Google

Technical Support Fundamentals

This course is part of Google IT Support Professional Certificate

Taught in English

Some content may not be translated

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Course

Gain insight into a topic and learn the fundamentals

4.8

(149,269 reviews)

|

97%

Beginner level
No prior experience required
21 hours (approximately)
Flexible schedule
Learn at your own pace

Details to know

Shareable certificate

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Assessments

15 quizzes

Course

Gain insight into a topic and learn the fundamentals

4.8

(149,269 reviews)

|

97%

Beginner level
No prior experience required
21 hours (approximately)
Flexible schedule
Learn at your own pace

See how employees at top companies are mastering in-demand skills

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Build your Support and Operations expertise

This course is part of the Google IT Support Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate from Google
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There are 6 modules in this course

Welcome to Technical Support Fundamentals, the first course of the IT Support Professional Certificate! By enrolling in this course, you are taking the first step to kickstarting your career in tech. In the first module of the course, we'll learn about how computers were invented, how they've evolved over time, and how they work today. We will also learn about what an "IT Support Specialist" is and what they do in their job. By the end of this module, you will know how to count like a computer using binary and understand why these calculations are so powerful for society. So let's get started!

What's included

14 videos8 readings3 quizzes2 discussion prompts2 plugins

In the second module of this course, we'll learn about what's inside a computer. We'll learn all about the hardware components or different pieces inside a computer. We'll discover what each component does and how they work together to make a computer function. By the end of this module, you will also know how to build a computer from scratch!

What's included

19 videos10 readings4 quizzes2 discussion prompts1 plugin

In the third module of the course we will become familiar with operating systems. We discuss the operating systems that are most widely used today and learn how an operating system interacts with computer hardware. We will learn about the startup process of an operating system and show you how to install the Windows, Linux and Mac OS X operating systems from scratch. At the end of this module you will interact directly with the Windows and Linux operating systems via the Qwiklabs environment.

What's included

19 videos8 readings2 quizzes2 app items1 discussion prompt

In the fourth module of this course, we'll learn about computer networking. We'll explore the history of the Internet and what "The Web" actually is. We'll also discuss topics like Internet privacy, security, and what the future of the Internet may look like. You'll also understand why the Internet has limitations even today. By the end of this module, you will know how the Internet works and recognize both the positive and negative impacts the Internet has had on the world.

What's included

15 videos2 readings2 quizzes2 discussion prompts

In the fifth module of this course, we'll learn about computer software. We'll learn about what software actually is and the different types of software you may encounter as an IT Support Specialist. We'll also explore how to manage software and revisit the concept of "abstraction." By the end of this module, you'll use the Qwiklabs environment to install, update and remove software on both Windows and Linux operating systems.

What's included

10 videos3 readings2 quizzes2 app items1 discussion prompt

Congratulations, you've made it to the last module of the course! In the final module, we'll learn about the importance of troubleshooting and customer support. We'll go through some real-world scenarios that you might encounter at a Help Desk or Desktop Support role. We'll learn why empathizing with a user is super important when working in a tech role. Finally, we'll learn why writing documentation is an important aspect of any IT role. By the end of this module, you will utilize soft skills and write documentation to communicate with others.

What's included

23 videos4 readings2 quizzes2 discussion prompts

Instructor

Instructor ratings
4.8 (57,363 ratings)
Google Career Certificates

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Google
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4.8

149,269 reviews

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