About this Course
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Course 1 of 5 in the

100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Beginner Level

Approx. 20 hours to complete

Suggested: 8 - 10 hours per week...

English

Subtitles: English, Spanish, Portuguese (Brazilian)

Skills you will gain

Binary CodeCustomer SupportLinuxTroubleshooting

Course 1 of 5 in the

100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Beginner Level

Approx. 20 hours to complete

Suggested: 8 - 10 hours per week...

English

Subtitles: English, Spanish, Portuguese (Brazilian)

Syllabus - What you will learn from this course

Week
1
4 hours to complete

Introduction to IT

14 videos (Total 51 min), 6 readings, 3 quizzes
14 videos
What is IT?4m
What does an IT Support Specialist do?2m
Course Introduction2m
From Abacus to Analytical Engine5m
The Path to Modern Computers11m
Kevin Career1m
Computer Language3m
Character Encoding3m
Binary2m
How to Count in Binary3m
Abstraction2m
Computer Architecture Overview3m
Kevin Advice1m
6 readings
Navigating Coursera10m
Program Surveys10m
How to Use Discussion Forums10m
Get to Know Your Classmates10m
Supplemental Reading on Logic Gates10m
About Graded Plugins10m
3 practice exercises
Binary30m
Computer Architecture30m
How to Count in Binary30m
Week
2
4 hours to complete

Hardware

16 videos (Total 79 min), 6 readings, 3 quizzes
16 videos
Introduction to Computer Hardware4m
Programs and Hardware8m
Joe Diversity1m
CPU4m
RAM3m
Motherboards3m
Storage4m
Power Supplies4m
Mobile Devices3m
Batteries and Charging Systems4m
Peripherals4m
BIOS4m
Ben's Advice1m
Putting it All Together21m
Mobile Device Repair2m
6 readings
Supplemental Reading for CPUs10m
Supplemental Reading for CPU architecture10m
Supplemental Reading for Data Storage10m
Supplemental Readings for Batteries and Charging Systems10m
Supplemental Reading for USB Peripherals10m
Supplemental Reading for Projectors10m
3 practice exercises
The Modern Computer30m
Components30m
Starting It Up30m
1 hour to complete

Hardware: Graded Assessment

1 reading, 1 quiz
1 reading
About Graded Plugins10m
1 practice exercise
Assemble a Computer30m
Week
3
6 hours to complete

Operating System

21 videos (Total 69 min), 5 readings, 5 quizzes
21 videos
Remote Connection and SSH5m
Remote Connections on Windows4m
Components of an Operating System6m
Files and File Systems3m
Process Management2m
Memory Management2m
I/O Management2m
Interacting with the OS: User Space3m
Logs2m
The Boot Process2m
Mobile Operating Systems1m
Cindy Drive & Career Path1m
Choosing an Operating System3m
Virtual Machines2m
Installing Windows5m
Installing Linux6m
What is Chrome OS?3m
Installing Mac OS X3m
Tri Ngo Obstacles & How to be successful in IT1m
Introduction to Qwiklabs1m
5 readings
Supplemental Reading for Chrome OS10m
Supplemental Reading for ReFS File System10m
Supplemental Reading for Choosing an OS10m
Supplemental Reading for Ubuntu10m
Instructions for Accessing Linux and Windows Qwiklabs10m
3 practice exercises
What is an Operating System?30m
Installing an Operating System30m
Accessing Qwiklabs30m
Week
4
2 hours to complete

Networking

13 videos (Total 43 min), 1 reading, 2 quizzes
13 videos
Basics of Networking7m
Networking Hardware3m
Language of the Internet2m
The Web3m
Victor First Job1m
History of the Internet4m
Limitations of the Internet3m
Impact3m
Internet of Things1m
Gian What he does in Android Security1m
Privacy and Security3m
Heather Adkins Keeping Hackers Out2m
1 reading
Supplemental Reading for Internet of Things10m
2 practice exercises
Limitations of the Internet30m
Networking50m
4.8
3838 ReviewsChevron Right

Top reviews from Technical Support Fundamentals

By AHOct 4th 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

By ALMay 8th 2019

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

Instructor

About Google

The IT Support Professional Certificate program is part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses....

About the Google IT Support Professional Certificate

This five-course certificate, developed by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google. If you’ve been tinkering with IT or are new to the field, you’re at the right place. The program is part of Grow with Google, a Google initiative to help create economic opportunities for all Americans. Check out this video to learn more. Upon completion of the certificate, you can share your information with top employers like Cognizant, GE Digital, H&R Block, Hulu, J.M. Smucker, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, UPMC, Veterans United Home Loans, Walmart and their subsidiaries, and of course, Google. Through a mix of video lectures, quizzes, and hand-on labs and widgets, the program will introduce you to troubleshooting and customer service, networking, operating systems, system administration and security. Along the way, you’ll hear from Googlers with unique backgrounds whose own foundation in IT support served as a jumping off point for their careers. By dedicating about five hours a week, you can complete the certificate in under six months. You can skip through content that you might already know and speed ahead to the graded assessments. The content in the Google IT Support Professional Certificate is licensed under a Creative Commons Attribution 4.0 International License....
Google IT Support

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.