This course really is foundational. The instructors are awesome, the labs are relevant and they all work! I have gained so much knowledge just from this course. I can't wait to further this knowledge.
Well made and simple to understand, had previous experience and it was dead on. Great for beginners and a great refresher for people trying to get a cert for their resume or to expand their knowledge.
By CHRIST M L•
I have been interested in computer technologies from a young age. I went to college and studied computer science.But all along the ways of my learning journey, I get to understand that there will always be more to learn and that is what makes the computer field so exciting and challenging. Being part of the Google IT Professional Certificate learning community is one of a time opportunity to build up more skills and knowledge for a better position on the IT field and stay ahead in the IT industry.
Thank you all!
By Jennifer A•
This course seems to be a well constructed overview of the basics of tech support. As a learner without deep knowledge of computer applications, it forced me to learn some new things about various software platforms as well as software applications. For instance, it has been 20 years since I used MS Word extensively and I discovered through this course that I could send a document in PDF form. That's pretty basic, but it made me happy! I will continue to be persistent and learn many new things in the next course.
By Harshit D•
I already had some background knowledge on this and am taking it as part of google's IT support certification. It was easy and straightforward, I really enjoyed being able to skip the videos and go straight through the graded assessments and assignments. Can be completed in 24 hours if you know the material, personally it took me a little longer due to the peer grading requirements (sometimes there aren't enough assignments to grade). Didn't really run into any errors regarding assignment submission or anything.
By Antonio M•
I truly truly truly can not say enough about this course so far. I came into this with absolutely no knowledge of IT at all. IT has been something that I've wanted to learn for years but never really knew where to start. I am coming from a utility and construction background and I was looking for a change into the IT field and I have found my way in through this program. I am definitely looking forward to completing this and acquiring my certificate. Again this course so far has been amazing. Thank you.
By Abau R•
This course has thought me a lot of things I didn't know about. From what I can see it will give you a really good start in your IT foundation as an IT Support for any organization you are working for. One more thing about this course, the course is titled google it support PROFESSIONAL, and the name actually matches it, you will be and feel like a professional after completing it. I would definitely get my GF and younger siblings after me to have a look at this course. Why?
BECAUSE IT IS TOATALLY WORTH IT.
By Darin N•
For what is being taught in that amount of time I think it was well structured, You guys have the most personable instructors I have ever seen they come across as human beings and not the computers we are learning about. The only thing I had a problem with was there were some mistakes in the video's that where made you put it in clear text that a mistake was made but didn't edit the video, I can only guess that you guys were on a quota for when this had to be published so I didn't count that into my rating.
By Roberto A•
I really enjoyed this course. The material was offered in a very basic, easy to follow, and organized manner. The lessons were very straightforward and in sequential order where the next lesson built upon the previous. The instructors were very easy to understand and added some feeling and humor to their teachings. The analogies that were used to explain the more complex topics were very helpful. The colorful backgrounds and settings offered a vivid atmosphere that did not let the video be boring and dull.
By M E•
The MOOC is a different way of learning, definitely not for everyone, but it gives a great experience if you have the passion to learn new things or refresh. This course of fundament of the IT Support, I find it Provides significant knowledge and insights in an interactive, fun and interesting way. From this MOOC I'm now really different by definitely most of the best professionals. And in terms of knowledge transmission! Fantastic experience from beginning to end.
Big Thanks to Google and the whole team!
By Mai L•
This course is great even for someone who is self-taught and thinks they know a lot already. I've never used Linux properly so this course made it easy to engage with the Linux interface. Learning binary was something that was never taught to me and I never looked it up. Overall, I felt this excited energy discovering the "secret" of how computers work more in-depth. And it's not even a secret. Just introductory computing knowledge that is more engaging to learn when you've been using it for so long.
By Darik C•
This was among if not the best intro courses I have experienced in any of the Coursera specializations I have taken. It treats the student like a complete beginner to the material and uses many instructors whom can bridge a connection to any backgrounds that the students are coming from. Take notes on paper to work on any tough content is my suggestion as you can research it yourself for a better understanding. I highly recommend this course and the IT certification specialization which it is a part of.
By Buddy E O•
I have been working persona;;y since I was in High School and progress through the year upto now, started out with the Apple II computer, and then landed on the IBM Computer now know as the PC as well through 8088 CPU, 286, 386, 486 CPU, etc. As well assembly of computers. also worked with the Windows OS, and the Linux OS, but fell in love with the Linux OS Especially the Debian version. So I already have the knowledge, just reinforcing my knowledge with anything I need to know, Especially the IT World.
By Jeannine P•
Very good introduction to the world of IT and the role of an IT Technical Customer Support Analyst.
The videos were fun, engaging and covered the material clearly and concisely. The links to supporting materials and additional information were definitely worth reading. I liked the hands-on exercises. They gave me an opportunity to put into practice the information presented. The pop quizzes and end of lecture quizzes were useful too. They helped keep me on track and made me stay focused on the material.
By Caroline V•
First off yay me I graduated! I found the course layout put together beautifully. With abundant of resources. Teachers are wonderful. I also found this course to be challenging, which I truly enjoyed. Leaving feeling super confident in my abilities in the IT field. Definitely recommend if your looking to get in this field, or jazz up your resume with recognized Tech. skills certificate from Google. Sincerely thank you for this opportunity. I am truly grateful, & so enjoyed your course.
p.s. google rocks
By Joseph B•
I was attending community college to obtain a degree in Information Technology but dropped out because the info was so outdated and the professors were pigheaded about instituting changes to keep up with the ever-changing field of IT. This course taught me industry best practices without all the fluff secondary education requires you waste your time with. The course was intuitive and engaging and made me want to come back to learn more. I can't wait to finish the rest of the courses in this certificate.
By Emmanuel O O J•
This course felt like more of an encouragement course. You learned the very basics of IT. Things I believe that most people already know. There were a lot of things, however, that were completely new. But the thing I took away from it most was the encouraging messages and the different backgrounds that everyone that taught the course had. The overall message in this course is "You can do it" and having that keeps you motivated and excited to move forward.
That being said: I'm excited to the course!!!
By Kel M•
Very well thought out. Information is presented in a way that many people can learn from. I'm a mixed style learner, so I thoroughly enjoy people teaching who are enthusiastic about their subject matter. The diagrams, graphic arts, models, and other visual content were extremely helpful in seeing the words put into action. Having the labs to practice the topics learned was an amazing thing. This course is really top-notch. I look forward to completing the entire IT Support Professional Certificate.
By Jason D•
I would like to say that this course was amazing. I am currently a student at a 4 year college and I already have my Associates in Computer Science. I never really knew what to expect from the world of IT as I was working more on the Software side of things. Troubleshooting is a great skill that I have picked up from the past with fixing my Moms computer and rebooting up her OS using a USB software called Rufus. I have a passion for this field and I can't wait to learn more about IT. I'm excited.
By Henri H•
The contents covered are extensive and remarkable. As this course is for beginners, there are areas that could be challenging for us. I appreciate that the course creators took the effort to explain those concepts in a manner as concise and simple as possible. Throughout the course, I did not feel that I am 'too foolish' to understand, but being taught by the different experts in Google empowered me and increased my confidence. I look forward to learning in the next courses. Thank you Google!
By D L•
I think this was an excellent course. Many of the courses I've seen have been rather dry and technical, but the format of this program helped me to keep engaged and many of the speakers spoke with clarity while engaging the user. Even ground I was familiar with was brought up with interesting graphics that helped with general overview and seeing where that information fits in the overall scope of IT, so it never felt that familiar ground was old hat. Thank you for the creation of this course.
By AMIT Y•
Wonderful i have never ever learnt things in such a manner. The teachers are wonderful and make things understand in a very clear cut manner. I really loved this course a lot. It is wonderful and everyone should know the fundamentals of Information technology. Probably every one should take this course and all of the people will be benefited by this courser. once again a lots of thanks to coursera and Google for providing such an expert tutorials on computers , operating systems , networks.
By Beatriz J•
I thank God for this course. The simulations really helpful and all the staffs in Google and Coursera are always there to you to guide in every step and whatever it takes. I am not doing quickly and efficient, but my hearts telling me not to give up to try and try to concentrate. The electrical signals on my brain pop up out to the Google iCloud. It is fun and amazing. What a wonderful experience I have in this IT Certificate Program at Coursera. Thank you so much! My best is yet to come!
By Shirley J R•
I really enjoyed this course, because I not only able to re-familiarize myself with concepts I already knew; such as computer hardware, but I was able to learn about new things, such as Binary, computer languages, and connecting remotely to another computer (or virtual machine), using either Remote Desktop connection for Windows, or Putty for Linux systems, which was really cool. I'm definitely looking forward to obtaining all 6 certificates, and obtaining a CompTIA certification as well.
By Kiruthik P J•
This Course is excellent for those who are interested in the field of IT, and for those who want to know whats happening in your computer. It gives insight on how the IT world is, what they do, what they require and how they do. The Course Instructors are really good in their domain and have neatly explained the topics. I would recommend you to take this course if you are even have little interest in computers. I assure you , it would be a wonderful experience learning from this course.
By Aram F B•
Great entry level course! It's perfect for anyone who has minimal understanding of IT to help build or re-enforce a baseline understanding of the field and it's sub-fields. After giving you a working understanding of the concepts in IT, it coaches you on how to approach the user and engage them in a friendly and respectful manner. The exercises in the course have detailed instructions that are easy to follow along with and start at the most basic level. Highly recommended for beginners!
By Andrew A G•
Informative, and I liked the pace. Straight forward, and inviting. In past experiences where I've tried to teach myself through my own resources, the overall tone in open forums seems to be a little hypercritical if not rude. I often find myself frustrated when trying to ask direct questions about some material. Starting from the bottom, I feel like I now have a better understanding of my skill level is. On a personal note, I feel optimistic about the other courses I will soon study.