structured so you can do it at your own time and pace.

Awesome!!!!

This course helped me understand what customer Relationship entails and also improved on my skill as a customer agent. Thank you coursera for this great opportunity.

Highly insightful!

It is very helpful and i would recommend that everyone gets an opportunity to do this course.

Helped me identify weak areas and improve them by taking quizzes and assignments seriously!