Support and Operations

Support and Operations courses and specializations teach services provided by IT teams. Learn skills such as Agile project management, technical support, and information systems to help break into or advance your career in IT.

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Most Popular Certificates in Support and Operations

This degree offers 7 concentrations so students can guide their career path.

Apply by the final deadline on July 20 and prepare yourself for the workplace of the future.

Most Popular Support and Operations Courses

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Top Rated Support and Operations Courses

IT and Cloud Computing

Kickstart Your Career in IT

    Frequently Asked Questions about Support and Operations

  • Support and Operations is a broad term encompassing all the services provided by an organization’s information technology (IT) team. This includes the management of hardware devices, software applications, and network administration, as well as the provision of troubleshooting and help desk assistance for both internal and customer-facing IT operations.

    Because Support and Operations covers such a broad swath of IT services, this field is constantly evolving in response to emerging technologies and applications. For example, IT operations experts today are increasingly focused on issues concerning cloud computing and the Internet of Things (IoT) - two technologies that essentially did not exist a decade ago! Regardless of the IT technologies in question, Support and Operations teams aim to promote service consistency, quality, and reliability.