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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
909 ratings
273 reviews

About the Course

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: • Communication Skills which focus on clear, concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....
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101 - 125 of 279 Reviews for Customer Service Fundamentals

By Liz M

Nov 14, 2021

I really enjoyed this course. I will recommend. You will learn a whole other level of customer service !

By Sibulelo S

Aug 12, 2021

very useful cause I'm doing the job I really enjoyed the course thanks a lot for this opportunity given

By Lorrence M A

Aug 27, 2020

Excellent course to learn new skills as well as collaborating with students to learn and sharing ideas.

By Allan L C C

Aug 3, 2021

It is a very good course , you can learn a lot about costumer services and have and deep knowledge.

By WILLIAM R L

Aug 14, 2020

Importante que pueda tener la certificación por parte de una empresa de gran importancia como IBM.

By Rahul V

May 12, 2021

Very useful learning that can be applied in day to day work. The teaching methodology is awesome.

By Andrea P

Oct 6, 2019

great course and great/clear videos, explanations and excercise to develop these essential skills

By Mariyam F S

Aug 1, 2019

An excellent experience and in-depth learning about customer relationship and engagement process.

By Lal P C

Jul 18, 2019

Really very nice course . Which give details description of Customer Service and it's aspects.

By Fabíola O F S

Jul 27, 2020

curso muito bom, bem explicativo e detalhado, ganhei auxilio financeiro, e estou muito grata.

By Julian K

May 10, 2019

It is very helpful and i would recommend that everyone gets an opportunity to do this course.

By Elizabeth A G

Jan 6, 2022

Es muy bueno el curso ya que le enseña como afrontar las llamadas de clientes insatisfechos.

By Amron D B

Feb 22, 2020

I have so many knowledge i got here in Coursea. Thanks so much for being as Onliner student.

By Santana I B

Aug 19, 2021

I enjoyed taking this course. The information shared was fact based and easy to understand.

By Tonia J

Feb 21, 2021

I like the pop up quiz during the video's. The instructor is easy to listen to and follow.

By Hugo E G L

Dec 25, 2019

Great one! It has all the foundational skills that a customer service representative needs.

By Mariya H

Sep 12, 2019

Helped me identify weak areas and improve them by taking quizzes and assignments seriously!

By Isah B A

Sep 24, 2019

The modules are very enlightening and educative. I recommend everyone to take this course.

By Rhythm M

Apr 13, 2020

A professional course focusing on everything required to become a skilled customer agent.

By Alison M C T

Jan 28, 2022

Excelente curso , en el aprendes las cosas mas fundamentales en el servicio al cliente

By ALEJANDRO D L G M

Jan 18, 2021

Excellent Overall view into the Customer Engagement Specialist Role! Great Experience.

By Kristin D

Sep 28, 2020

Great information and very helpful that I can use with my team of call center agents

By Ogunga A O

Apr 9, 2020

It's a wonderful experience taking this course... it's the best you can be part of.

By Mercy O

Apr 8, 2021

Best customer experience course. I enjoyed it and would recommend it all the time.

By Alvi R

Apr 20, 2020

It is quite a detailed and insightful course. I personally do recommend it to all.