By Liz M•
I really enjoyed this course. I will recommend. You will learn a whole other level of customer service !
By Sibulelo S•
very useful cause I'm doing the job I really enjoyed the course thanks a lot for this opportunity given
By Lorrence M A•
Excellent course to learn new skills as well as collaborating with students to learn and sharing ideas.
By Allan L C C•
It is a very good course , you can learn a lot about costumer services and have and deep knowledge.
By WILLIAM R L•
Importante que pueda tener la certificación por parte de una empresa de gran importancia como IBM.
By Rahul V•
Very useful learning that can be applied in day to day work. The teaching methodology is awesome.
By Andrea P•
great course and great/clear videos, explanations and excercise to develop these essential skills
By Mariyam F S•
An excellent experience and in-depth learning about customer relationship and engagement process.
By Lal P C•
Really very nice course . Which give details description of Customer Service and it's aspects.
By Fabíola O F S•
curso muito bom, bem explicativo e detalhado, ganhei auxilio financeiro, e estou muito grata.
By Julian K•
It is very helpful and i would recommend that everyone gets an opportunity to do this course.
By Elizabeth A G•
Es muy bueno el curso ya que le enseña como afrontar las llamadas de clientes insatisfechos.
By Amron D B•
I have so many knowledge i got here in Coursea. Thanks so much for being as Onliner student.
By Santana I B•
I enjoyed taking this course. The information shared was fact based and easy to understand.
By Tonia J•
I like the pop up quiz during the video's. The instructor is easy to listen to and follow.
By Hugo E G L•
Great one! It has all the foundational skills that a customer service representative needs.
By Mariya H•
Helped me identify weak areas and improve them by taking quizzes and assignments seriously!
By Isah B A•
The modules are very enlightening and educative. I recommend everyone to take this course.
By Rhythm M•
A professional course focusing on everything required to become a skilled customer agent.
By Alison M C T•
Excelente curso , en el aprendes las cosas mas fundamentales en el servicio al cliente
By ALEJANDRO D L G M•
Excellent Overall view into the Customer Engagement Specialist Role! Great Experience.
By Kristin D•
Great information and very helpful that I can use with my team of call center agents
By Ogunga A O•
It's a wonderful experience taking this course... it's the best you can be part of.
By Mercy O•
Best customer experience course. I enjoyed it and would recommend it all the time.
By Alvi R•
It is quite a detailed and insightful course. I personally do recommend it to all.