By ALEJANDRO D L G M
•Excellent Overall view into the Customer Engagement Specialist Role! Great Experience.
By Kristin D
•Great information and very helpful that I can use with my team of call center agents
By Ogunga A O
•It's a wonderful experience taking this course... it's the best you can be part of.
By Alvi R
•It is quite a detailed and insightful course. I personally do recommend it to all.
By Paul e m
•course is interesting and adds to personal knowledge about customer care
By Bikram K N
•Thanks a lot for this course. I'm very happy to complete this course.
By Liza B
•Nice and precise step by step instruction on how to handle customer!
By Aymen Z
•my working fiel in helpdesk support , thanks Coursera and thanks IBM
By Graham Y
•Outstanding, the interaction is brilliant and fun highly recommended
By Kalu E E
•I am prepared to take on a role as a customer service specialist.
By Finny C
•Its very useful and hope to get placement in IBM customer Support
By BENISH M
•Enjoyed and learned a lot whilst doing the course. Thanks a lot!
By UZOKA K C
•This course is exceptional. It is the best I have come across.
By ADARSH S
•It was an nice experience learning through Coursera Thank you
By AMITPAL S
•I transported me back to my role of call Center agent. Thanks
By Cheryl C
•I have learned a lot and I am now applying it in real life.
By KALAP T
•This course enhance my skill in customer service carrier.
By Jenny S
•Got some useful information and I can learn a lot in here
By RAKESH K P
•This course is too god for a customer support executive
By Oluwakunmi O O
•Gained new perspective on customer service. Thank you!
By Rayan Z
•I really enjoyed taking this course and learned a lot.
By Zaheer A S A
•Great skill and it will be addition t your skill list
By STEVEN C
•A fantastic mix of video, text, quiz and assignments.
By Kayisha C
•I feel confident after using this course! Thank you
By Stanford M
•Great course. I loved it. I recommend it to anyone.