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Technical Support Fundamentals, Google

9,576 ratings
2,202 reviews

About this Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. We’ll go through what a technical interview could look like, and provide tips on how to best prepare for one. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works. ● assemble a computer from scratch. ● choose and install an operating system on a computer. ● understand what the Internet is, how it works, and the impact it has in the modern world. ● learn how applications are created and how they work under the hood of a computer. ● utilize common problem-solving methodologies and soft skills in an Information Technology setting....

Top reviews


Mar 10, 2018

An excellent introductory course. The all around material was well presented, the instructors are doing a great job passing on their knowledge. The weekly assignments were interesting and fun to take.


Feb 15, 2018

Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.

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2,185 Reviews

By daniel martin

Jan 17, 2019

I suppose it would be fine for people who didn't know the stuff. I did appreciate that I could skip right to the graded stuff.

By zmy2013

Jan 16, 2019


By donald

Jan 15, 2019


By Raj Chettri

Jan 15, 2019

This is a great course for someone getting started in the field of IT Support. All the modules within the course deepened my understanding of various concepts and offered advice for further exploration.

By Sean McDonald

Jan 14, 2019

Put together well!

By Elizabeth A. Morreale

Jan 14, 2019

Great coverage of IT Fundamentals. Made binary and ASCII make sense.

By Arif Ahmed

Jan 14, 2019

Really easy and effective way to learn in this day and age where people do not have time to go to the classroom.

By Ms. May Thet Khine Nyein

Jan 14, 2019

I am so happy to attend this course.

By Robert Hazen

Jan 14, 2019

I cannot get a passing score on the windows graded assessment despite doing it multiple times, the linux assignment went through first time no problem but the windows assignment is stuck for me.

By Mustapha Bockarie

Jan 13, 2019

It was a great learning experience completing the Google Technical Support Fundamentals course one.