IBM IT Support Professional Certificate

Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate, or you can audit it to view the course materials for free. When you subscribe to a course that is part of a Certificate, you’re automatically subscribed to the full Certificate. Visit your learner dashboard to track your progress.

This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device.

This program, designed especially for beginners, is for non-technical workers, who want to make a career change to an entry-level technical support role.

No background IT knowledge is necessary and does not require a degree. These courses are designed for anyone who wants to gain the fundamental IT skills needed to for an entry level IT Technical Support role.

Jobs titles related to this certificate include IT Support Specialist, IT Helpdesk Associate, Desktop Support Engineer, Technical Customer Service Representative, Enterprise Help Desk Technician, User Support Analyst, Datacenter Support Engineer, Field Support Specialist, Technical Support Associate, PC Support Technician, Computer Support Specialist, and others.

We are invested in your success.  In addition to current tech assessments, our diverse development team researches  hiring trends, job requirements, instructional methods and more to bring you content that is relevant, timely and worth your investment.

Absolutely!  If  you want to  brush up on just one topic,  or need some additional fundamentals for a role you’re already in, these courses can work for you. Make sure you cancel your subscription after you have completed the course(s) you are interested in.

You can complete this program within 3-6 months if you commit to just a few hours per week.

We highly recommend taking at least the first two courses in the order shown,  as each course afterwards builds on content from prior courses.

Almost every company hires for IT technical  support. Some companies may prefer to outsource their IT support needs to specialty companies so that they can manage expenses or quickly scale IT support to their needs.

When you complete the program, you’ll gain access to career support resources to help you in your job search, including tools to improve your resume and mock interview practice.

This program is built for beginners and no prior technical experience is needed.

The course discussion forums are monitored by course staff and teaching assistants. If you run into a course issue, or just need something explained, we’re here to support your success.