Microsoft Cloud Support Associate Professional Certificate

Microsoft Cloud Support Associate Professional Certificate

Launch your career as a Cloud Support Associate. Build job-ready skills for an in-demand career in information technology in as little as 6 months. No prior experience required to get started.


Instructor: Microsoft

1,948 already enrolled

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Earn a career credential that demonstrates your expertise

(21 reviews)

Beginner level

Recommended experience

4 months
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Gain skills to succeed in Information technology and cloud support using Microsoft Azure solutions and services.

  • Apply concepts such as Data Backup, Cloud Computing, and Mobile Device Management to practical IT and cloud support scenarios.

  • Demonstrate a holistic understanding of IT and cloud support, combining hardware, software, networking and compliance concepts in problem-solving.

  • Learn to adapt diagnostic skills to diverse IT and cloud problems and manage Azure resources, including security and cost optimization.

Details to know

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Taught in English
Recently updated!

May 2024

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Prepare for a career in Information Technology

  • Receive professional-level training from Microsoft
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Microsoft

Get exclusive access to career resources upon completion

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  • Interview prep

    Practice your skills with interactive tools and mock interviews

  • Career support

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¹Based on Coursera learner outcome survey responses, United States, 2021.


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Professional Certificate - 12 course series

Introduction to Computers

Course 117 hours4.8 (94 ratings)

What you'll learn

  • Learn about computer components like CPU, memory, and storage.

  • Learn how computer system components, such as the CPU, memory, and storage devices, interact with the operating system.

  • Gain insight into security, hardware, and software relationships.

Skills you'll gain

Category: Cloud Computing Security
Category: Network Monitoring
Category: Network Security
Category: Security Mitigation
Category: Computer Network Infrastructure

Introduction to Secure Networking

Course 225 hours4.6 (30 ratings)

What you'll learn

  • Learn computer networking basics, like TCP/IP and OSI models, and how devices collaborate.

  • Gain insights into network infrastructure and monitoring techniques for effective management.

  • Learn about network security components, approaches, and mitigation strategies.

Skills you'll gain

Category: Virtual Private Network (VPN)
Category: Cybersecurity
Category: Password Management
Category: Privacy settings
Category: Multi-Factor Authentication

Essential Aspects of Software, Hardware, and Data Backup

Course 316 hours3.3 (16 ratings)

What you'll learn

  • Gain insight into key aspects of IT security and data management.

  • Develop an understanding of secure software setup and implementation.

  • Learn effective strategies for hardware configurations and data backup and recovery.

Skills you'll gain

Category: Azure Kubernetes Services
Category: Azure Networking
Category: Azure Security
Category: Azure Compute
Category: Microsoft Sentinel

Cybersecurity and Privacy

Course 417 hours

What you'll learn

  • Gain insight into the fundamentals of cybersecurity concepts for ensuring user data privacy.

  • Learn how to secure digital communications, optimize network performance, and understand how VPNs work.

  • Gain knowledge about the diverse landscapes of on-premises computing, cloud services, and server communication.

Skills you'll gain

Category: Microsoft Azure
Category: Configure Security Groups
Category: Microsoft Entra ID
Category: Manage Virtual Networks
Category: Troubleshooting

The Microsoft 365 Ecosystem

Course 517 hours

What you'll learn

  • Gain insight into the components and services within Microsoft 365, such as Office applications, collaboration tools, and cloud-based services.

  • Understand the integration between Microsoft 365 applications and their pivotal role in enhancing business productivity and security.

  • Learn about the automation tools available within Microsoft 365 and how to leverage them to streamline workflows and improve overall efficiency.

Skills you'll gain

Category: Data Back-up and Recovery
Category: IT Security
Category: Hardware configuration
Category: Data Management
Category: Software Set-up

What you'll learn

  • Gain insight into troubleshooting approaches for both hardware and software issues across various operating systems.

  • Learn to apply a systematic approach to diagnose technical issues across different hardware and software environments.

  • Master diagnostic tools for efficient problem-solving in system maintenance, upgrades, network connectivity, software setup, and security.

Skills you'll gain

Category: Azure Site Recovery
Category: Configure Automatic Updates
Category: Implement Backup Strategies
Category: Azure Cloud
Category: Implement Compliance Policies

What you'll learn

  • Gain an understanding of the basics and benefits of cloud computing.

  • Describe various cloud computing models and their practical applications.

  • Discuss core Azure services, their features, applications, and advanced capabilities.

Skills you'll gain

Category: Network Connectivity
Category: System Maintenance
Category: Diagnostics
Category: Troubleshooting

Azure Cloud Services

Course 80 minutes

What you'll learn

  • Gain insight into Azure Compute, covering Virtual Machines, App Service, and Azure Kubernetes Service (AKS).

  • Explore Azure Networking, including Virtual Networks, Load Balancing, and Routes.

  • Gain Azure Security knowledge encompassing Identity and Access Management (IAM), Virtual Network Security Groups (NSGs), and Microsoft Sentinel.

Skills you'll gain

Category: Microsoft Azure
Category: Cloud Computing
Category: Azure Resource Manager
Category: Azure Monitor
Category: Azure Services

What you'll learn

  • Gain insight into Microsoft Entra ID and its function within Azure.

  • Learn efficient troubleshooting techniques for Microsoft Entra ID-related issues.

  • Implement identity and access management (IAM) strategies in Azure, including practical implementation insights.

Skills you'll gain

Category: Computer Architecture
Category: Cybersecurity
Category: Computer hardware
Category: Computer Software
Category: Operating Systems

Azure Network Configuration

Course 100 minutes

What you'll learn

  • Gain insight into configuring load balancers in Azure to achieve optimal resource distribution.

  • Learn to implement and manage various types of Azure Storage accounts effectively.

  • Acquire skills in configuring Virtual Machines to align with specific workload requirements and troubleshooting virtual network issues efficiently.

Skills you'll gain

Category: Microsoft 365
Category: Digital Platform Security
Category: Endpoint Security
Category: Integrating Automation Tools

What you'll learn

  • Gain insight into the key features of Azure Monitor and its role in resource management.

  • Learn to configure basic monitoring in Azure to ensure proactive resource management.

  • Acquire skills in setting up and managing alerts based on diverse conditions and thresholds, facilitating timely responses to critical situations.

Skills you'll gain

Category: Resource Management
Category: Troubleshooting (Problem Solving)
Category: Azure Monitor
Category: Advanced Monitoring Techniques
Category: Configure Basic Monitoring

What you'll learn

  • Gain insight into implementing effective backup strategies for files, folders, and virtual machines in Azure.

  • Learn to configure and manage automatic updates for virtual machines in Azure.

  • Learn to implement and enforce compliance policies in Azure cloud environments, including monitoring and auditing Azure resources for compliance.

Skills you'll gain

Category: Configure Virtual Machines
Category: Azure Storage Security
Category: Manage Virtual Networks
Category: Troubleshooting
Category: Configure Load Balancers


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