About this Course
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Course 4 of 5 in the

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Flexible deadlines

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Beginner Level

Approx. 17 hours to complete

Suggested: 8 - 10 hours per week...

English

Subtitles: English, Spanish, Portuguese (Brazilian), Arabic

Skills you will gain

Directory ServiceLightweight Directory Access Protocol (LDAP)Backup

Course 4 of 5 in the

100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Beginner Level

Approx. 17 hours to complete

Suggested: 8 - 10 hours per week...

English

Subtitles: English, Spanish, Portuguese (Brazilian), Arabic

Syllabus - What you will learn from this course

Week
1
4 hours to complete

What is System Administration?

16 videos (Total 44 min), 6 readings, 5 quizzes
16 videos
What is Systems Administration?2m
Servers Revisited4m
The Cloud3m
Organizational Policies2m
IT Infrastructure Services1m
User and Hardware Provisioning4m
Routine Maintenance1m
Vendors1m
Troubleshooting and Managing Issues3m
In Case of Fire, Break Glass1m
Dion Michelle Obama Story1m
With Great Power Comes Great Responsibility3m
Never Test in Production2m
Assessing Risk2m
Fixing Things the Right Way2m
6 readings
Navigating Coursera10m
Program Surveys10m
How to Use Discussion Forums10m
Get to Know Your Classmates10m
Supplemental Reading on KVM switch10m
Recording Your Actions10m
4 practice exercises
What is System Administration?16m
Systems Administration Tasks4m
What is System Administration?24m
Qwiklabs: Production and Test
Week
2
6 hours to complete

Network and Infrastructure Services

23 videos (Total 74 min), 6 readings, 10 quizzes
23 videos
The Role of IT Infrastructure Services in SysAdmin56s
Types of IT Infrastructure Services6m
How do Qwiklabs Work?1m
Heather First Tech Job1m
Server Operating Systems1m
Virtualization2m
Remote Access Revisited3m
FTP, SFTP, and TFTP3m
NTP2m
Network Support Services Revisited1m
DNS1m
DNS for Web Servers2m
DNS for Internal Networks3m
DHCP2m
Unable to Resolve a Hostname or Domain Name3m
What do Services Look Like in Action2m
Managing Services in Linux4m
Managing Services in Windows3m
Configuring Services in Linux4m
Configuring Services in Windows4m
Configuring DNS with Dnsmasq6m
Configuring DHCP with Dnsmasq7m
6 readings
Supplemental Reading for IT Infrastructure Services10m
Supplemental Reading for Server Operating Systems10m
Supplemental Reading for Remote Access and SSH10m
Supplemental Reading for FTP Clients10m
Supplemental Reading for BIND/PowerDNS10m
Supplemental Reading for DNS and DHCP10m
7 practice exercises
Intro to IT Infrastructure Services6m
Physical Infrastructure Services6m
Network Services10m
Network Services16m
Qwiklabs: Service Management in Linux
Qwiklabs: Service Management in Windows
Qwiklabs: Getting familiar with DNS and DHCP
Week
3
5 hours to complete

Software and Platform Services

16 videos (Total 45 min), 10 readings, 8 quizzes
16 videos
Configuring Communication Services2m
Configuring Email Services3m
Configuring User Productivity Services2m
Configuring Security Services3m
Heather Managing Self Doubt1m
What are file services?1m
Network File Storage3m
Mobile Synchronization3m
Configuring Print Services3m
Web Servers Revisited4m
What is a database server?1m
Is the website down?4m
Cloud Concepts3m
Typical Cloud Infrastructure Setups1m
When and How to Choose Cloud2m
10 readings
Supplemental Reading for Chat Communication Services10m
Supplemental Reading for Email Services10m
Supplemental Reading for File Services10m
Supplemental Reading for Network File Storage10m
Supplemental Readings for Mobile Synchronization10m
Supplemental Reading for Print Services25m
Supplemental Reading for Web Servers (Revisited)10m
Supplemental Reading for Database Admin Jobs10m
Supplemental Reading for Troubleshooting with Developer Tools10m
Managing Cloud Resources10m
6 practice exercises
Software Services8m
File, Print, and Platform Services8m
Qwiklabs: Managing websites with Apache2
Troubleshooting Platform Services4m
Qwiklabs: Managing Cloud Resources
Software and Platform Services14m
Week
4
6 hours to complete

Directory Services

19 videos (Total 100 min), 11 readings, 6 quizzes
19 videos
What is a directory server?4m
Implementing Directory Services2m
What is centralized management?4m
What is LDAP?1m
What is LDAP Authentication?3m
Heather Overcoming Obstacles1m
What is Active Directory?6m
Managing Active Directory3m
Managing Active Directory Users and Groups11m
Managing Active Directory User Passwords4m
Joining an Active Directory Domain4m
What is Group Policy?4m
Group Policy Creation and Editing13m
Group Policy Inheritance and Precedence8m
Group Policy Troubleshooting13m
Mobile Device Management (MDM)1m
What is OpenLDAP?4m
Managing OpenLDAP3m
11 readings
Supplemental Reading for Centralized Management10m
Supplemental Reading for LDAP10m
Supplemental Reading for Kerberos10m
Supplemental Reading for Active Directory10m
Supplemental Reading for Group Security Principles10m
Supplemental Reading for EFS Features10m
Supplemental Reading for DFL & FFL10m
Supplemental Reading for Group Policy Troubleshooting10m
Supplemental Readings for Mobile Device Management (MDM)10m
Supplemental Reading for OpenLDAP10m
Supplemental Reading for Managing OpenLDAP10m
5 practice exercises
Introduction to Directory Services6m
Qwiklabs: Using Active Directory
Centralized Management and LDAP8m
Active Directory30m
Directory Services20m
4.7
612 ReviewsChevron Right

Top reviews from System Administration and IT Infrastructure Services

By AKDec 14th 2018

Good course which gives as much details about administration and infrastructure services . A Big thank you for Google , Coursera and The instructor for giving a valuable knowledge to me. Thank you

By SJJul 8th 2018

This is a great course! Very informative and right tools are explained for a SysAdmin job. This might give you a kick start for a comprehensive study drive required for a dedicated job capacity.

Instructor

About Google

The IT Support Professional Certificate program is part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses....

About the Google IT Support Professional Certificate

This five-course certificate, developed by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google. If you’ve been tinkering with IT or are new to the field, you’re at the right place. The program is part of Grow with Google, a Google initiative to help create economic opportunities for all Americans. Check out this video to learn more. Upon completion of the certificate, you can share your information with top employers like Cognizant, GE Digital, H&R Block, Hulu, J.M. Smucker, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, UPMC, Veterans United Home Loans, Walmart and their subsidiaries, and of course, Google. Through a mix of video lectures, quizzes, and hand-on labs and widgets, the program will introduce you to troubleshooting and customer service, networking, operating systems, system administration and security. Along the way, you’ll hear from Googlers with unique backgrounds whose own foundation in IT support served as a jumping off point for their careers. By dedicating about five hours a week, you can complete the certificate in under six months. You can skip through content that you might already know and speed ahead to the graded assessments. The content in the Google IT Support Professional Certificate is licensed under a Creative Commons Attribution 4.0 International License....
Google IT Support

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.