Amazon Web Services
AWS Cloud Support Associate Professional Certificate
Amazon Web Services

AWS Cloud Support Associate Professional Certificate

Launch your career in cloud computing. . Build job-ready skills and gain credentials to go from beginner to job-ready in 4 months or less. No degree or prior experience required.

Taught in English

Some content may not be translated

Morgan Willis
Alex G.
Russell Sayers

Instructors: Morgan Willis

Top Instructor

Included with Coursera Plus

Professional Certificate - 7 course series

Earn a career credential that demonstrates your expertise

5.0

(17 reviews)

Beginner level

Recommended experience

3 months at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Analyze customer feedback and experiences to provide insights to internal teams for improving services.

  • Master advanced troubleshooting techniques to develop unique solutions tailored to customer needs.

  • Develop strategies to drive and optimize customer communication during critical events.

  • Implement processes to efficiently track, prioritize, and analyze customer technology incidents and problems.

Details to know

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Add to your LinkedIn profile

Recently updated!

May 2024

Professional Certificate - 7 course series

Earn a career credential that demonstrates your expertise

5.0

(17 reviews)

Beginner level

Recommended experience

3 months at 10 hours a week
Flexible schedule
Learn at your own pace

See how employees at top companies are mastering in-demand skills

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Prepare for a career in Information Technology

  • Receive professional-level training from Amazon Web Services
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Amazon Web Services
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Get exclusive access to career resources upon completion

  • Resume review

    Improve your resume and LinkedIn with personalized feedback

  • Interview prep

    Practice your skills with interactive tools and mock interviews

  • Career support

    Plan your career move with Coursera's job search guide

¹Based on Coursera learner outcome survey responses, United States, 2021.

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Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

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Professional Certificate - 7 course series

Introduction to Information Technology and AWS Cloud

Course 16 hours4.8 (165 ratings)

What you'll learn

  • Gain a foundational understanding of how computers work

  • Learn how computers talk to each other to exchange data

Skills you'll gain

Category: Cloud Computing Security
Category: Project Management
Category: Data Analysis
Category: Information Technology
Category: Cloud Computing

AWS Cloud Technical Essentials

Course 225 hours4.8 (4,931 ratings)

What you'll learn

  • Describe terminology and concepts related to AWS services   

  • Articulate key concepts of AWS security measures and AWS Identity and Access Management (IAM)    

  • You will learn to distinguish among several AWS compute services, including Amazon EC2, AWS Lambda, and Amazon ECS.

  • Understand AWS database and storage offerings, including Amazon Relational Database Service (Amazon RDS), Amazon DynamoDB, and Amazon S3.    

Skills you'll gain

Category: Interviewing
Category: Career Building
Category: Architecture Evaluation
Category: Resume Best Practices
Category: Troubleshooting

What you'll learn

Skills you'll gain

Category: Application Development
Category: Python
Category: Automation Scripting
Category: AWS Lambda
Category: Serverless Architectures

What you'll learn

Skills you'll gain

Category: AWS Identity and Access Management
Category: Networking on AWS
Category: Cloud Computing
Category: AWS Management Console
Category: aws security

Automation in the AWS Cloud

Course 58 hours4.9 (20 ratings)

What you'll learn

Skills you'll gain

Category: Communication
Category: communication
Category: Operating Systems
Category: Networking
Category: operating systems
Category: DevOps
Category: infrastructure
Category: networking
Category: Infrastructure
Category: devops

What you'll learn

  • Introductory level Python programming and Python packages

  • Explain the different roles in an organization building software

Skills you'll gain

Category: Software Testing
Category: Continuous Integration
Category: Application Programming Interfaces (API)
Category: security
Category: Automation

What you'll learn

Instructors

Alex G.
Amazon Web Services
8 Courses24,967 learners
Russell Sayers
Amazon Web Services
14 Courses86,740 learners
Morgan Willis

Top Instructor

Amazon Web Services
26 Courses738,320 learners

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New to Cloud Computing? Start here.

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